well, i forgot to mention that i did try it and it passed. i have tried everything that i know of, troubleshooting-wise. let me go over those faq's and see what i can come up with.
also i need to add that my computer works great besides that problem. + i have another dvd player (liteon) on the same computer that just replaced an old (samsung) dvd player. problem existed prior to the exchange. i have the latest firmware (1.08 i think) and nero 188.8.131.52.