Today I bought a new PDA because the old one was not functioning properly and I didn’t want to spend too much time figuring it out.
The ASUS A636N PDA is a nifty PDA. However, I have some troubles getting it to synchronize with Windows XP on company laptop (it works flawlessly with my own PC). I upgraded ActiveSync software to version 4.2. Upon connection it does recognize the device and starts the synchronization, but after a long time it gives the message that it failed to connect.
According to troubleshooters it should be related to a firewall installed. However, I cannot find this feature. I can see Norton Antivirus installed. When I try to change settings of Windows Firewall, it asks me to run “Windows Firewall / Internet Connection Sharing (ICS) service”. If I click yes I get the message that this service cannot be started. There is no way I can disable the firewall or Antivirus (technically I may be able to do so, but considering the sensitive data on the laptop, this is not an option)
The HP 2210 does connect with my laptop using ActiveSync 4.2 and is also able to synchronize. However, Pumatech Intellisync is not able to connect this time…
Synchronization with this laptop (Windows XP, Office 2003) is very important for me. Does anyone here have an idea on how to make this work (preferably by changing some settings on the ASUS A636N, rather than fiddling with laptop).
Many thanks in advance for your help!