1620 crashing computer

I bought a BenQ 1620 about 2 months ago and everytime I put in a DVD, it would crash my computer - turning the screen blue with white text.

I read over threads here and realized that I needed to flash with the latest firmware from the BenQ site - I figured this would be the safest, since I don’t understand any of these other firmwares that are made available here.

Anyway, recently, it started crashing again whenever I put a DVD in. I put the DVD in, I wait for about 5 seconds, and then I hear the drive start spinning, and then my screen turns blue and the computer crashes. If I don’t turn the BenQ off, then it crashes my computer immediately upon startup.

Any ideas?

To be able troubleshoot your problem we need additional info. :wink:

Please download Nero InfoTool. Unzip and execute, choose your drive and click the diskette symbol (save), in next window click “Save”, now save the output as “InfoTool”.TXT to a folder on your compu. Post this output file within

 wraps (#), or as text attachment.

Remove any Nero & drive serial number before posting. 

 :)

Ok, thank you for the quick response. Here is the information:

Nero InfoTool 3.01

Drive Information
------------------
Drive                      : HL-DT-ST RW/DVD GCC-4242N
Type                       : Combo Drive
Firmware Version           : 0201
Buffer Size                : 2 MB
Date                       : ?
Serial Number
Vendor Specific            :  0BIBA   03/12/18    
Drive Letter               : D:\
Location                   : 1:0
Mechanism                  : Tray
Read Speed                 : 24 , 20 , 16 , 10 , 4  X
Write Speed                : 24 , 16 , 10 , 4  X

Read CD Text               : Yes
Return C2 Pointers         : Yes
Read CD-R                  : Yes
Read CD-RW                 : Yes
Read DVD-ROM               : Yes
Read DVD-RAM               : Yes
Read DVD-R                 : Yes
Read DVD-RW                : Yes
Read DVD+R                 : Yes
Read DVD+RW                : Yes
Read DVD+R DL              : No
Read BD-ROM                : No
Read BD-R                  : No
Read BD-RE                 : No
Read Digital Audio         : Yes
Read CD+G                  : No
Read VideoCD               : Yes

Write CD-R                 : Yes
Write CD-RW                : Yes
Write DVD-R                : No
Write DVD-RW               : No
Write DVD-R DL             : No
Write DVD+R                : No
Write DVD+RW               : No
Write DVD+R DL             : No
Write DVD-RAM              : No
Write BD-R                 : No
Write BD-RE                : No
Buffer Underrun Protection                                                                                                                                                                                                                                                                : Yes
Mount Rainier              : No
Modes                      : Packet, TAO, DAO, SAO, RAW SAO, RAW DAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96

Region Protection Control  : RPC II
Region                     : None
Changes User               : 5
Changes Vendor             : 4

Disc Information (D:\)
-------------------
Type                   : - no disc inserted -


Drive Information
------------------
Drive                      : BENQ     DVD DD DW1620   
Type                       : DVD±R/RW DL Recorder
Firmware Version           : B7W9
Buffer Size                : 2 MB
Date                       : ?
Serial Number              : 
Vendor Specific            :  
Drive Letter               : E:\
Location                   : 2:0
Mechanism                  : Tray
Read Speed                 : 40  X
Write Speed                : 40  X

Read CD Text               : Yes
Return C2 Pointers         : No
Read CD-R                  : Yes
Read CD-RW                 : Yes
Read DVD-ROM               : Yes
Read DVD-RAM               : No
Read DVD-R                 : Yes
Read DVD-RW                : Yes
Read DVD+R                 : Yes
Read DVD+RW                : Yes
Read DVD+R DL              : Yes
Read BD-ROM                : No
Read BD-R                  : No
Read BD-RE                 : No
Read Digital Audio         : Yes
Read CD+G                  : Yes
Read VideoCD               : Yes

Write CD-R                 : Yes
Write CD-RW                : Yes
Write DVD-R                : Yes
Write DVD-RW               : Yes
Write DVD-R DL             : No
Write DVD+R                : Yes
Write DVD+RW               : Yes
Write DVD+R DL             : Yes
Write DVD-RAM              : No
Write BD-R                 : No
Write BD-RE                : No
Buffer Underrun Protection                                                                                                                                                                                                                                                                : Yes
Mount Rainier              : No
Modes                      : Packet, TAO, DAO, SAO, RAW SAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96

Region Protection Control  : RPC II
Region                     : 1
Changes User               : 4
Changes Vendor             : 4

Disc Information (E:\)
-------------------
Type                   : - no disc inserted -


Interface Information
---------------------
Adapter 1
---------
Description           : Primary IDE Channel

