3550A - Can this be fixed? (DL)

I know this has been posted before but I cant seem to find a solution.

In summary, my brand new ND-3550A will NOT read a verbatim DL burned disc

It shows as CD Drive when DL dics are inserted

It will burn them perfectly

It WILL read them when its hooked up externally via USB, or placed into another computer. I have tried different firmware upgrades, even flashed to 4551, but still nothing.

Does anyone know of a solution, because I am ready to just get a different drive now.

Also, recommendations for drive?

Dell Optiplex GX240
Fresh MCE XP SP2 Install

Sounds like a softwar eproblem.

Uninstall Alcohol etc.