Sorry to hear this, but once they get into it, the support is outstanding
Anyway, please name all DVD-ROMs and DVD-Writers showing this problem. Also name, if you use +R or -R Media. I’ll try to reproduce the problem and send a bug report to SlySoft. (Yes, they do listen to me sometimes )
Sorry to hear this, but once they get into it, the support is outstanding
Pioneer 108 (latest Piodata firmware), NEC 2510A, NEC 3520A, HP200 are the burners. I have a Samsung CDRW/DVD-ROM and at work a Dell CDRW/DVD-ROM (HL-DT-ST GCC-4481B, whatever the heck that is). They are in 4 different computers. All of them exhibit this sympton when AnyDVD is enabled and I insert one of my backup DVDs.
All the media is +R (RITEC and ProDisc, various batches/speeds), and the booktype is set on all the media I burn. I’ll sacrifice a disc to the troubleshooting gods and burn one without just to see.
There’s just too much variation in hardware, software, firmware, versions, etc. to lay this all on NForce drivers or whatever particular axe a person has to grind. These systems all have one thing in common - AnyDVD and DVD+R discs with Booktype DVD-ROM.
I’ll be delighted if Slysoft proves me wrong and starts taking this seriously. But I haven’t heard back since my last email on Sunday, so they may have just written me off. If they have, and they expect me to not to raise a ruckus over it, they will learn some lessons on what happens when you abuse/ignore your customers. Frankly, doing some searches turned up the fact that I’m not the first customer that Bernd Hartings has pissed off with his flippant responses.
Honestly, what customer support do you expect for a product for 39,- USD?
You can be happy that you have received an answer at all! This is more than you get from a lot of other companies, including Microsoft.
Anyway, if SlySoft agrees that it is their fault (and I am confident, that they will) you should send them a logfile.
maybe this statement will help you, for one you did write it
I’ve got an odd one (at least I couldn’t find a similar report by searching).
I have asked if you could try CloneDVD, it is free to use for 21days, full version, I am not asking you to buy it, but to just try and see if you get the same results…
More then likely it is NOT a hardware issue. maybe Software?
There’s just too much variation in hardware, software, firmware, versions, etc.
for me too and many others, but this seems to be only affecting you, maybe you should relax a little and let someone really help instead of telling us, what it is not
like Ollie said “what customer support do you expect for a product for 39,- USD?”
$39 bucks, thats it
@src666 - I understand the frustration of something not working EXACTLY how you want it to, but really, this is not a big issue. Your whole gripe is that you can’t skip adverts on your DVDs, is this really a dealbreaker? So remove them from the discs before you burn them, or DISABLE AnyDVD when you are not using it. For $39, does it not do enough for you by decrypting the DVDs & releasing updates promptly for new protections? I understand your frustration to a degree, but the world & AnyDVD were not built around your “Home Theater PC.”
What, exactly, does CloneDVD do differently than NERO, DVD2One or DVDShrink when writing the structure of the disc? Exactly how will this help diagnose the problem. Just curious.
djmind, my “whole deal” is that with AnyDVD enabled, my computer CANNOT read my burned discs. The entire reason I bought AnyDVD was to run on the HTPC, for ripping and for convenience of playback. If it doesn’t do what I bought it for (and there was NO indication on their website, FAQ or anywhere else that it wouldn’t), then I am on pretty solid ground to ask for customer support.
Regarding “What do you expect for $39?”, I’ve bought a LOT of hardware and software in my life, some of it for more than $39, some for less. Here’s what I expect:
- It works as advertised.
- If it doesn’t work, the maker gives a shit and takes some effort to find out why and maybe how to fix it.
If 1 and 2 aren’t there, then in my experience the company is just a target for another vendor, one who does care, to kill in the marketplace.
For a vendor to actively and aggressively NOT give a shit, well that takes it to another level. At that point, I start telling people to avoid the product. I know a lot of people. I doubt it will make a dent in the market share, but I get the satisfaction of knowing that there are X customers they didn’t get because they chose to treat me badly.
