I do quote all.
And say where you purchased the disc is not sufficient too
For Example there is two different "The Martian" disk for European market, with exactly the same UPC code, but different sha-1
I do sent them the AACS folder etc etc of the disk not supported and they after some hours opened it too
It's necessary create a database where the customers can insert the info of their BD-UHD and attack the AACS Playlist CLIPINF folders and the log, UPC code and SHA-1.
Only doing this will bring a little of order