Suggest using a software utility similar to DVDInfo Pro (http://www.dvdinfopro.com/) and check the Firmware version of your DVD-ROM and DVD Burner. The firmware of your DVD-ROM and DVD Burner is one of the factors used to identify the media inserted into the drive.
Suggest visiting the CD Freaks Lite-On/Sony DVD Forum (http://club.cdfreaks.com/forumdisplay.php?f=44) for information on obtaining the latest firmware available for your DVD-ROM and DVD Burner. Note- Sony DVD-ROMs and DVD Burners are manufacture by Lite-On.
After updating your DVD-ROM and DVD Burner firmware to the latest versions visit SlySoft (http://www.slysoft.com) and download the latest versions of AnyDVD-CloneDVD.
If the above does not correct the problem return to the Forum and we will talk about Windows registry lower/upper filters.