Are you sure that you have sent the correct IFOs? Are you sure that you have copied the files BY HAND (do not use any tools!) with AnyDVD disabled?[/QUOTE]
Yes, I followed Olli's hints taken from an other post in this forum:
1.) DISABLE AnyDVD (little fox on the taskbar should be grey).
2.) Navigate to the VIDEO_TS folder of the DVD.
3.) Copy all files ending with .IFO to your harddisk. ONLY those with .IFO, not the big .VOB files!
4.) ENABLE AnyDVD again (just in case, so you don't forget it)
5.) ZIP the .IFO files to one file. Name it with a cool filename (e.g., Little_Black_Book_UK.zip)
6.) Write a an email to support(at)slysoft.com (replace (at) with @). Name your problem, try to identify the disc (e.g, Little Black Book, R2, UK), the UPC number if possible (below the barcode on the package). The information output of AnyDVD can be helpful as well.
7.) They like if you include the AnyDVD version and your AnyDVD serial number in this mail. You find this information in the Settings Window -> About.
8.) Attach ZIP file with the IFOs and send it.