I just noticed this, but NewEgg has recently changed the return policy for many or most of the CD/DVD/BR burners it sells, from the Standard Return Policy to the Limited 30-Day Return Policy or the Limited Non-Refundable 30-Day Return Policy.
What’s the difference, you ask? With the Standard Return Policy, you could exchange a defective or problematic drive by doing a quick, efficient, and no questions asked RMA with NewEgg for up to 1-year after a drive was purchased. In effect, you could avoid hassling with the sometimes nightmarish manufacturer RMA process, which would result in you getting back a repaired or refurbished drive, whereas with NewEgg, you would receive a brand new drive as a replacement. Those days are over.
In particular, for those who had drives which “worked”, but worked poorly according to CDFreaks standards, the NewEgg RMA process was a godsend. Noisy drives, poorly burning drives, and other drives which didn’t fall under the traditional heading of “broken” could be dealt with via a NewEgg RMA, when the manufacturer would just laugh at you and send the same drive back.
I’m not sure of what other products they’ve changed the return policy on, but it does mean that one of the things that made NewEgg unique and better than other online retailers is gone. Of course, it’s not the end of the world, and you do still have 30-days to get a replacement, but I sure will miss the way things used to be.
Here’s a quick breakdown of the differences:
Standard Return Policy
* Return for refund within: 30 days * Return for replacement within: 1 year
This is our Detailed Standard Return Policy. Unless another return policy is indicated, products sold by Newegg.com are covered by this Standard Return Policy. Merchandise under this Standard Return Policy may be returned a) within 30 days of the original invoice date for a refund, or b) within one year of the original invoice date for a replacement of the same item. All returns require an RMA (Return Merchandise Authorization) number. All items returned for a refund are subject to a 15% restocking fee.
Many manufacturers offer additional factory coverage. With regard to such, you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions.
Limited 30-Day Return Policy
* Return for refund within: 30 days * Return for replacement within: 30 days
This is our Detailed Limited 30-Day Return Policy. Items covered by this policy (products for which Newegg.com states “This item may be returned for a replacement or refund within 30 days only”) must be returned to Newegg.com within 30 days of the invoice date for this policy to apply. Additional coverage, if any, is provided solely by the product’s manufacturer (as indicated by such manufacturer).
Limited Non-Refundable 30-Day Return Policy
* Return for refund within: non-refundable * Return for replacement within: 30 days
This is our Detailed Limited Non-Refundable 30-Day Return Policy. Products that state “This item is covered by Newegg.com’s Non-Refundable 30-Day Return Policy”, or items labeled as â€œNon-refundableâ€ (or similar labeling) must be returned to Newegg.com within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item.