1620 wont recognize any blank media

vbimport

#1

my new 1620 wont recognize any blank media. i’ve tried dvd (taiyo yuden and verbatim) and cd (mistui) and windows/dvdinfopro/neroinfotool all think that the drive is empty. i can read any previously burned dvd/cd media including those same brands without a problem. i have also tried the last couple firmwares including B7V9. newegg actually mixed up my order and i have two of these drives and both do the same thing.

did i see in another post that this could be a chipset issue? i’ve got an asus a7v600 board with VIA KT600 chipset. drivers? software? this is brutal, any help is much appreciated. :confused:


#2

i am on my second drive from newegg.com and am getting some very weird stuff happening to me also.

the 1st drive i had did great burning for about 2 months then it wouldn’t read anything. then my second one is off and on for burning dvds.

i have the same chipset you have. i am starting to wonder if that’s the problem.

what are you using to burn the dvds?

are you getting a error message?


#3

i usually use nero, but since i’ve had both of these 1620s i haven’t been able to burn a single disc. it thinks that the drive is empty everytime i put a blank in. i just tried installing the force aspi with no luck either.


#4

here’s the nero infotool output for any of you configuration experts. sorry for the length. there was a blank ty dvd-r in there at the time…

Nero InfoTool 2.27

Drive Information

Drive : BENQ DVD DD DW1620
Type : DVD±R/RW DL Recorder
Firmware Version : B7V9
Buffer Size : 2 MB
Date : ?
Serial Number : 99B5C152C345043382SP
Vendor Specific : 99B5C152C345043382SP
Drive Letter : F:
Location : 1:0
Mechanism : Tray
Read Speed : 40 X
Write Speed : 40 X

Read CD Text : Yes
Return C2 Pointers : No
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : Yes
Read DVD-RAM : No
Read DVD-R : Yes
Read DVD-RW : Yes
Read DVD+R : Yes
Read DVD+RW : Yes
Read DVD+R DL : Yes
Read Digital Audio : Yes
Read CD+G : Yes
Read VideoCD : Yes

Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : Yes
Write DVD-RW : Yes
Write DVD+R : Yes
Write DVD+RW : Yes
Write DVD+R DL : Yes
Write DVD-RAM : No
Buffer Underrun Protection : Yes
Mount Rainier : No
Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96

Region Protection Control : RPC II
Region : None
Changes User : 5
Changes Vendor : 4

Disc Information (F:)

Type : - no disc inserted -

Drive Information

Drive : PLEXTOR CD-R PREMIUM
Type : CD-RW Recorder
Firmware Version : 1.06
Buffer Size : 8 MB
Date : 11-04-04
Serial Number : 176342
Vendor Specific : 11/04/04 13:00
Drive Letter : D:
Location : 1:1
Mechanism : Tray
Read Speed : 40 , 32 , 24 , 8 , 4 X
Write Speed : 52 , 40 , 32 , 24 , 20 , 16 , 8 , 4 X

Read CD Text : Yes
Return C2 Pointers : Yes
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : No
Read DVD-RAM : No
Read DVD-R : No
Read DVD-RW : No
Read DVD+R : No
Read DVD+RW : No
Read DVD+R DL : No
Read Digital Audio : Yes
Read CD+G : Yes
Read VideoCD : Yes

Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : No
Write DVD-RW : No
Write DVD+R : No
Write DVD+RW : No
Write DVD+R DL : No
Write DVD-RAM : No
Buffer Underrun Protection : Yes
Mount Rainier : Yes
Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW DAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96

Disc Information (D:)

Type : - no disc inserted -

Interface Information

Adapter 1

Description : Primary IDE Channel

Driver
Description : System32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver

Attached Devices
Description : Master: Maxtor 6Y160P0
Type : Disk Drive
DMA : On

Adapter 2

Description : Secondary IDE Channel

Driver
Description : System32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver

Attached Devices
Description : Master: BENQ DVD DD DW1620
Type : CD-Rom Drive
DMA : On
Autorun : Off
Description : Slave: PLEXTOR CD-R PREMIUM
Type : CD-Rom Drive
DMA : On
Autorun : Off

Software Information

Operating System : Windows XP Professional (5.01.2600 Service Pack 2)
DirectX : DirectX 9.0c

Description : Nero Burning ROM
Version : 6, 6, 0, 3
Company : Ahead Software AG
Version Check : Ok

Description : Nero StartSmart
Version : 2, 0, 0, 4
Company : Ahead Software AG

Description : NeroVision
Version : 3,0,1,14
Company : Ahead Software AG

Description : Nero ShowTime
Version : 2, 0, 0, 18
Company : Ahead software AG

Description : Nero Recode 2
Version : 2, 2, 6, 1
Company : Ahead Software AG

Description : Cover Designer
Version : 2, 3, 0, 18
Company : Ahead Software AG

Description : Nero BackItUp Application
Version : 1, 2, 0, 33
Company : Ahead Software AG

Hardware Information

CPU : AMD Athlon XP 3200+ 1916 MHz
Bus Speed : 180 MHz
Motherboard : ASUSTeK A7V600-X
System : System System Name
BIOS : Award ASUS A7V600-X ACPI BIOS Revision 1002
Memory : 512 MB
Sound : SoundMAX Digital Audio
Video : GeCube RADEON 9200 SE 128MB Game Buster

Driver Information

Driver : Abiosdsk
Description : n/a
Version : n/a
Company : n/a

Driver : abp480n5
Description : n/a
Version : n/a
Company : n/a

Driver : ACPI
Description : ACPI Driver for NT
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : ACPIEC
Description : ACPI Embedded Controller Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : adpu160m
Description : n/a
Version : n/a
Company : n/a

Driver : aeaudio
Description : Andrea Audio Stub Driver
Version : 1.0.0.2 (STUB)
Company : Andrea Electronics Corporation

Driver : aec
Description : Microsoft Acoustic Echo Canceller
Version : 5.1.2601.2078
Company : Microsoft Corporation

Driver : Aha154x
Description : n/a
Version : n/a
Company : n/a

Driver : aic78u2
Description : n/a
Version : n/a
Company : n/a

Driver : aic78xx
Description : n/a
Version : n/a
Company : n/a

Driver : AliIde
Description : n/a
Version : n/a
Company : n/a

Driver : AmdK7
Description : Processor Device Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : amsint
Description : n/a
Version : n/a
Company : n/a

Driver : asc
Description : n/a
Version : n/a
Company : n/a

Driver : asc3350p
Description : n/a
Version : n/a
Company : n/a

Driver : asc3550
Description : n/a
Version : n/a
Company : n/a

Driver : aslm75
Description : n/a
Version : n/a
Company : n/a

Driver : ASPI32
Description : n/a
Version : n/a
Company : n/a

Driver : AsyncMac
Description : MS Remote Access serial network driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : atapi
Description : IDE/ATAPI Port Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Atdisk
Description : n/a
Version : n/a
Company : n/a

Driver : ati2mtag
Description : ATI Radeon WindowsNT Miniport Driver
Version : 6.14.10.6517
Company : ATI Technologies Inc.

Driver : Atmarpc
Description : IP/ATM Arp Client
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : audstub
Description : AudStub Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : cbidf2k
Description : CardBus/PCMCIA IDE Miniport Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : cd20xrnt
Description : n/a
Version : n/a
Company : n/a

Driver : Cdaudio
Description : CD-ROM Audio Filter Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : Cdfs
Description : CD-ROM File System Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Cdrom
Description : SCSI CD-ROM Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Changer
Description : n/a
Version : n/a
Company : n/a

Driver : CmdIde
Description : n/a
Version : n/a
Company : n/a

Driver : Cpqarray
Description : n/a
Version : n/a
Company : n/a

Driver : crtaud
Description : Conexant Audio Driver
Version : 5.12.01.0326
Company : Conexant Systems Inc.