Driver
Description           : System32\DRIVERS\atapi.sys
Company               : Microsoft Corporation
Version               : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description           : IDE/ATAPI Port Driver

Attached Devices
Description           : Master: HTS726060M9AT00
Type                  : Disk Drive
DMA                   : On

Adapter 2
---------
Description           : Secondary IDE Channel

Driver
Description           : System32\DRIVERS\atapi.sys
Company               : Microsoft Corporation
Version               : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description           : IDE/ATAPI Port Driver

Attached Devices
Description           : Master: HL-DT-ST RW/DVD GCC-4242N
Type                  : CD-Rom Drive
DMA                   : On
Autorun               : On

Adapter 3
---------
Description           : Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD

Driver
Description           : System32\DRIVERS\usbehci.sys
Company               : Microsoft Corporation
Version               : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description           : EHCI eUSB Miniport Driver

Attached Devices
Description           : BENQ DVD DD DW1620 USB Device
Type                  : CD-Rom Drive
Autorun               : On


Software Information
--------------------
Operating System     : Windows XP Professional (5.01.2600 Service Pack 2)
DirectX              : DirectX 9.0c

Description          : Nero Burning ROM
Version              : 7, 0, 0, 0
Company              : Nero AG
Version Check        : Ok

Description          : NeroVision
Version              : 4,0,0,1
Company              : Nero AG

Description          : Nero ShowTime
Version              : 2, 1, 0, 4
Company              : Nero AG

Description          : Nero Recode 2
Version              : 2, 2, 7, 2
Company              : Nero AG

Description          : Cover Designer
Version              : 2, 4, 0, 51
Company              : Nero AG

Description          : Nero BackItUp Application
Version              : 2, 0, 0, 0
Company              : Nero AG


Hardware Information
--------------------
CPU                  :  Intel  Pentium  M processor 1600 MHz
Bus Speed            :  400 MHz
Motherboard          :  IBM 2373JU9
System               :  IBM 2373JU9
BIOS                 :  IBM 1RETDNWW (3.19 )
Memory               :  1536 MB
Sound                : SoundMAX Digital Audio
Video                : ATI MOBILITY RADEON 9000

Driver Information
------------------
Driver             : Abiosdsk
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : abp480n5
Description        : AdvanSys SCSI Controller Driver
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : ac97intc
Description        : Intel(r) Integrated Controller Hub Audio Driver
Version            : 5.10.3523 built by: WinDDK
Company            : Intel Corporation

Driver             : ACPI
Description        : ACPI Driver for NT
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : ACPIEC
Description        : ACPI Embedded Controller Driver
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : adpu160m
Description        : Adaptec Ultra160 SCSI miniport
Version            : v3.60a (Lab01_N(johnstra).010529-2218)
Company            : Microsoft Corporation

Driver             : aeaudio
Description        : Andrea Audio Noise Cancellation Driver
Version            : 4.0.1.14
Company            : Andrea Electronics Corporation

Driver             : aec
Description        : Microsoft Acoustic Echo Canceller
Version            : 5.1.2601.2078
Company            : Microsoft Corporation

Driver             : AegisP
Description        : IEEE 802.1X Protocol Driver
Version            : 3.2.0.3
Company            : Meetinghouse Data Communications

Driver             : AgereSoftModem
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : agpCPQ
Description        : CompatNT AGP Filter
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Aha154x
Description        : Adaptec AHA-154x series SCSI miniport
Version            : v1.13b (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : aic78u2
Description        : Adaptec Ultra2 SCSI miniport
Version            : v3.60a (Lab01_N.010510-0033)
Company            : Microsoft Corporation

Driver             : aic78xx
Description        : Adaptec Ultra SCSI miniport
Version            : v3.60a (Lab01_N.010510-0033)
Company            : Microsoft Corporation

Driver             : AliIde
Description        : ALi mini IDE Driver
Version            : 1.20
Company            : Acer Laboratories Inc.

Driver             : alim1541
Description        : ALi M1541 NT AGP Filter
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : amdagp
Description        : AMD Win2000 AGP Filter
Version            : 5.00 (xpsp_sp2_rtm.040803-2158)
Company            : Advanced Micro Devices, Inc.

Driver             : amsint
Description        : AMD SCSI/NET Controller
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : ANCSQ
Description        : IBM Rescue and Recovery- ANCSQ
Version            : 1.22
Company            : IBM Corp.

Driver             : asc
Description        : AdvanSys SCSI Controller Driver
Version            : 2.9I-MS (XPClient.010817-1148)
Company            : Advanced System Products, Inc.

Driver             : asc3350p
Description        : AdvanSys SCSI Card Driver
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : asc3550
Description        : AdvanSys Ultra-Wide PCI SCSI Driver
Version            : 3.1E-MS (XPClient.010817-1148)
Company            : Advanced System Products, Inc.

