The emails were sent via the support forums bulk mailing system, we removed the support forum from Fubra control some months ago as they could not keep the forum online and lost parts of the data base each time they managed to crash it. unfortunately not all our purchased users are registered on the support forum and many will not have received this mail.
We at Alcohol Soft understand our customers concerns but we do assure you that we will resolve this issue one way or another and are working towards that as quickly as we can, Although Fubra are intent on making this as difficult as they can for us, as can be seen by the message presently on the domain name web site alcohol-software.com. in addition to that in a letter received from Fubras lawyers by Alcohol Soft lawyers left it very clear that Fubra regarded your information concerning serial number and registration information as their own property.
Our Client would be in breach of the Data Protection Act if it furnished your Client with personal details of any customer to which your Client was not entitled and we wish to make it clear that your Client is not the owner of our Client’s Website and is not entitled to treat our Client’s customers as if they were your Client’s own customers.
Without this information we are unable to confirm that a serial number was purchased by anyone who contacts us with a serial number, we are also unable to confirm that the serial number issued was not purchased by a credit card that was later found to be stolen or the payment recalled by the issuing bank.
kamikazee you are mistaken, you did pay Fubra and not Alcohol Soft if you read the confirmation of purchase email you received you will see
Your debit/credit card statement will show payment
to ‘The Fubra Group’ for this transaction
(Alcohol-software.com is a trading style of Fubra Ltd.)
Fubra were in this instance acting as re sellers for Alcohol Soft, any legitimate claim to a refund should be made directly to Fubra
While it is not prudent of us to disclose all of the information pertaining to Fubra and Alcohol Soft at this time, you can rest assured that Alcohol soft will honour its obligations to its purchased customers both past present and future, as there is presently no update available since our last version release no one has yet been denied access to an update nor will they be.
Concerning the new sales site it is possible that some people may have had trouble reaching it simply because it takes time for the DNS to resolve, normally this is no longer than 24 to 48 hours.
I take your point concerning access to downloading the retail version from the purchased user section of the Alcohol Support Forum should we feel that this is required we will naturally make this an option.
We have already stated that the information that Fubra has posted on its website is not endorsed by Alcohol Soft and in no way reflects the position of Alcohol Soft and has been placed there by Fubra for whatever reason in an attempt to discredit Alcohol Soft and to cause its customers to loose faith in Alcohol Soft undertakings to them.
We would also like to point out that while it may be Fubra intention to use the domain name alcohol-software to dupe visitors into thinking they are purchasing Alcohol Soft products at any time in the future as indicated by Fubra in the message at that domain name
we are now working on a number of exciting new software products to help you make the most of your computer which won’t hopefully involve complex legal problems and we will be launching them on our site in the coming weeks.
Alcohol Soft assure you that none of these so called alcohol soft products will actually be developed by Alcohol Soft and would warn potential customers to think carefully before purchasing any products supposedly developed or offered for sale under the name of alcohol software on any site other than the main Alcohol soft sales site at www.alcohol-soft.com
I hope that the above information will help to dispel any rumours and untruths that are circulating concerning Alcohol Soft and our software and put an end to the obvious attempt by Fubra to discredit Alcohol Soft in the eyes of its customers.
We maintain our position to continue the development of our software and work towards our goal of giving our customers value for money.
We thank all our customers both old and new for their support at this time
and we thank CDFreaks administration for allowing us to keep the members of its support forum updated with news and information at this time.
on behalf of the development team I thank you for your support.