Driver : dac960nt
Description : n/a
Version : n/a
Company : n/a

Driver : Disk
Description : PnP Disk Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : dmboot
Description : NT Disk Manager Startup Driver
Version : 2600.2180.503.0
Company : Microsoft Corp., Veritas Software

Driver : dmio
Description : NT Disk Manager I/O Driver
Version : 2600.2180.503.0
Company : Microsoft Corp., Veritas Software

Driver : dmload
Description : NT Disk Manager Startup Driver
Version : 2600.0.503.0
Company : Microsoft Corp., Veritas Software.

Driver : DMusic
Description : Microsoft Kernel DLS Synthesizer
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : dpti2o
Description : n/a
Version : n/a
Company : n/a

Driver : drmkaud
Description : Microsoft Kernel DRM Audio Descrambler Filter
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Fastfat
Description : Fast FAT File System Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Fdc
Description : Floppy Disk Controller Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : FETND5BV
Description : NDIS 5.0 miniport driver
Version : 3.44.00.0429
Company : VIA Technologies, Inc.

Driver : FETNDIS
Description : n/a
Version : n/a
Company : n/a

Driver : FETNDISB
Description : n/a
Version : n/a
Company : n/a

Driver : Flpydisk
Description : Floppy Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : FltMgr
Description : Microsoft Filesystem Filter Manager
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Ftdisk
Description : FT Disk Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : gameenum
Description : Game Port Enumerator
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Gpc
Description : n/a
Version : n/a
Company : n/a

Driver : HidUsb
Description : USB Miniport Driver for Input Devices
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : hpn
Description : n/a
Version : n/a
Company : n/a

Driver : hpt3xx
Description : n/a
Version : n/a
Company : n/a

Driver : HSFHWBS2
Description : n/a
Version : n/a
Company : n/a

Driver : HSF_DP
Description : n/a
Version : n/a
Company : n/a

Driver : HTTP
Description : HTTP Protocol Stack
Version : 5.1.2600.2525 (xpsp_sp2_gdr.040919-1056)
Company : Microsoft Corporation

Driver : i2omgmt
Description : n/a
Version : n/a
Company : n/a

Driver : i2omp
Description : n/a
Version : n/a
Company : n/a

Driver : i8042prt
Description : i8042 Port Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Imapi
Description : IMAPI Kernel Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : ini910u
Description : n/a
Version : n/a
Company : n/a

Driver : IntelIde
Description : n/a
Version : n/a
Company : n/a

Driver : Ip6Fw
Description : IPv6 Windows Firewall Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : IpFilterDriver
Description : n/a
Version : n/a
Company : n/a

Driver : IpInIp
Description : IP in IP Encapsulation Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : IpNat
Description : IP Network Address Translator
Version : 5.1.2600.2524 (xpsp_sp2_gdr.040919-1056)
Company : Microsoft Corporation

Driver : IPSec
Description : IPSec Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : IRENUM
Description : Infra-Red Bus Enumerator
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : isapnp
Description : PNP ISA Bus Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : kmixer
Description : Kernel Mode Audio Mixer
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : lbrtfdc
Description : n/a
Version : n/a
Company : n/a

Driver : MCSTRM
Description : n/a
Version : n/a
Company : n/a

Driver : mdmxsdk
Description : Diagnostic Interface DRIVER
Version : 1.0.2.006
Company : Conexant

Driver : Modem
Description : Modem Device Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : MODEMCSA
Description : Unimodem CSA Filter
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : mouhid
Description : HID Mouse Filter Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : mraid35x
Description : n/a
Version : n/a
Company : n/a

Driver : MRxDAV
Description : Windows NT WebDav Minirdr
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : MSKSSRV
Description : MS KS Server
Version : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : MSPCLOCK
Description : MS Proxy Clock
Version : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : MSPQM
Description : MS Proxy Quality Manager
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : mssmbios
Description : System Management BIOS Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : NdisTapi
Description : NDIS 3.0 connection wrapper driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : Ndisuio
Description : NDIS User mode I/O Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : NdisWan
Description : MS PPP Framing Driver (Strong Encryption)
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Npfs
Description : NPFS Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Ntfs
Description : NT File System Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : NTSIM
Description : n/a
Version : n/a
Company : n/a

Driver : NwlnkFlt
Description : NWLINK2 Traffic Filter Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : NwlnkFwd
Description : NWLINK2 Forwarder Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : PalmUSBD
Description : USB Driver for Palm OS Handheld Devices
Version : 1.1.0.0
Company : Palm, Inc.