Driver             : AsyncMac
Description        : MS Remote Access serial network driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : atapi
Description        : IDE/ATAPI Port Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Atdisk
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : ati2mtag
Description        : ATI Radeon WindowsNT Miniport Driver
Version            : 6.14.10.6546
Company            : ATI Technologies Inc.

Driver             : Atmarpc
Description        : IP/ATM Arp Client
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : audstub
Description        : AudStub Driver
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : BthEnum
Description        : Bluetooth Bus Extender
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : BthPan
Description        : Bluetooth Personal Area Networking
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : BTHPORT
Description        : Bluetooth Bus Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : BTHUSB
Description        : Bluetooth Miniport Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : BTKRNL
Description        : Bluetooth Protocol Driver for Windows 2000
Version            : 1.4.3.3
Company            : WIDCOMM, Inc.

Driver             : cbidf
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : cbidf2k
Description        : CardBus/PCMCIA IDE Miniport Driver
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : cd20xrnt
Description        : IBM Portable CD-ROM Drive Miniport
Version            : v3.01 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : Cdaudio
Description        : CD-ROM Audio Filter Driver
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : Cdfs
Description        : CD-ROM File System Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Cdrom
Description        : SCSI CD-ROM Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Changer
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : CmBatt
Description        : Control Method Battery Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : CmdIde
Description        : CMD PCI IDE Bus Driver
Version            : 2.0.7 (XPClient.010817-1148)
Company            : CMD Technology, Inc.

Driver             : Compbatt
Description        : Composite Battery Driver
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : Cpqarray
Description        : Compaq Drive Array Controllers SCSI Miniport Driver
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : dac2w2k
Description        : Mylex Disk Array Controller Driver
Version            : 6.00-21 (XPClient.010817-1148)
Company            : Mylex Corporation

Driver             : dac960nt
Description        : Mylex Disk Array Controller Driver
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : DgiVecp
Description        : Windows NT 4.0 IEEE-1284 parallel class driver for ECP, Byte, and Nibble modes
Version            : 1.0.0.29
Company            : DeviceGuys, Inc.

Driver             : Disk
Description        : PnP Disk Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : dmboot
Description        : NT Disk Manager Startup Driver
Version            : 2600.2180.503.0
Company            : Microsoft Corp., Veritas Software

Driver             : dmio
Description        : NT Disk Manager I/O Driver
Version            : 2600.2180.503.0
Company            : Microsoft Corp., Veritas Software

Driver             : dmload
Description        : NT Disk Manager Startup Driver
Version            : 2600.0.503.0
Company            : Microsoft Corp., Veritas Software.

Driver             : DMusic
Description        : Microsoft Kernel DLS Synthesizer
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : dpti2o
Description        : DPT SmartRAID miniport
Version            : 2.09 (Lab01_N.010309-0027)
Company            : Microsoft Corporation

Driver             : drmkaud
Description        : Microsoft Kernel DRM Audio Descrambler Filter
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : drvmcdb
Description        : Device Driver
Version            : 3.21.71a
Company            : Sonic Solutions

Driver             : drvnddm
Description        : Device Driver Manager
Version            : 2.56.38a
Company            : Sonic Solutions

Driver             : E1000
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : E100B
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : EGATHDRV
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Fastfat
Description        : Fast FAT File System Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Fdc
Description        : Floppy Disk Controller Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Flpydisk
Description        : Floppy Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : FltMgr
Description        : Microsoft Filesystem Filter Manager
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Ftdisk
Description        : FT Disk Driver
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : Gpc
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : gv3
Description        : Processor Device Driver
Version            : 5.1.2600.1143 (xpsp2.021108-1929)
Company            : Microsoft Corporation

Driver             : HidUsb
Description        : USB Miniport Driver for Input Devices
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : hpn
Description        : NetRAID-4M Miniport Driver
Version            : 5.1.2467.0 (Lab01_N(johnstra).010423-0023)
Company            : Microsoft Corporation

Driver             : HTTP
Description        : HTTP Protocol Stack
Version            : 5.1.2600.2525 (xpsp_sp2_gdr.040919-1056)
Company            : Microsoft Corporation

Driver             : i2omgmt
Description        : I2O Utility Filter
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : i2omp
Description        : I2O Miniport Driver
Version            : 1.0.0.6 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : i8042prt
Description        : i8042 Port Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : ibmfilter
Description        : IBM FFE and RRU filter driver
Version            : 3.6 built by: WinDDK
Company            : IBM

Driver             : IBMPMDRV
Description        : ThinkPad Power Management Driver
Version            : 1.32
Company            : Lenovo.

