AnyDVD won't play copies, they play with AnyDVD disabled

vbimport

#37

@src666 - I understand the frustration of something not working EXACTLY how you want it to, but really, this is not a big issue. Your whole gripe is that you can’t skip adverts on your DVDs, is this really a dealbreaker? So remove them from the discs before you burn them, or DISABLE AnyDVD when you are not using it. For $39, does it not do enough for you by decrypting the DVDs & releasing updates promptly for new protections? I understand your frustration to a degree, but the world & AnyDVD were not built around your “Home Theater PC.”


#38

What, exactly, does CloneDVD do differently than NERO, DVD2One or DVDShrink when writing the structure of the disc? Exactly how will this help diagnose the problem. Just curious.

djmind, my “whole deal” is that with AnyDVD enabled, my computer CANNOT read my burned discs. The entire reason I bought AnyDVD was to run on the HTPC, for ripping and for convenience of playback. If it doesn’t do what I bought it for (and there was NO indication on their website, FAQ or anywhere else that it wouldn’t), then I am on pretty solid ground to ask for customer support.

Regarding “What do you expect for $39?”, I’ve bought a LOT of hardware and software in my life, some of it for more than $39, some for less. Here’s what I expect:

  1. It works as advertised.
  2. If it doesn’t work, the maker gives a shit and takes some effort to find out why and maybe how to fix it.

If 1 and 2 aren’t there, then in my experience the company is just a target for another vendor, one who does care, to kill in the marketplace.

For a vendor to actively and aggressively NOT give a shit, well that takes it to another level. At that point, I start telling people to avoid the product. I know a lot of people. I doubt it will make a dent in the market share, but I get the satisfaction of knowing that there are X customers they didn’t get because they chose to treat me badly.

Right now, I’m in “wait and see” mode with Slysoft. I sent my response to their last response on Sunday, and haven’t heard back. It’s on them to step up and start acting like the professionals they purport to be. Meanwhile, I’ve gotten 3 people to hold off on purchasing AnyDVD, pending the resolution of this. Maybe there are more who came to this forum and found this thread, and thought “Hey, maybe this isn’t the greatest thing since sliced bread, and I won’t buy it today.”

The only people who can change this are SlySoft, by stepping up, working with me to solve the problem, and losing the “we don’t care, we don’t have to” attitude.


#39

scr666,
I know this doesn’t help your current situation,but have you tried
decrypter? Not only is it free but at least it’s another alternative.I too forked out hard earned money for Anydvd before coming across Decrypter, and have donated via paypal more money than it cost me to purchase Anydvd. Guess what everytime a new version of Decrypter is released i donate some more without even thinking about it.I think we all need to support the smaller
guy.


#40

Decrypter won’t help him for HTPC use.


#41

I have come to the conclusion you do not want my help, you question someone troubleshooting tactics, you came to this forum asking for help.

As said before how much customer support do you want for $39 bucks? I do know that any company that is having problems with multiple customers and having the same defect will jump on the problem and resolve the issue, and I have seen slysoft and company do it within a day or less

The problem here is you: scr666, Again how much do you want for $39? No one else has reported your problem, from what you are telling us, AnyDVD is doing the proper job, you have removed the CSS protection and created your backup. AnyDVD was designed to remove copy protection, it was not designed to be a addon for your HTPC, if that is something you want, then you should go hire a technician for $150hr and then he can troubleshoot your setup.

BTW you made this statement:

I’ve gotten 3 people to hold off on purchasing AnyDVD, pending the resolution of this.

Im not with slysoft, but me personally I think it’s a crock of shit.

You get better results with honey…


#42

Exactly Hamp, Thank You! :iagree:

You are an a$$hole, new on forum & trying to tell everyone whats what. You want everyone to solve your problem, but bitch about everything we say.

Peace and Luv,

DJ Mind


#43

Hello Folks,

I have been a registered user of AnyDVD for approximately 1-½ years and frequently visit the CDFreaks Forum.

