832S has problems reading 2nd layer of a DVD?

Whenever I try to back up a dvd to my hard drive my 832s stumbles when it reaches the second layer of a dvd. It will be reading fine and when it hits the second layer it slows down to about 1x read rate. Then it fluctuates from 0x to 3x and has to retry reading many of the sectors before moving forward. The whole process takes around an hour if it does finish. What could be wrong? I ran the utility recommended here to see the burst rate and it seems fine…

F/W Revision VS0G
Date Code 2004/12/17 13:44
FlashROM Manufacturer ID C2
FlashROM Device ID 37
FlashROM Type MXIC(MX29LV008B)(+3.3V)
Region 1
Vendor Resets Available 4
User Resets Available 4
Interleaved DMA Not Supported
Command queuing Not Supported
Overlap operation Not Supported
IORDY Supported
IORDY may be disabled Not Supported
LBA Supported
DMA Supported
Multiword DMA mode 2
PIO mode 4
Ultra DMA Mode 2
Minimum Multiword DMA transfer cycle time per word 120 ns
Manufacturer¡¦s recommended Multiword DMA transfer cycle time 120 ns
Minimum PIO transfer cycle time without flow control 227 ns
Minimum PIO transfer cycle time with IORDY flow control 120 ns
Major version number ATA/ATAPI-5
SMART feature set Not Supported
Security Mode feature set Not Supported
Removable Media feature set Not Supported
Power Management feature set Not Supported
Burst Rate 26.93 MB/S

@ philtheskipper
Welcome:). If this is happening with ALL DL pressed discs, it sounds like your laser isn’t calibrated properly. I don’t believe there is anything you can do to fix it. I don’t think a firmware flash will help. Since you have official VS0G firmware, I would recommend returning the drive for a new one…maybe you’ll get a 1673.

hmmm, my drive isn’t under warrenty so I’ll have to buy a new one.

Someone told me to check my ide controller driver?

@ philtheskipper
Have you had your drive for more than a year? I didn’t think the 832 has been out that long. I think they come with one year warranty’s…I could be wrong.
Well, you could try deleting/uninstalling the IDE Controller and restarting your system and let windows re-recognize your drive and reinstall the controllers. I doubt it will help, but you never know…

I was thinking it only had a 90 day warrenty. A year would be great!