A device attached to the system is not functioning

CD, DVD and (Ultra HD) Blu-ray Writers BenQ / Philips Writer
#1

Anyone else ever seen this? I recently switched this drive into my primary computer. Last night I burned a disc and it crawled along at 2x so today I remembered to enable UDMA on the IDE controller. The system rebooted and then I burned an iso. Here’s the log:

I 14:49:16 ImgBurn Version 1.0.0.0 started!
I 14:49:16 Microsoft Windows 2000 Professional (5.0, Build 2195 : Service Pack 4)
I 14:49:16 Initialising ElbyCDIO…
I 14:49:16 ELBYCDIO.DLL - Elaborate Bytes CDRTools - ElbyCDIO DLL - Version 5.1.0.2
I 14:49:16 Searching for SCSI / ATAPI devices…
I 14:49:16 Found 1 DVD-ROM, 1 DVD±RW and 1 Unknown!
I 14:49:58 Operation Started!
I 14:49:58 Source File: F:\iso.iso
I 14:49:58 Source File Sectors: 2,054,381 (MODE1/2048)
I 14:49:58 Source File Size: 4,207,372,288 bytes
I 14:49:58 Source File Application Identifier: BURNATONCE
I 14:49:58 Destination Device: [1:0:0] BENQ DVD DD DW1640 BSLB (G:) (ATA)
I 14:49:58 Destination Media Type: DVD-R (Disc ID: TYG02) (Speeds: 2.4x, 4x, 8x)
I 14:49:58 Destination Media Sectors: 2,298,496
I 14:49:58 Write Mode: DVD
I 14:49:58 Write Type: DAO
I 14:49:58 Write Speed: 8x
I 14:49:58 Link Size: Auto
I 14:49:58 Test Mode: No
I 14:49:58 BURN-Proof: Enabled
I 14:49:58 Filling Buffer…
I 14:50:02 Writing LeadIn…
I 14:50:32 Writing Image…
W 14:51:50 Failed to Write Sectors 189920 - 189951 - A device attached to the system is not functioning.
W 14:51:50 Retrying (1 of 20)…
I 14:51:50 Writing Image…
I 15:04:13 Synchronising Cache…
I 15:04:53 Operation Successfully Completed! - Duration: 00:14:55
I 15:04:53 Average Write Rate: 5,004 KB/s (3.6x) - Maximum Write Rate: 5,540 KB/s (4.0x)
I 15:04:53 Cycling Tray before Verify…
W 15:05:09 Waiting for device to become ready…
I 15:05:11 Device ready!
I 15:05:11 Operation Started!
I 15:05:11 Source Device: [1:0:0] BENQ DVD DD DW1640 BSLB (G:) (ATA)
I 15:05:11 Source Media Type: DVD-R (Disc ID: TYG02) (Speeds: 2.4x, 4x, 8x)
I 15:05:11 Verifying Sectors…
I 15:10:21 Operation Successfully Completed! - Duration: 00:05:05
I 15:10:21 Average Verify Rate: 13,471 KB/s (9.7x) - Maximum Verify Rate: 18,893 KB/s (13.6x)

So, is this a successful burn, or should I be worried? How can I check the data on the disc (it’s a data disc, not a DVD).

Also, should I assume this is a hiccup or expect it to happen again? What “device” might that be a reference to?

#2

There are two things you can do:

  1. download latest version of imgburn (2.0.0.0)

  2. Do a scan of that disc. To do a scan, download cd-dvd speed
    http://www.cdspeed2000.com/go.php3?link=download.html

and then insert the burned disc on the burner, select the “disc quality” tab, select 8x speed, and press the start button. When scan finish, post the picture here

#3

I just ran a ScanDisc with CD-DVD Speed, all in the green. I’ll try your recommendations too, thanks (bad part is I already have 2.0.0.0 on my HDD, just haven’t installed it!).

#4

Can you do also the “disc quality” and the “benchmark” tests? The “scandisc” give less informations.

#5

Disc Quality:
General Information
Drive: BENQ DVD DD DW1640
Firmware: BSLB
Disc: DVD-R (TYG02)
Selected speed: 8 X
PI errors
Maximum: 19
Average: 2.95
Total: 25512
PI failures
Maximum: 9
Average: 0.09
Total: 923
PO failures: 0
Jitter
Maximum: 9.3 %
Average: 6.47 %
Scanning Statistics
Elapsed time: 8:58
Number of samples: 15616
Average scanning interval: 8.22 ECC
Glitches removed: 0


#6

That bad spike of errors is not so good, but the disc seems written correctly anyway.

Maybe you have a bad IDE cable. Try to buy a new one.