Driver             : Imapi
Description        : IMAPI Kernel Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : InCDFs
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : InCDPass
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : InCDRm
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : ini910u
Description        : INITIO ini910u SCSI miniport
Version            : 2.17 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : IntelIde
Description        : Intel PCI IDE Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : intelppm
Description        : Processor Device Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : ip6fw
Description        : IPv6 Windows Firewall Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : IpFilterDriver
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : IpInIp
Description        : IP in IP Encapsulation Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : IpNat
Description        : IP Network Address Translator
Version            : 5.1.2600.2524 (xpsp_sp2_gdr.040919-1056)
Company            : Microsoft Corporation

Driver             : IPSec
Description        : IPSec Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : irda
Description        : IRDA Protocol Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : IRENUM
Description        : Infra-Red Bus Enumerator
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : isapnp
Description        : PNP ISA Bus Driver
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : kbdhid
Description        : HID Mouse Filter Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : kmixer
Description        : Kernel Mode Audio Mixer
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : lbrtfdc
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : LHidUsbK
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : LMouKE
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : ltmodem5
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Modem
Description        : Modem Device Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : mouhid
Description        : HID Mouse Filter Driver
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : mraid35x
Description        : MegaRAID RAID Controller Driver for Windows Whistler 32
Version            : 6.19 (XPClient.010817-1148)
Company            : American Megatrends Inc.

Driver             : MRxDAV
Description        : Windows NT WebDav Minirdr
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : MSIRCOMM
Description        : Microsoft Infra-Red Communications Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : MSKSSRV
Description        : MS KS Server
Version            : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : MSPCLOCK
Description        : MS Proxy Clock
Version            : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : MSPQM
Description        : MS Proxy Quality Manager
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : mssmbios
Description        : System Management BIOS Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : NaiAvFilter1
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : NAL
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : NdisTapi
Description        : NDIS 3.0 connection wrapper driver
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : Ndisuio
Description        : NDIS User mode I/O Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : NdisWan
Description        : MS PPP Framing Driver (Strong Encryption)
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Npfs
Description        : NPFS Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : NSCIRDA
Description        : NSC Fast Infrared Driver.
Version            : 5,02,00,011 (xpsp_sp2_rtm.040803-2158)
Company            : National Semiconductor Corporation

Driver             : Ntfs
Description        : NT File System Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : NwlnkFlt
Description        : NWLINK2 Traffic Filter Driver
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : NwlnkFwd
Description        : NWLINK2 Forwarder Driver
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : P3
Description        : Processor Device Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Parport
Description        : Parallel Port Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : PartMgr
Description        : Partition Manager
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : ParVdm
Description        : VDM Parallel Driver
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : PCI
Description        : NT Plug and Play PCI Enumerator
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : PCIDump
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : PCIIde
Description        : Generic PCI IDE Bus Driver
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : Pcmcia
Description        : PCMCIA Bus Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : PDCOMP
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : PDFRAME
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : PDRELI
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : PDRFRAME
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : perc2
Description        : PERC 2 Miniport Driver
Version            : 5.1.2467.0 (Lab01_N(johnstra).010423-0023)
Company            : Microsoft Corporation

Driver             : perc2hib
Description        : PERC 2 Hibernate Driver
Version            : 5.1.2467.0 (Lab01_N(johnstra).010423-0023)
Company            : Microsoft Corporation

Driver             : PMEM
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : PptpMiniport
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : psadd
Description        : SMI Driver
Version            : 5.2.3670.1
Company            : Lenovo

Driver             : PSched
Description        : MS QoS Packet Scheduler
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Ptilink
Description        : Parallel Technologies DirectParallel IO Library
Version            : 1.10 (XPClient.010817-1148)
Company            : Parallel Technologies, Inc.

Driver             : PxHelp20
Description        : Px Engine Device Driver for Windows 2000/XP
Version            : 2.03.18a
Company            : Sonic Solutions

Driver             : ql1080
Description        : Miniport Driver for QLogic ISP PCI Adapters
Version            : 3.04
Company            : QLogic Corporation

Driver             : Ql10wnt
Description        : Miniport Driver for QLogic ISP PCI Adapters
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : ql12160
Description        : Miniport Driver for QLogic ISP PCI Adapters
Version            : 7.13.02 (W64)
Company            : QLogic Corporation

Driver             : ql1240
Description        : QLogic ISP PCI Adapters
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : ql1280
Description        : Miniport Driver for QLogic ISP PCI Adapters
Version            : 7.13.01 (W2K)
Company            : QLogic Corporation

