Strange as it may sound, there are still some people connected to the internet using a 56K analog modem, such as my mother (and now it is my problem to solve her problem as described below ).
She is running Windows 2000 and has a 56K internal modem (recognized as Intel chipset) on an ASUS motherboard with AMD 700 MHz CPU (do not know all details). Until earlier this week the modem worked fine, without any problems. Now the modem is able to connect to the internet, it goes through the entire connection protocol without errors.
Once the connection is established, I can see a lot of outgoing traffic and only a bit of incoming traffic (ratio 10:1). This is strange because I am trying to open a webpage and I would expect a lot of incoming traffic and only a bit of outgoing traffic. I assume that the pages are hardly loading because all bandwidth is used by outgoing traffic.
I opened task manager to see all running processes. Unfortunately I do not have a screenshot here, but there were only a few processes and none of them looked suspicious to me. I would have expected some kind of spyware (Avast antivirus is installed and last updated on October 20, 2006, so I doubt it is a virus), but all processes looked legitimate to me.
After approximately 60 - 180 seconds the connection closes without any error. It is not a fixed timeframe, it varies. My mother talked to the provider helpdesk and she checked all settings for this provider and all was ok. I have checked several options and couldn’t find anything strange either (no box about disconnecting after a period of inactivity was chedked). The system log does not list any errors, it only mentions that the modem connection was terminated (COM 3). I tried reinstalling the modem driver, to no avail.
Does anyone have any idea what the problem could be and, more importantly, how to solve it? Could it be a hardware defect that is solved by buying a new internal modem? Is it more likely to be a software problem, virus and/or spyware?
Any help is much appreciated. If you need any particular info, let me know and I’ll see if I can dig it up (don’t have the PC with me and my mother isn’t too knowledgeable when it comes to computers).
Thanks in advance!