I purchased a Samsung retail-box SH-S183 from Fry’s. The box says only SH-183, but the identification tool on the Samsung website identifies the drive as
TSSTCORP CD/DVDW SH-S183L SB01
- Drive F/W Version : SB01
- F/W OEM Code : 1
I cannot get the firmware upgraded in this drive. I’ve tried the Live Update method (which says my firmware needs updating), I’ve manually downloaded the exe file and run it, and I’ve also tried downloading the bin file and using a couple of different versions of the flash program. Ultimately, all the methods end up at the same dialog box, which says that the downloaded firmware is not compatible with my drive.
I’ve also upgraded my VIA SATA driver to the latest version, and tried a number of the tips mentioned here, but am making no progress. The drive seems to burn/read fine. Although, the drive identifies the 16x JVC DVD+R
disks I have as only suitable for 8x. I was hoping a firmware upgrade might help, as I have quite a few of those disks.
I submitted a support request through the Samsung website support request form. I got a reply email saying that I needed to call in, and the Samsung tech support number was provided. I called the tech support number, got bounced around between several departments, and was ultimately told that I need to go back to the website for DVD-writer problems. I resubmitted my problem through the website, explaining what I was told over the phone, and was emailed the same generic reply that I got the first time. Apparently, a human isn’t reading the support requests submitted via the website.
The website says that the OEM code needs to be “SB” in order to apply the firmware update. My OEM code is “1”. It doesn’t quite make sense to me that the firmware on the Samsung website is not meant to work in a Samsung retail box product, but who knows.
Any ideas? Is there actually a Samsung tech support number that goes through to people who know about the DVD writers?