I just installed a new Plextor 716-SA SATA DVD burner in my system.
My system contains an Intel D865PERL motherboard that is listed on the Plextor harware compatibility list for this drive.
The drive has no problems reading data CDs and DVDs and it also has no trouble reading CD-Rs and CD-RWs. Using the media supplied with the drive (a Verbatim 4.7GB DVD+R disc) and the supplied Roxio Media Creator software, I created a backup of many of the files on my hard drive. The burning process completed quickly and without difficulty. When I tried to read the disc, however, my system locked up. After inserting the disc in the drive, the light on the drive briefly changes to yellow and then to green as expected. When I attempt to access anything on the disc, the drive light goes yellow again, makes noise as if it is trying to access data on the disc and stays in this state for a couple of minutes. Eventually, the entire system locks up (even the mouse pointer will no longer move) with both the yellow light on the Plextor drive lit solid and the red light for my SATA hard drive also lit solid. I am then forced to reboot. This behavior happens consistently. Oddly, if I insert this same disc into another DVD-ROM drive (the one in my other machine, an old Dell laptop), it works fine.
There is also an error generated in my Windows Event Viewer log that
“The device, \Device\Ide\IdePort3, did not respond within the timeout period.”
…which I notice after rebooting when the system has locked up.
I have the latest versions of the Intel chipset software and the Plextor firmware. I am currently waiting on additional media I have ordered to try with another disc to eliminate the possibility of bad media (even though I used the disc included with the drive), but after reading similar problems experienced by others on the Web with this drive, I’m concerned I may still have the same problem. Any suggestions as to what else I might try? I’ve tried changing to PIO mode, using Microsoft only storage drivers, fiddling with SATA settings in BIOS, etc., etc. Plextor support suggested trying media on their recommended list (I’m waiting for some media I ordered to arrive) but this sounds like a lame suggestion since the disc I burned in the Plextor can be read by a 4 year old Dell laptop DVD-ROM drive but not the Plextor drive itself! I have the latest firmware, latest chipset software for my motherboard, latest BIOS for my motherboard. I’ve even tried removing the filter drivers installed for my CD drive to get back to a clean slate and no success. Plextor phone support was nice but useless (and seemed surprised I was having this much trouble with the drive on an Intel motherboard).