Right now, I’m in “wait and see” mode with Slysoft. I sent my response to their last response on Sunday, and haven’t heard back. It’s on them to step up and start acting like the professionals they purport to be. Meanwhile, I’ve gotten 3 people to hold off on purchasing AnyDVD, pending the resolution of this. Maybe there are more who came to this forum and found this thread, and thought “Hey, maybe this isn’t the greatest thing since sliced bread, and I won’t buy it today.”
The only people who can change this are SlySoft, by stepping up, working with me to solve the problem, and losing the “we don’t care, we don’t have to” attitude.
I know this doesn’t help your current situation,but have you tried
decrypter? Not only is it free but at least it’s another alternative.I too forked out hard earned money for Anydvd before coming across Decrypter, and have donated via paypal more money than it cost me to purchase Anydvd. Guess what everytime a new version of Decrypter is released i donate some more without even thinking about it.I think we all need to support the smaller
Decrypter won’t help him for HTPC use.
I have come to the conclusion you do not want my help, you question someone troubleshooting tactics, you came to this forum asking for help.
As said before how much customer support do you want for $39 bucks? I do know that any company that is having problems with multiple customers and having the same defect will jump on the problem and resolve the issue, and I have seen slysoft and company do it within a day or less
The problem here is you: scr666, Again how much do you want for $39? No one else has reported your problem, from what you are telling us, AnyDVD is doing the proper job, you have removed the CSS protection and created your backup. AnyDVD was designed to remove copy protection, it was not designed to be a addon for your HTPC, if that is something you want, then you should go hire a technician for $150hr and then he can troubleshoot your setup.
BTW you made this statement:
I’ve gotten 3 people to hold off on purchasing AnyDVD, pending the resolution of this.
Im not with slysoft, but me personally I think itâ€™s a crock of shit.
You get better results with honey…
Exactly Hamp, Thank You!
You are an a$$hole, new on forum & trying to tell everyone whats what. You want everyone to solve your problem, but bitch about everything we say.
Peace and Luv,
I have been a registered user of AnyDVD for approximately 1-Â½ years and frequently visit the CDFreaks Forum.
I have used AnyDVD to back-up a couple of hundred DVDâ€™s and have never experienced the problem that src666 is reporting in this thread. I have on numerous occasions had AnyDVD running in the back ground (enabled) and played backed up DVDâ€™s on my three computers and have never had a problem.
â€œImportant Note! Our products are sold as a “try-before-buy” software. You can try them 21 days for free, so you have enough time to check the program and its functions.
SlySoft Inc. doesn’t refund your money if you are not satisfied with our products - so take your chance and test it out before you buy!â€
I believe src66 should have tested AnyDVD in his Home Theater Personnel Computer system before purchasing the product.
I believe since the year and half that AnyDVD has been on the market that no one other than src666 has reported this unique problem that src66 might think about â€œoperator errorâ€.
The staff at SlySoft provides excellent support for their products. Valid reports of software errors are judicially corrected in a quick and timely manner. I think scr666 is off the mark in his attempt to bad mouth an excellent product. Instead of bad mouthing an excellent product it would be more productive for him to actively assist in trouble-shooting the problem. In one of src66 postings in this thread he states that he is a â€œprofessional software developer for more than 20 yearsâ€. I believe that someone with 20 years of software experience would more than qualified to assist the SlySoft support staff in troubling-shooting his unique problem.
Does User Error ring a bell ?
When he completely wipes his hard drive, gets a fresh install of winblows, and then installs AnyDVD, and drops the attitude maybe people will take him more seriously. It’s not like people here haven’t been trying to help him. SlySoft isn’t an uber corporation…they’re likely busy. If they piss off one user while trying to satisfy MANY others by fixing legitimate, reproducable bugs, well, that’s business.
As for the error, I would simply wipe the machine and try again if it were me and I REALLY cared that much about it.
Yes, Yes, Yes, can’t think it enough
User Error User Error User Error User Error User Error User Error User Error …
You say you want to “skip straight to the movie, bypassing all the ads/FBI warnings, etc. that the producers normally force you to watch.”