#7

Benchmark:
Transfer Rate
Start 6.60x
End 12.07x
Average 10.88x
Type P-CAV

Seek Times
Random 104 ms
1/3 110 ms
Full 160 ms

CPU Usage
1X 9 %
2X 16 %
4X 31 %
8X 67 %

Interface
Burst Rate 18792 KB/sec

Spin Up/Down Times
Spin Up Time 3.23 sec
Spin Down Time 3.79 sec

Load/Eject Times
Load Time 1.46 sec
Eject Time 2.12 sec
Recognition Time 13.07 sec

Log
Time Elapsed Action
[15:52:01] Starting Transfer Rate Test
[15:56:54] 4:54 Speed:7-12 X P-CAV (10.88 X average)
[15:56:54] Starting Seek Times Test
[15:57:05] Random Seek: 104 ms
[15:57:16] 1/3 Seek: 110 ms
[15:57:32] 0:38 Full Seek: 160 ms
[15:57:32] Starting CPU Usage Test
[15:57:48] CPU usage at 1X: 9 %
[15:58:03] CPU usage at 2X: 16 %
[15:58:19] CPU usage at 4X: 31 %
[15:58:35] 1:03 CPU usage at 8X: 67 %
[15:58:35] Starting Burst Rate Test
[15:58:37] 0:02 Interface burst rate: 18 MB/sec (18792 KB/sec)
[15:58:37] Starting Spin-Up/Down Test
[15:58:44] Spin-up time: 3.23 seconds
[15:58:57] 0:21 Spin-down time: 3.79 seconds
[15:58:57] Starting Load/Eject Test
[15:59:00] Eject time: 2.12 seconds
[15:59:01] Load time: 1.46 seconds
[15:59:14] 0:17 Recognition time: 13.07 seconds


#8

The reading curve is not linear, so the burn is not so good.

Try to do another test: Burn another ISO file with latest version of cd-dvd speed 4.51.1. In this way we can see graphically what happen during the burn. Please, be sure to select the “create disc” tab to do the burn, or you’ll get no graph, and select the “burn image” option, to be sure that the ISO file will be written on the disc instead of random data.

To save the graph, press the button shown by the blue arrow, and save as PNG (file size shorter and image clearer).

#9

I installed ImgBurn 2.0.0.0 and the first burn with it went fine. I hope it was just a hiccup.

#10

If you have other problems, the graphic test with cd-dvd speed can give many informations on what happen during the burn.

Anyway I’m glad that you solved the problem :slight_smile:

#11

Will do. Turns out I had CD-DVD speed 4.51.1 on my HDD already too!

#12

You dont have dma turned on.

#13

Create Disc:

burn.png641×524 19.9 KB

#14

How can you tell? I check every controller listed in Device Manager and all channels say UDMA.

#15

Disc Quality (most recent burn, above):
General Information
Drive: BENQ DVD DD DW1640
Firmware: BSLB
Disc: DVD-R (TYG02)
Selected speed: 8 X
PI errors
Maximum: 23
Average: 6.29
Total: 39395
PI failures
Maximum: 5
Average: 0.07
Total: 250
PO failures: 0
Jitter
Maximum: 7.2 %
Average: 6.49 %
Scanning Statistics
Elapsed time: 6:25
Number of samples: 9539
Average scanning interval: 8.31 ECC
Glitches removed: 0

burn_disc_quality.png641×524 19.4 KB

#16

Thanks for the help geno, I think it was just a hiccup.

#17

Superb jitter there :slight_smile:

#18

Your burst rate should be higher. Like 24-28.

BENQ____DVD_DD_DW1650_BCFC_25-August-2006_20_17.png641×532 34.3 KB

#19

From the pic is clear thet buffer is at risk to be empty in the starting part of the burning.

Do you have some other processes running in background during the burn? Is your HDD defragged?

#20

From the pic is clear thet buffer is at risk to be empty in the starting part of the burning.

Do you have some other processes running in background during the burn? Is your HDD defragged?

Yeah, something’s not right here. I don’t run anything or touch anything while burning discs, I just let my box run. My HDD damn well better be defragged, it’s scheduled to be defragged every night.

I just built an ISO with burnatonce and burned it with ImgBurn 2.0.0.0 and it turned out like crap:

General Information
Drive: BENQ DVD DD DW1640
Firmware: BSLB
Disc: DVD-R (TYG02)
Selected speed: 8 X
PI errors
Maximum: 17
Average: 3.77
Total: 39229
PI failures
Maximum: 12
Average: 0.69
Total: 8327
PO failures: 0
Jitter
Maximum: 10.0 %
Average: 6.67 %
Scanning Statistics
Elapsed time: 9:30
Number of samples: 17429
Average scanning interval: 8.00 ECC
Glitches removed: 0

Wtf? Do I need new firmware or what? I’d believe the cable suggestion if my cable wasn’t a fairly new aftermarket product. Also, it’s pissing me off that it won’t burn above 4x.

BENQ____DVD_DD_DW1640_BSLB_11-September-2006_17_24.png641×524 20.3 KB