Driver : Parport
Description : Parallel Port Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : PartMgr
Description : Partition Manager
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : ParVdm
Description : VDM Parallel Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : PCI
Description : NT Plug and Play PCI Enumerator
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : PCIDump
Description : n/a
Version : n/a
Company : n/a

Driver : PCIIde
Description : n/a
Version : n/a
Company : n/a

Driver : Pcmcia
Description : PCMCIA Bus Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : PDCOMP
Description : n/a
Version : n/a
Company : n/a

Driver : PDFRAME
Description : n/a
Version : n/a
Company : n/a

Driver : PDRELI
Description : n/a
Version : n/a
Company : n/a

Driver : PDRFRAME
Description : n/a
Version : n/a
Company : n/a

Driver : perc2
Description : n/a
Version : n/a
Company : n/a

Driver : perc2hib
Description : n/a
Version : n/a
Company : n/a

Driver : pfc
Description : Padus® ASPI Shell
Version : 2, 5, 0, 201
Company : Padus, Inc.

Driver : PptpMiniport
Description : n/a
Version : n/a
Company : n/a

Driver : Processor
Description : n/a
Version : n/a
Company : n/a

Driver : PSched
Description : MS QoS Packet Scheduler
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Ptilink
Description : Parallel Technologies DirectParallel IO Library
Version : 1.10 (XPClient.010817-1148)
Company : Parallel Technologies, Inc.

Driver : PxHelp20
Description : Px Engine Device Driver for Windows 2000/XP
Version : 2.02.62a
Company : Sonic Solutions

Driver : ql1080
Description : n/a
Version : n/a
Company : n/a

Driver : Ql10wnt
Description : n/a
Version : n/a
Company : n/a

Driver : ql12160
Description : n/a
Version : n/a
Company : n/a

Driver : ql1240
Description : n/a
Version : n/a
Company : n/a

Driver : ql1280
Description : n/a
Version : n/a
Company : n/a

Driver : Rasl2tp
Description : RAS L2TP mini-port/call-manager driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : RasPppoe
Description : RAS PPPoE mini-port/call-manager driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Raspti
Description : PTI DirectParallel® mini-port/call-manager driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : Rdbss
Description : Redirected Drive Buffering SubSystem Driver
Version : 5.1.2600.2541 (xpsp_sp2_gdr.040919-1056)
Company : Microsoft Corporation

Driver : RDPCDD
Description : RDP Miniport
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : rdpdr
Description : Microsoft RDP Device redirector
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : RDPWD
Description : RDP Terminal Stack Driver (US/Canada Only, Not for Export)
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : redbook
Description : Redbook Audio Filter Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : rpfun
Description : Dummy driver
Version : 5.12.01.0326
Company : Conexant Systems Inc.

Driver : rthwcls
Description : Conexant AmcHal Driver for Riptide
Version : 5.12.01.0326
Company : Conexant Systems Inc.

Driver : Secdrv
Description : n/a
Version : n/a
Company : n/a

Driver : serenum
Description : Serial Port Enumerator
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Serial
Description : Serial Device Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Sfloppy
Description : SCSI Floppy Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Simbad
Description : n/a
Version : n/a
Company : n/a

Driver : smwdm
Description : SoundMAX Integrated Digital Audio
Version : 5.12.01.3663
Company : Analog Devices, Inc.

