This concerns a desktop PC about 5 years old belonging to one of my neighbors. I simply want a second or third opinion before walking over tomorrow morning to attempt a fix.
Condition of the system when I had my first look yesterday was as follows:
On startup Windows XP Pro SP2 (my neighbor does not have an internet connection so has not updated to SP3) reports it is attempting to recover the Registry. This is followed by a 2-3 minute pause, after which Windows reports “Recovery Successful” by using a backup or log. Then
the system just Hangs and no further progress occurs (displays still shows the Windows startup screen.) I wait 10 minutes during which there is no hard disc activity.
So, I hit the Restart button on the front of the PC intending to boot into “Safe Mode” by pressing F8, which on my first attempt leads to the Screen asking what I want to do:
“Boot Windows Normally”
“Boot Windows in Safe Mode”
“Boot Windows in Safe Mode with Networking”,
So I hit the “UP” arrow button on the keyboard to change the selection to “Boot into Safe Mode” (something I have done countless times on my own PC) – and to my dismay there is no response from the keyboard. I cannot choose to boot into Safe Mode. So, the countdown continues and
eventually Windows boots normally, leading to a repeat of the situation I describe above about the registry recovery and the following Hang.
So, I check the connections of the keyboard and mouse–which appear to be fine and hit the Restart button again for round 2 attempt into Safe Mode.
To my greater dismay, I now receive no response when pressing either the “F8” for Safe Mode or the “Delete” button to go into Setup. So now the PC repeats the situation above where it trys to boot normally. It appears both the mouse and keyboard no longer respond. I have checked and re-checked their connections to the back of the PC several times and everything appears normal.
So, I told my neighbor I needed to sleep on this one and have a return on Saturday morning for another try.
After a night’s rest I now plan to return tomorrow morning and take MY keyboard and mouse over to determine if it is his which have suddenly become defective. (But I don’t believe that to be the case.)
In the event, I still do not get a response from either the keyboard or mouse–what should be my procedure at this point?
(I am beginning to think at the very least a clean re-install with his XP cd will probably be necessary, but if there is no response from a non-faulty keyboard how will I do that?)