Driver             : Rasirda
Description        : IrDA WAN Miniport Driver
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : Rasl2tp
Description        : RAS L2TP mini-port/call-manager driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : RasPppoe
Description        : RAS PPPoE mini-port/call-manager driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Raspti
Description        : PTI DirectParallel(R) mini-port/call-manager driver
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : Rdbss
Description        : Redirected Drive Buffering SubSystem Driver
Version            : 5.1.2600.2541 (xpsp_sp2_gdr.040919-1056)
Company            : Microsoft Corporation

Driver             : RDPCDD
Description        : RDP Miniport
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : rdpdr
Description        : Microsoft RDP Device redirector
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : RDPWD
Description        : RDP Terminal Stack Driver (US/Canada Only, Not for Export)
Version            : 5.1.2600.2695 (xpsp_sp2_gdr.050609-1528)
Company            : Microsoft Corporation

Driver             : redbook
Description        : Redbook Audio Filter Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : RFCOMM
Description        : Bluetooth RFCOMM Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : s24trans
Description        : Intel(R) WLAN Packet Driver
Version            : 7, 1, 4, 0
Company            : Intel Corporation

Driver             : S3SSavage
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Secdrv
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Ser2pl
Description        : USB-to-Serial Cable Driver
Version            : 2.0.0.8
Company            : Prolific Technology Inc.

Driver             : serenum
Description        : Serial Port Enumerator
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Serial
Description        : Serial Device Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Sfloppy
Description        : SCSI Floppy Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : ShockMgr
Description        : ShockMgr Device Driver
Version            : 1.33
Company            : Lenovo.

Driver             : Shockprf
Description        : Shockproof Disk Driver
Version            : 1.34
Company            : Lenovo.

Driver             : Simbad
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : sisagp
Description        : SiS NT AGP Filter
Version            : 5.12.01.2010 (xpsp_sp2_rtm.040803-2158)
Company            : Silicon Integrated Systems Corporation

Driver             : Smapint
Description        : SMAPI I/O
Version            : 4.00
Company            : Microsoft Corporation

Driver             : smwdm
Description        : SoundMAX Integrated Digital Audio 
Version            : 5.12.01.5410
Company            : Analog Devices, Inc.

Driver             : SONYPVU1
Description        : Sony USB Lower Filter driver
Version            : 1.3.0526.0 (XPClient.010817-1148)
Company            : Sony Corporation

Driver             : Sparrow
Description        : Adaptec AIC-6x60 series SCSI miniport
Version            : v2.0a (ReleaseBinaries.001205-1804)
Company            : Adaptec, Inc.

Driver             : splitter
Description        : Microsoft Kernel Audio Splitter
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : sr
Description        : System Restore Filesystem Filter Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Srv
Description        : Server driver
Version            : 5.1.2600.2673 (xpsp_sp2_gdr.050509-1531)
Company            : Microsoft Corporation

Driver             : sscdbhk5
Description        : Shared Driver Component
Version            : 1.10.81a
Company            : Sonic Solutions

Driver             : SSI
Description        : SpySweeper SSI Driver
Version            : 1.02
Company            : Webroot Software (www.webroot.com)

Driver             : ssrtln
Description        : Shared Driver Component
Version            : 1.10.81a
Company            : Sonic Solutions

Driver             : swenum
Description        : Plug and Play Software Device Enumerator
Version            : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : swmidi
Description        : Microsoft GS Wavetable Synthesizer
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : symc810
Description        : Symbios Logic Inc. SCSI Miniport Driver
Version            : 5.1.2409.1 (ReleaseBinaries.001205-1804)
Company            : Symbios Logic Inc.

Driver             : symc8xx
Description        : Symbios 8XX SCSI Miniport Driver
Version            : 5.1.2409.1 (ReleaseBinaries.001205-1804)
Company            : LSI Logic

Driver             : sym_hi
Description        : Symbios Hi-Perf SCSI Miniport Driver
Version            : 5.1.2462.0 (Lab01_N.010309-0027)
Company            : LSI Logic

Driver             : sym_u3
Description        : Symbios Ultra3 SCSI Miniport Driver
Version            : 5.1.2462.0 (Lab01_N.010309-0027)
Company            : LSI Logic

Driver             : SynTP
Description        : Synaptics Touchpad Driver
Version            : 7.5.17.18 15Sep05
Company            : Synaptics, Inc.

Driver             : sysaudio
Description        : System Audio WDM Filter
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Tcpip
Description        : TCP/IP Protocol Driver
Version            : 5.1.2600.2685 (xpsp.050525-1029)
Company            : Microsoft Corporation

Driver             : TDPIPE
Description        : Named Pipe Transport Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : TDSMAPI
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : TDTCP
Description        : TCP Transport Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : TermDD
Description        : Terminal Server Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : tfsnboio
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : tfsncofs
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : tfsndrct
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : tfsndres
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : tfsnifs
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : tfsnopio
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : tfsnpool
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : tfsnudf
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : tfsnudfa
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : TosIde
Description        : Toshiba PCI IDE Controller
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : TPHKDRV
Description        : ThinkPad Hotkey Driver
Version            : 3.00
Company            : IBM Corporation

Driver             : TPPWR
Description        : IBM ThinkPad Power Management Device Driver
Version            : 1, 0, 0, 0
Company            : IBM Corp.