Driver : Sparrow
Description : n/a
Version : n/a
Company : n/a

Driver : splitter
Description : Microsoft Kernel Audio Splitter
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : sr
Description : System Restore Filesystem Filter Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Srv
Description : Server driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : swenum
Description : Plug and Play Software Device Enumerator
Version : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : swmidi
Description : Microsoft GS Wavetable Synthesizer
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : symc810
Description : n/a
Version : n/a
Company : n/a

Driver : symc8xx
Description : n/a
Version : n/a
Company : n/a

Driver : sym_hi
Description : n/a
Version : n/a
Company : n/a

Driver : sym_u3
Description : n/a
Version : n/a
Company : n/a

Driver : sysaudio
Description : System Audio WDM Filter
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Tcpip
Description : TCP/IP Protocol Driver
Version : 5.1.2600.2631 (xpsp_sp2_gdr.050313-1526)
Company : Microsoft Corporation

Driver : TDPIPE
Description : Named Pipe Transport Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : TDTCP
Description : TCP Transport Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : TermDD
Description : Terminal Server Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : TosIde
Description : n/a
Version : n/a
Company : n/a

Driver : TVicHW32
Description : TVicHW32 5.0 Generic Device Driver
Version : 1.0
Company : EnTech Taiwan

Driver : Udfs
Description : UDF File System Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : ultra
Description : n/a
Version : n/a
Company : n/a

Driver : Update
Description : Update Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : usbhub
Description : Default Hub Driver for USB
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : usbscan
Description : USB Scanner Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : usbuhci
Description : UHCI USB Miniport Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : VgaSave
Description : n/a
Version : n/a
Company : n/a

Driver : viaagp1
Description : VIA NT AGP Filter
Version : 5.1.0.3442 built by: VIA
Company : VIA Technologies, Inc.

Driver : ViaIde
Description : Generic PCI IDE Bus Driver
Version : 1.00.01.01
Company : Microsoft Corporation

Driver : VolSnap
Description : Volume Shadow Copy Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : Wanarp
Description : MS Remote Access and Routing ARP Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : WDICA
Description : n/a
Version : n/a
Company : n/a

Driver : wdmaud
Description : MMSYSTEM Wave/Midi API mapper
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation

Driver : winachsf
Description : n/a
Version : n/a
Company : n/a

Driver : msvcrt.dll
Version : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver : msvcirt.dll
Version : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver : mfc42.dll
Version : 6.02.4131.0

Driver : msvcp60.dll
Version : 6.02.3104.0

Driver : ole32.dll
Version : 5.1.2600.2595 (xpsp_sp2_gdr.041130-1729)

Driver : olepro32.dll
Version : 5.1.2600.2180

Driver : oledlg.dll
Version : 1.0 (XPClient.010817-1148)

Driver : advapi32.dll
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver : comctl32.dll
Version : 5.82 (xpsp_sp2_rtm.040803-2158)

Driver : setupapi.dll
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

Lower Filters

Driver : PxHelp20
Description : Px Engine Device Driver for Windows 2000/XP
Version : 2.02.62a
Company : Sonic Solutions

Driver : Pfc
Description : Padus® ASPI Shell
Version : 2, 5, 0, 201
Company : Padus, Inc.

Upper Filters

Video Codecs

Cinepak Codec by Radius : 1.10.0.11
Intel 4|2|0 Video V2.50 : 5.1.2600.2180
Intel Indeo® Video R3.2
Intel Indeo® Video R3.2
Intel Indeo® Video 4.5 : 4.51.16.03
Intel IYUV codec : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft RLE : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft Video 1 : 5.1.2600.0 (xpclient.010817-1148)
Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Toshiba YUV Codec : 5.1.2600.0 (XPClient.010817-1148)
Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft H.263 Video Codec : 5.1.2600.2180
Microsoft H.261 Video Codec : 5.1.2600.2180
Indeo® video 5.10 : R.5.10.15.2.55
DivX® 5.2.1 Codec : 5.2.1.1338

