Thanks, Ollie. All I wanted was help resolving a problem. The problem was reproduceable on all of my systems, all different hardware, all different burners/ROMs, all different configurations. Seemed to be a clear-cut case of where to start looking. I asked for help from Slysoft, didn’t get it, got pissed, and told you guys about it.
In the meantime, Slysoft has gotten back in touch with me, and I will be sending them some logs. Olli, I would have sent you a log if I had known you were involved in AnyDVD’s development. I just thought you were in on CloneCD. My mistake.
To address some of the specific “issues” raised:
“I believe src66 should have tested AnyDVD in his Home Theater Personnel Computer system before purchasing the product.”
I did. I obviously didn’t test it thoroughly enough - I just played and ripped new DVD’s, it never occurred to me that non region-locked, non copy protected DVDs would be a problem. I should have tested more.
“new on forum & trying to tell everyone whats what. You want everyone to solve your problem, but bitch about everything we say”
New on forum - so freaking what? Do you think everyone who comes here and posts for the first time is absolutely clueless? Should we bow down to those who have been posting forever? I had a problem, I brought it to one of the sites listed on Slysoft’s site for discussion/support. A number of people made suggestions that were obviously not the cause (i.e. NForce drivers - doesn’t hold up as an explanation on my Intel and VIA boxes). I’m open to reasonable/informed ideas and opinions. Wild ass guesses don’t get a lot of attention.
“Valid reports of software errors are judicially corrected in a quick and timely manner. I think scr666 is off the mark in his attempt to bad mouth an excellent product. Instead of bad mouthing an excellent product it would be more productive for him to actively assist in trouble-shooting the problem. In one of src66 postings in this thread he states that he is a â€œprofessional software developer for more than 20 yearsâ€. I believe that someone with 20 years of software experience would more than qualified to assist the SlySoft support staff in troubling-shooting his unique problem.”
I made a report, and Slysoft initially did nothing to determine the validity. I offered to work with them, they initially weren’t interested. Of course I told my friends not to buy the product right now. If it turns out to be user error (an idea, by the way, that I am open to), then fine, I will appologize and tell my friends that the software is fine. However, if it isn’t user error, and I have this problem, and Slysoft didn’t help, then why in the world would I recommend it to my friends?
As I said before, they are talking to me again, asking for logs, so we will move forward and track down the cause of this issue. That’s all I wanted, so I’m satisfied that we are back on track.