Driver             : TSMAPIP
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : TwoTrack
Description        : IBM PS/2 TrackPoint Mouse Filter Driver
Version            : 6.03 (XPClient.010817-1148)
Company            : IBM Corporation

Driver             : Udfs
Description        : UDF File System Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : ultra
Description        : Promise Ultra66 Miniport Driver
Version            :  1.43 (Build 0603)
Company            : Promise Technology, Inc.

Driver             : Update
Description        : Update Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : usbccgp
Description        : USB Common Class Generic Parent Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : usbehci
Description        : EHCI eUSB Miniport Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : usbhub
Description        : Default Hub Driver for USB
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : usbprint
Description        : USB Printer driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : usbscan
Description        : USB Scanner Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : USBSTOR
Description        : USB Mass Storage Class Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : usbuhci
Description        : UHCI USB Miniport Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : VgaSave
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : viaagp
Description        : VIA NT AGP Filter
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : ViaIde
Description        : Generic PCI IDE Bus Driver
Version            : 1.00.01.01
Company            : Microsoft Corporation

Driver             : VolSnap
Description        : Volume Shadow Copy Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : w70n51
Description        : Intel® PRO/Wireless LAN Driver
Version            : 1.2.4.35
Company            : Intel® Corporation

Driver             : Wanarp
Description        : MS Remote Access and Routing ARP Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : WDICA
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : wdmaud
Description        : MMSYSTEM Wave/Midi API mapper
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : msvcrt.dll
Version            : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver             : msvcirt.dll
Version            : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver             : mfc42.dll
Version            : 6.02.4131.0

Driver             : msvcp60.dll
Version            : 6.02.3104.0

Driver             : msvcr70.dll
Version            : 7.00.9466.0

Driver             : ole32.dll
Version            : 5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)

Driver             : olepro32.dll
Version            : 5.1.2600.2180

Driver             : oledlg.dll
Version            : 1.0 (XPClient.010817-1148)

Driver             : advapi32.dll
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver             : comctl32.dll
Version            : 5.82 (xpsp_sp2_rtm.040803-2158)

Driver             : setupapi.dll
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver             : Aac.dll
Version            : 2, 5, 9, 994