How about using the aforementioned “Remote Control” to skip or fast forward through the ads/FBI warnings, etc. and stop your B1tch1n.
Peace and Luv,
Please, don’t let the discussion get out of hand. src666 has a point, AnyDVD is advertised “AnyDVD is the perfect Add-On for your HTPC (Home Theater PC).”
And this is correct, being a home cinema addict, I have designed it to be it that way. It should (and usually does) work with recorded DVDs without problems. It is designed to be enabled all the time, and disabling it to resolve a problem is only a workaround, and no final solution.
I also said, it is possible to be AnyDVD’s fault. Until I have seen a logfile, I can’t tell. Until SlySoft has seen a logfile, they can’t tell.
I suggest, we don’t start a flame war. I am absolutely sure, that if there is a problem with AnyDVD, it will be resolved.
AnyDVD is advertised “AnyDVD is the perfect Add-On for your HTPC (Home Theater PC).”
Thanks, Ollie. All I wanted was help resolving a problem. The problem was reproduceable on all of my systems, all different hardware, all different burners/ROMs, all different configurations. Seemed to be a clear-cut case of where to start looking. I asked for help from Slysoft, didn’t get it, got pissed, and told you guys about it.
In the meantime, Slysoft has gotten back in touch with me, and I will be sending them some logs. Olli, I would have sent you a log if I had known you were involved in AnyDVD’s development. I just thought you were in on CloneCD. My mistake.
To address some of the specific “issues” raised:
“I believe src66 should have tested AnyDVD in his Home Theater Personnel Computer system before purchasing the product.”
I did. I obviously didn’t test it thoroughly enough - I just played and ripped new DVD’s, it never occurred to me that non region-locked, non copy protected DVDs would be a problem. I should have tested more.
“new on forum & trying to tell everyone whats what. You want everyone to solve your problem, but bitch about everything we say”
New on forum - so freaking what? Do you think everyone who comes here and posts for the first time is absolutely clueless? Should we bow down to those who have been posting forever? I had a problem, I brought it to one of the sites listed on Slysoft’s site for discussion/support. A number of people made suggestions that were obviously not the cause (i.e. NForce drivers - doesn’t hold up as an explanation on my Intel and VIA boxes). I’m open to reasonable/informed ideas and opinions. Wild ass guesses don’t get a lot of attention.
“Valid reports of software errors are judicially corrected in a quick and timely manner. I think scr666 is off the mark in his attempt to bad mouth an excellent product. Instead of bad mouthing an excellent product it would be more productive for him to actively assist in trouble-shooting the problem. In one of src66 postings in this thread he states that he is a â€œprofessional software developer for more than 20 yearsâ€. I believe that someone with 20 years of software experience would more than qualified to assist the SlySoft support staff in troubling-shooting his unique problem.”
I made a report, and Slysoft initially did nothing to determine the validity. I offered to work with them, they initially weren’t interested. Of course I told my friends not to buy the product right now. If it turns out to be user error (an idea, by the way, that I am open to), then fine, I will appologize and tell my friends that the software is fine. However, if it isn’t user error, and I have this problem, and Slysoft didn’t help, then why in the world would I recommend it to my friends?
As I said before, they are talking to me again, asking for logs, so we will move forward and track down the cause of this issue. That’s all I wanted, so I’m satisfied that we are back on track.
I purchased AnyDVD and CloneDVD and have a similar problem. I have a NEC 3500 and Sony 510, running Win XP (SP2), and have used different media. Whenever I insert a dvd prerecorded movie it won’t play. If I insert a blank dvd nothing happens. If I click on the drive the dvd is in, I get a message to insert a dvd. As soon as I disable AnyDVD, everything is fine. In order to work around this problem, I don’t enable AnyDVD on startup. I only enable it when I need it.
This seems to be a completely different problem. AnyDVD doesn’t seem to recognise the disk change. This could be related to broken IDE drivers (NVidia, INTEL, VIA?). Could…
You should send a logfile top Slysoft as well, but I am pretty sure, they won’t see the arrival of a disc in the log either… (You can look yourself)