I have used AnyDVD to back-up a couple of hundred DVD’s and have never experienced the problem that src666 is reporting in this thread. I have on numerous occasions had AnyDVD running in the back ground (enabled) and played backed up DVD’s on my three computers and have never had a problem.

The following is a quote posted on the SlySoft.Com AnyDVD purchase Web Page (http://www.slysoft.com/en/purchase.html).

“Important Note! Our products are sold as a “try-before-buy” software. You can try them 21 days for free, so you have enough time to check the program and its functions.

SlySoft Inc. doesn’t refund your money if you are not satisfied with our products - so take your chance and test it out before you buy!”

I believe src66 should have tested AnyDVD in his Home Theater Personnel Computer system before purchasing the product.

I believe since the year and half that AnyDVD has been on the market that no one other than src666 has reported this unique problem that src66 might think about “operator error”.

The staff at SlySoft provides excellent support for their products. Valid reports of software errors are judicially corrected in a quick and timely manner. I think scr666 is off the mark in his attempt to bad mouth an excellent product. Instead of bad mouthing an excellent product it would be more productive for him to actively assist in trouble-shooting the problem. In one of src66 postings in this thread he states that he is a “professional software developer for more than 20 years”. I believe that someone with 20 years of software experience would more than qualified to assist the SlySoft support staff in troubling-shooting his unique problem.

Does User Error ring a bell ?

Regards,
bjkg


#44

When he completely wipes his hard drive, gets a fresh install of winblows, and then installs AnyDVD, and drops the attitude maybe people will take him more seriously. It’s not like people here haven’t been trying to help him. SlySoft isn’t an uber corporation…they’re likely busy. If they piss off one user while trying to satisfy MANY others by fixing legitimate, reproducable bugs, well, that’s business.

As for the error, I would simply wipe the machine and try again if it were me and I REALLY cared that much about it.


#45

Yes, Yes, Yes, can’t think it enough

User Error User Error User Error User Error User Error User Error User Error …


#46

You say you want to “skip straight to the movie, bypassing all the ads/FBI warnings, etc. that the producers normally force you to watch.”

How about using the aforementioned “Remote Control” to skip or fast forward through the ads/FBI warnings, etc. and stop your B1tch1n. :iagree:

Peace and Luv,

DJ Mind


#47

Please, don’t let the discussion get out of hand. src666 has a point, AnyDVD is advertised “AnyDVD is the perfect Add-On for your HTPC (Home Theater PC).”
And this is correct, being a home cinema addict, I have designed it to be it that way. It should (and usually does) work with recorded DVDs without problems. It is designed to be enabled all the time, and disabling it to resolve a problem is only a workaround, and no final solution.
I also said, it is possible to be AnyDVD’s fault. Until I have seen a logfile, I can’t tell. Until SlySoft has seen a logfile, they can’t tell.
I suggest, we don’t start a flame war. I am absolutely sure, that if there is a problem with AnyDVD, it will be resolved.


#48

Ollie Wrote:

AnyDVD is advertised “AnyDVD is the perfect Add-On for your HTPC (Home Theater PC).”

Where?


#49

http://www.slysoft.com/anydvd.html


#50

Thanks, Ollie. All I wanted was help resolving a problem. The problem was reproduceable on all of my systems, all different hardware, all different burners/ROMs, all different configurations. Seemed to be a clear-cut case of where to start looking. I asked for help from Slysoft, didn’t get it, got pissed, and told you guys about it.

In the meantime, Slysoft has gotten back in touch with me, and I will be sending them some logs. Olli, I would have sent you a log if I had known you were involved in AnyDVD’s development. I just thought you were in on CloneCD. My mistake.

To address some of the specific “issues” raised:

“I believe src66 should have tested AnyDVD in his Home Theater Personnel Computer system before purchasing the product.”