Driver             : aacenc32.dll
Version            : 4, 2, 0, 27e

Driver             : Aiff.dll
Version            : 2, 0, 1, 0

Driver             : DefConvertor.dll
Version            : 2, 0, 2, 0

Driver             : lame_enc.dll
Version            : 3, 93, 1, 0

Driver             : mp3PP.dll
Version            : 1, 0, 0, 10

Driver             : mp3PRO.dll
Version            : 2, 0, 4, 8

Driver             : mp3PRO_dmo.dll
Version            : 2, 0, 0, 16

Driver             : mp3PRO_hlp.dll
Version            : 2, 0, 0, 16

Driver             : msa.dll
Version            : 2, 0, 9, 36

Driver             : ogg.dll
Version            : 1, 0, 0, 7

Driver             : wav.dll
Version            : 2, 0, 2, 0

Driver             : aacplus.dll
Version            : 4, 2, 0, 27e

Driver             : atl71.dll
Version            : 7.10.3077.0

Driver             : MSVCP60.DLL
Version            : 6.00.8972.0

Driver             : msvcp71.dll
Version            : 7.10.3077.0

Driver             : msvcr71.dll
Version            : 7.10.3052.4

Driver             : NDParser.ax
Version            : 4, 2, 0, 27e

Driver             : ndvddisc.dll
Version            : 4, 2, 0, 27e

Driver             : NeAMR.dll
Version            : 4, 2, 0, 27e

Driver             : NeAudCD.ax
Version            : 4, 2, 0, 27e

Driver             : NeAudio.ax
Version            : 4, 2, 0, 27e

Driver             : NeAudioConv.ax
Version            : 4, 2, 0, 27e

Driver             : NeCapture.ax
Version            : 4, 2, 0, 27e

Driver             : NeDVD.ax
Version            : 4, 2, 0, 27e

Driver             : NeDVSplitter.ax
Version            : 4, 2, 0, 27e

Driver             : NeFileSourceAsync.ax
Version            : 4, 2, 0, 27e

Driver             : NeFileSrc.ax
Version            : 4, 2, 0, 27e

Driver             : NeFSource.ax
Version            : 4, 2, 0, 27e

Driver             : NeNDAud.ax
Version            : 4, 2, 0, 27e

Driver             : NeNDGui.dll
Version            : 4, 2, 0, 27e

Driver             : NeNDMux.ax
Version            : 4, 2, 0, 27e

Driver             : NeNDVid.ax
Version            : 4, 2, 0, 27e

Driver             : NePhotoSource.ax
Version            : 4, 2, 0, 27e

Driver             : NePSMuxer.ax
Version            : 4, 2, 0, 27e

Driver             : NeQTDec.ax
Version            : 4, 2, 0, 27e

Driver             : NeRender.ax
Version            : 4, 2, 0, 27e

Driver             : NeResize.ax
Version            : 4, 2, 0, 27e

Driver             : neroadb.dll
Version            : 4, 2, 0, 27e

Driver             : neroapl.dll
Version            : 4, 2, 0, 27e

Driver             : NeroFormatConv.ax
Version            : 4, 2, 0, 27e

Driver             : NeroVideoProc.ax
Version            : 4, 2, 0, 27e

Driver             : NeSceneDetector.ax
Version            : 4, 2, 0, 27e

Driver             : NeSplitter.ax
Version            : 4, 2, 0, 27e

Driver             : NeVCD.ax
Version            : 4, 2, 0, 27e

Driver             : NeVCR.ax
Version            : 4, 2, 0, 27e

Driver             : NeVideo.ax
Version            : 4, 2, 0, 27e

Driver             : NeVideoAnalyzer.ax
Version            : 4, 2, 0, 27e

Driver             : AdvrCntr2.dll
Version            : 2,0,0, 3019

Driver             : atl71.dll
Version            : 7.10.3077.0

Driver             : BCGCBPRO730u.dll
Version            : 7, 30, 0, 0

Driver             : BCGPOleAcc.dll
Version            : 1, 0, 0, 1

Driver             : CaptureAPI.dll
Version            : 1, 0, 0, 0

Driver             : DriveLocker.dll
Version            : 1, 0, 0, 17

Driver             : em2v.dll
Version            : 4, 2, 0, 27e

Driver             : GCCapture.ax
Version            : 4,0,0,1

Driver             : GCCore.dll
Version            : 4,0,0,1

Driver             : GCHW.dll
Version            : 3,9,0,10

Driver             : log4cxx.dll
Version            : n/a

Driver             : MediaLibraryNSE.dll
Version            : 1, 0, 0, 0

Driver             : MFC71.dll
Version            : 7.10.3077.0

Driver             : mfc71u.dll
Version            : 7.10.3077.0

Driver             : MPVInterface.dll
Version            : 2.0.0.0

Driver             : msvcp71.dll
Version            : 7.10.3077.0

Driver             : msvcr71.dll
Version            : 7.10.3052.4

Driver             : MultiChannel.dll
Version            : 4, 2, 0, 27e

Driver             : NeAcEnc.dll
Version            : 4, 2, 0, 27e

Driver             : NeEm2a.dll
Version            : 4, 2, 0, 27e

Driver             : NeroCBUI.dll
Version            : 1, 6, 0, 1

Driver             : NeroDigitalExt.dll
Version            : 2, 0, 0, 7

Driver             : NeroFileDialog.dll
Version            : 1, 0, 0, 0

Driver             : NEROINST.DB
Version            : n/a

Driver             : NeroIPP.dll
Version            : 4, 2, 0, 27e

Driver             : NeroMediaCon.dll
Version            : 4, 2, 0, 27e

Driver             : NeroScoutOptions.exe
Version            : 1, 0, 0, 0

Driver             : NeroSearch.dll
Version            : 1, 0, 0, 0

Driver             : NeVcr.dll
Version            : 4, 2, 0, 27e

Driver             : NMBgMonitor.exe
Version            : 1, 0, 0, 0

Driver             : NMCoFoundation.dll
Version            : 1, 0, 0, 0

Driver             : NMDataServices.dll
Version            : 1, 0, 0, 0

Driver             : NMDvdContentHandler.dll
Version            : 1, 0, 0, 0

Driver             : NMFileContentHandler.dll
Version            : 1, 0, 0, 0

Driver             : NMFirstStart.exe
Version            : 1, 0, 0, 0

Driver             : NMIndexStoreSvr.exe
Version            : 1, 0, 0, 0

Driver             : NMIndexStoreSvrPS.dll
Version            : 1, 0, 0, 0

Driver             : NMLogCxx.dll
Version            : 1, 0, 0, 0

Driver             : NMPlaybackComponent.dll
Version            : 1, 0, 0, 0

Driver             : NMPluginBase.dll
Version            : 1, 0, 0, 0

Driver             : NMSearch.dll
Version            : 1, 0, 0, 0

Driver             : NMSearchPluginFileSystem.dll
Version            : 1, 0, 0, 0

