I just sent mine back for an exchange. :Z what a disaster. I accused them of making me a beta tester.
I use TY watershield and every single one gets stuck. :a I must give it a push at the right time to keep the thing going otherwise you need to un–jam. shutdown everything and reboot. There is no clear and reset to keep printing. This product is in it’s infancy. The software doesn’t properly shutdown most of the time and I have to pull the plug on the PC (WinXP).
If the new one still stinks. after I get my job done I shall send that heap of crap back. (at least it will have saved me $$$ on ink )
I am tempted to take the thing apart and fix it’s flaws.
Plus that dumb cardboard box it sits on is so trashy looking. “here client is out printing station, ignore the cardboard box it sits on.”
my 2 cents.
FYI: non-TY watershield seem to work in this machine correctly but I almost exclusively use TY watershield. I went on this site to see if Verbatim’s AquaAce is a good replacement for my TY. (I want the gloss and water’‘proof’'ness) If AquaAce doesn’t get stuck in this machine then I may go that route.