Audio Codecs

Microsoft IMA ADPCM CODEC : 4.00.0.0
Microsoft ADPCM CODEC : 4.00.0.0
Microsoft CCITT G.711 A-Law and u-Law CODEC : 4.00.0.0
Microsoft GSM 6.10 Audio CODEC : 4.00.0.0
DSP Group TrueSpeech™ Software CODEC : 1.00.0.0
Microsoft G.723.1 CODEC : 1.02.0.1
Windows Media Audio : 4.02.0.0
Sipro Lab Telecom ACELP.net audio codec : 3.02.0.0
Indeo® audio software : 2.05.0.53
Fraunhofer IIS MPEG Layer-3 Codec (advanced) : 1.09.1.49
Microsoft PCM Converter : 5.00.0.0

ASPI Information

System ASPI : ASPI is not installed

Nero ASPI : ASPI is installed and working properly

WNASPI32.DLL : 2.0.1.74 164112 bytes October 26, 2004

Installed OS Patches

(Q810090) USB Update : Yes
(Q329112) Multi-Border DVD with More Than 4 GB of Data Not Readable Past First Border : Yes
(Q812415) Problems with Multiple ATA devices : No
(Q322359) Intelide.sys Is Not Used on Computers with ICH4 or ICH5 : No
(Q320174) IMAPI Update - CDs recorded have missing files or errors : Yes
(Q311542) Devices May not power up properly when resuming from standby : Yes
(Q327086) Data Added to Removable Media During Hibernation May Be Lost When You Resume Windows XP : Yes
(Q308374) Ricoh 1394 Controller May Not Work with Windows XP : No
(Q314634) Windows XP Does Not Detect Your New USB Device : Yes
(Q822603) USB 1.1 and USB 2.0 update : No
(Q323507) Your IEEE 1394 or USB CD-ROM or DVD-ROM Drive May Not Be Recognized in Windows XP : No
(Q815834) ‘Code 28’ Error Message and a Yellow Exclamation Mark Next to a USB Device in Device Manager After Your Computer Resumes from Hibernation : No
(Q316575) Problems When You Swap a CD-ROM During Hibernation in Windows XP : No
(Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error : No
(Q323322) Cannot Use Sony VAIO PCG-C1MRX Internal Camera with Windows Messenger After You Apply Q316397 : No
(Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error : No


#5

With the 1620, the green light should stay on if there is any media present, including blank media. Is this correct? I would assume the drive would do this as long as its powered on, regardless if its hooked to the board. Currently the light blinks green then goes off anytime i put a blank disc in it. I guess that would indicate a hardware problem? Seems suspicious that I have 2 drives that do the same thing.

Can someone please confirm that the light stays green even for blank media?


#6

Confirmed… :smiley:

Your system looks rather messy if you are gona troubleshoot that. Remove everything but your C:/ HDD and one BenQ drive.
Start from there.

BTW, if you make a search you will find boards with VIA600 chipset have caused many problems when “loaded” with optical drives.


#7

Region Protection Control : RPC II
Region : None
Changes User : 5
Changes Vendor : 4
You must choose a region IE: 1 for US


#8

I disagree. I believe that will stay as “None” as long as you haven’t played any DVD movies with region setting. It has nothing to do with the issue here.


#9

correct messenger, i had not put a dvd with a region setting in yet. the dvds i had been using were burned with my nec3500 that had region free fw (but crapped out on me). setting the drives region setting didn’t do much for me. i took pintos advice and currently only have the 1620 on the secondary cable (as master, jumpered as such) and my hdd on the primary cable. i do have the other 1620 (newegg sent me two) powered on but not plugged in just for debugging. i have been doing some blank reading tests just based on whether the light stays on:
cd-r 74min (mitsui silver) - light stays on (can read disc info in dvdinfopro)
cd-r 80min (mitsui silver) - no luck
dvd-r (verbatim and ty both 8x) - no luck

its bizarre b/c both drives are behaving the same. they were both manufactured in dec 2004. the one that is connected to my system i upgraded to B7V9 firmware the other is still at B7S9 which came loaded.

i must say that you all are more than generous taking time to troubleshoot BS like this. thanks.


