I tried to get FIC's tech support on Mon. but after a half an hour on hold it dawned on me given the holiday they may not even be open for business. So, I called yesterday, spent another hour on hold, by the way they have "three" loops in their very pleasant recordings, one is a women refereed to by the masculine third loop as "Ann." She comes in ever 60 seconds and thanks you for all your patience and tells you to keep holding or leave a message (its your choice). I figured if they won't answer their phone, what makes me believe they will ever get to the recording! Then every 120 seconds a second women comes on and tells you in effect to hang in there, help is on the way. Then you get the rather pleasant sounding gentleman who wants you to be patient because Ann will be right back shortly. Now the funny part (if you can find humor in this) is that they are all looped indipenantly, so they begin to talk at differant times. At some points you get them all hitting at once, like their holding their own conversation with each other! After sitting on hold reading my email, checking the news and brushing and flossing I came down and made breakfast. After breakfast I called my mother, brother and was thinking about going out and shoveling my driveway when .... a voice! OH MY GOSH! A HUMAN BEING!! I about fell out of my chair! An hour and a half and I hit PAY DIRT!! He told me FIC no longer does upgrade for my board, future upgrades are done by "FIS." fis.com according to his tech wisdom and knowlege. Being the sap that I am I said thank you and went to fis.com where you will find "Fish Industries & Services." I am sitting here now, banging my head on my desk in absolute FRUSTRATION! I don't want to send this guy's DVD burner back to him unless I'm sure its bad, is there "anyone" who can help?