In the 7 months I have owned my 5005 it has only worked 35% of the time. The rest has been in downtime, getting through to tech L1 and L2 (which can take several days unless you have hours to spend on the phone) transit time to CA, repair time, transit time back to your location.
I am waiting for my 4th unit in 7 months. I have 5 more months of warranty coverage, after which the unit becomes a peice of furniture. Given my experience, in my year of ownership, I will have “rented” a working machine for a total of 5 months, which is totally unacceptable.
I know that many of you are experience similar horror stories of your machines breaking down.
How many of us would accept a car or truck that worked 35% of the time, with the remaining time spent in service or waiting for parts? Not one in my opinion.
The bottom line is pretty clear. There is a engineering flaw in the 5005 units that cause them to fail after a few months. There are many of us that don’t hack their machines and still suffer failures (like me), so I don’t believe that this is firmware issue at all and hacking shouldn’t have anything to do with it. Firmware doesn’t cause the grinding noises we all hear prior to death.
I do believe that we as a group should do something, whether it be a lawsuit or complaint to the FTC or something. I know that certain states have something called the “lemon Law” that usually pertains to vehicles, but also pertains to other consumer products as well:
Lemon Law America
If you think you have a lemon car, truck, van, SUV, motorcycle, boat or other lemon consumer product, including lemon computers, the state lemon laws and other federal consumer protection laws could help you get rid of that lemon! The lemon laws are different in each state, see www.lemonlawamerica.com
Pursuing this individually will not carry the weight that a mass complaint will have.
One question is: What do we want? Our money back? doubtful - frankly I would be happy with 2 more years of free warranty service. they have to fix this sooner or later.
Our warranty clocks are ticking, so we need to act soon. Let’s discuss.