#10

Wait, your drive can detect an empty 74 min mitsui cd-r but not other media? Now this is something I’ve never seen before…

Have you tried connecting the drive with an 80 pin cable instead of a 40 pin? NVM if you are using an 80 pin already.


#11

that’s how i fixed my benq :slight_smile:


#12

i’m using 80 way cables. i should have been a little more scientific before my last statement regarding the cdr’s. both drives recognize about 1/2 of the cdr 80s and cdr 74s. i just went through about 20 of each and it seemed like every other one was no good. considering i’ve burned about 500+ of the mitsui cd-rs in my lifetime without receiving one bad disc, thats enough to convince me that the drives are defective. like i said, both drives are stamped dec 2004, same problem. it was very bizarre though that each cdr was either read/not read the same in the two drives. identical. i went through about 40 of my spindle of TY dvd-rs and did not get a single one to load. of course discs from the same spindle that were burnt by my old nec are readable. what a joke.

thanks again, and unless there are other suggestions, i’m gonna get some shut eye. eventually i will post some nice scans of these dvds that must be burnt. keep it real.
-brian


#13

Have you tried removing your IDE controllers from the device manager under safe mode and let windows reinstall them, it should re-detect the drive after it installs the drivers, might be worth a go…


#14

Have you tried any DVDr + media? What size is your power supply?


#15

tried reinstalling the ide controllers in safe mode, no luck.

i have an antec 430 w PS. right now i don’t have any blank dvd+r media, but hopefully i’ll get some in the next day or two. the written dvd+r discs that i have are read just fine…


#16

Hmm, I was going to say you might be the victim of the recent costdown issue, but since you have a good power supply I guess you can rule it out.

For those of you wondering, there are rumours that DW1620 MIC between Nov, 2004 and Jan, 2005 have defective capacitors or capacitors that are simply not good enough. So if your power supply sucks or you live in area with big voltage fluctuations the power spikes can fry the IC on the circuit. Of course, this is NOT confirmed by the official. I am no technician, so I don’t know how true this could be. :slight_smile: It seems that MIM or drives that are made outside of this period don’t have this problem though.


#17

I have a very similar issue - I used MSCE on the b7t9 and all was great then I started getting the “no media present” error in dvd decrypter and it would not recognize dvd’s at all (but oddly enough it still seemed to burn blanks). I went to the unpatched b7v9 and all was well but now it would only rip at 3-5x. So I got the latest mcse and pathced it - again “no media present” so I flashed back to unpatched and still get the “no media present” -


#18

you prolly have a dead pickup, and it can not detect the media that is all. Specially if it will see cdr and not dvd. I see this all the time at work, with people’s computers. Get the drive RMA’d and get it replaced. The simpliest solution is usually the obvious.


#19

I just wanted to post the answer to my earlier troubles. The problem I was having was related to the power supply. ASUS Probe showed that my voltage was a little low for the 12v, it was around 11.76. Probe is by no means accurate, and the measured voltage is not the only factor in power supply. I would take that info with a grain of salt. This is within the standards set by Antec for the True Power 430W I had, I think it is 3%. Regardless, I was stuck and a different PSU was my last resort. Luckily a friend at work had a back up el-cheapo 400W PSU unit. I threw it in and my Benq recognized all blank media. I assume that my NEC3500A stopped working for the same reason, although the symptom was slightly different – stopped recognizing dvd+r media burned by that drive. Antec RMA’d the PSU unit, and now I’m all gravy!

Here is a burn from my 1620. I’ve got a spindle of Burn Master labeled T02 from allmediaoutlet. I’m still at B7T9 (region free and msce riplock patch). Don’t see much reason to move at this point, I’m using some T02 and TYG02 media. I love the drive and the folks in this forum. Thanks again!
-b

Burn Master labeled T02 DVD+R 8x
B7T9 (region free and speedpatched) burned @ 12x



#20

Good, you solved your problem, I’m glad to hear it. I was going to suggest that you disconnect things from your computer because it sounded like a power issue.