Many thanks Kenny, with your last comment about adjusting DPI
you have solved my longstanding problem also.
See the thread â€œDVD Writer Firmware
Upgrade failure under Windows 7 (64 bit) OS â€œ on 16-07-2010
As a comment to your question in your #1 post â€œAm I stupid or is Samsungâ€
It is obvious that you are not but Samsung (TSST?) have not, in this case,
been professional in dealing with its customers in warning about possible malfunction
of their software under common OS settings.
I understand this frustration since I have gone through the same.
They give only one predetermined method of firmware upgrade and if that fails you are on your own.