I did. I obviously didn’t test it thoroughly enough - I just played and ripped new DVD’s, it never occurred to me that non region-locked, non copy protected DVDs would be a problem. I should have tested more.

“new on forum & trying to tell everyone whats what. You want everyone to solve your problem, but bitch about everything we say”

New on forum - so freaking what? Do you think everyone who comes here and posts for the first time is absolutely clueless? Should we bow down to those who have been posting forever? I had a problem, I brought it to one of the sites listed on Slysoft’s site for discussion/support. A number of people made suggestions that were obviously not the cause (i.e. NForce drivers - doesn’t hold up as an explanation on my Intel and VIA boxes). I’m open to reasonable/informed ideas and opinions. Wild ass guesses don’t get a lot of attention.

“Valid reports of software errors are judicially corrected in a quick and timely manner. I think scr666 is off the mark in his attempt to bad mouth an excellent product. Instead of bad mouthing an excellent product it would be more productive for him to actively assist in trouble-shooting the problem. In one of src66 postings in this thread he states that he is a “professional software developer for more than 20 years”. I believe that someone with 20 years of software experience would more than qualified to assist the SlySoft support staff in troubling-shooting his unique problem.”

I made a report, and Slysoft initially did nothing to determine the validity. I offered to work with them, they initially weren’t interested. Of course I told my friends not to buy the product right now. If it turns out to be user error (an idea, by the way, that I am open to), then fine, I will appologize and tell my friends that the software is fine. However, if it isn’t user error, and I have this problem, and Slysoft didn’t help, then why in the world would I recommend it to my friends?

As I said before, they are talking to me again, asking for logs, so we will move forward and track down the cause of this issue. That’s all I wanted, so I’m satisfied that we are back on track.


#51

I purchased AnyDVD and CloneDVD and have a similar problem. I have a NEC 3500 and Sony 510, running Win XP (SP2), and have used different media. Whenever I insert a dvd prerecorded movie it won’t play. If I insert a blank dvd nothing happens. If I click on the drive the dvd is in, I get a message to insert a dvd. As soon as I disable AnyDVD, everything is fine. In order to work around this problem, I don’t enable AnyDVD on startup. I only enable it when I need it.


#52

This seems to be a completely different problem. AnyDVD doesn’t seem to recognise the disk change. This could be related to broken IDE drivers (NVidia, INTEL, VIA?). Could…
You should send a logfile top Slysoft as well, but I am pretty sure, they won’t see the arrival of a disc in the log either… (You can look yourself)


#53

I’m using Asus MB with Intel Chipset & CPU + AnyDVD + CloneDVD + Pioneer DVR-108XL combination, every single disc burned by this combination can be read by every DVD-ROM, DVD-RW, Combo, Even PS2, XBox & most standalone DVD players.

The DVR-108XL cannot change the booktype, so there is no problem, even with booktype left DVD±R or DVD±RW, the xbox & ps2 will recognize it anyway. only a few old-fashioned standalone DVD players can read but cannot recognize those discs.

Obviously, the problem you experienced caused by the nonstandard Discs, the strange disc structures gets in the way when AnyDVD trying to do something with your discs.


#54

Sorry about the reply I added 3 days ago, I was made a mistake.
Actually, The PS2 & XBOX cannot recognize those DVD+R(W) Discs burned by DVR-108XL, but every DVD-R(W) can be played on PS2 & XBOX, that is for sure.


#55

That sounds ok, With PS/2 it would depend on the year and region, on which DVDR’s it would play, either +R’s or -R’s some would play both…

My RW’s would not work, I only tried the +'s


#56

One issue I’ve notice with anyDVD, I can’t play movies without menus if the option “jump to title menu” is enabled. It took me along time to diagnose that problem but once found it was easily solved by setting the option to “jump directly to main feature”. I’m assuming you strip off the menus from your backup copies, so if you have this option enabled you may want to disable it and see if it helps.