Driver             : NMSearchPluginMediaLibrary.dll
Version            : 1, 0, 0, 0

Driver             : NMSlideShow.dll
Version            : 1, 0, 0, 0

Driver             : NMSQLDB.dll
Version            : 1, 0, 0, 0

Driver             : NMSSContentHandler.dll
Version            : 1, 0, 0, 0

Driver             : NMSSEffects.dll
Version            : 1, 0, 0, 0

Driver             : NMSVCDContentHandler.dll
Version            : 1, 0, 0, 0

Driver             : NMThumbnailIconsGen.dll
Version            : 1, 0, 0, 0

Driver             : NMTvWizard.exe
Version            : 1, 0, 0, 0

Driver             : NMVDS.dll
Version            : 1, 0, 0, 0

Driver             : ROLLBACK.DB
Version            : n/a

Driver             : ShellManager.dll
Version            : 0.9.0.9

Driver             : nps.dll
Version            : 1,0,0,2

Driver             : SetupX.exe
Version            : 1,0,0,2

Driver             : 1033.mst
Version            : n/a

Driver             : MSMCERCPlugin.dll
Version            : 1, 0, 0, 0

Driver             : msvcp71.dll
Version            : 7.10.3077.0

Driver             : msvcr71.dll
Version            : 7.10.3052.4

Driver             : NeroAti.dll
Version            : 1, 0, 0, 0

Driver             : NeroAti.dl_
Version            : 1, 0, 0, 0

Driver             : NeroRcPluginAti.dll
Version            : 1, 0, 0, 0

Driver             : NeroRcPluginHauppauge.dll
Version            : 1, 0, 0, 0

Driver             : NeroRemoteCtrlHandler.exe
Version            : 1, 0, 0, 0

Driver             : NeroRemoteCtrlInterfaces.dll
Version            : 1, 0, 0, 0

Lower Filters
-------------
Driver             : PxHelp20
Description        : Px Engine Device Driver for Windows 2000/XP
Version            : 2.03.18a
Company            : Sonic Solutions

Driver             : drvmcdb
Description        : Device Driver
Version            : 3.21.71a
Company            : Sonic Solutions

Driver             : sscdbhk5
Description        : Shared Driver Component
Version            : 1.10.81a
Company            : Sonic Solutions

Upper Filters
-------------
Video Codecs
------------
Cinepak Codec by Radius                      : 1.10.0.11
Intel 4|2|0 Video V2.50                      : 5.1.2600.2180
Intel Indeo(R) Video R3.2
Intel Indeo(R) Video R3.2
Intel IYUV codec                             : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft RLE                                : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft Video 1                            : 5.1.2600.0 (xpclient.010817-1148)
Microsoft YUV                                : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft YUV                                : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Toshiba YUV Codec                            : 5.1.2600.0 (XPClient.010817-1148)
Microsoft YUV                                : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft H.263 Video Codec                  : 5.1.2600.2180
Microsoft H.261 Video Codec                  : 5.1.2600.2180
Intel Indeo® Video 4.5                       : 4.51.16.03
Indeo® video 5.10                            : R.5.10.15.2.55
Microsoft MPEG-4 Video Codec V1              : 4.1.00.3917
Microsoft MPEG-4 Video Codec V2              : 4.1.00.3917
Microsoft Windows Media Video 9              : 9.0.1.0369
DivX® 5.2.1 Codec                            : 5.2.1.1338

Audio Codecs
------------
Microsoft IMA ADPCM CODEC                    : 4.00.0.0
Microsoft ADPCM CODEC                        : 4.00.0.0
Microsoft CCITT G.711 A-Law and u-Law CODEC  : 4.00.0.0
Microsoft GSM 6.10 Audio CODEC               : 4.00.0.0
DSP Group TrueSpeech(TM) Software CODEC      : 1.00.0.0
Microsoft G.723.1 CODEC                      : 1.02.0.1
Windows Media Audio                          : 4.02.0.0
Sipro Lab Telecom ACELP.net audio codec      : 3.02.0.0
Fraunhofer IIS MPEG Layer-3 Codec (advanced)                                                                                                                                                                                                                                                                : 1.09.1.49
Indeo® audio software                        : 2.05.0.53
Sony ATRAC3 CODEC                            : 0.98.0.0
Microsoft PCM Converter                      : 5.00.0.0


ASPI Information
----------------
System ASPI      :  ASPI is not installed

Nero ASPI        :  ASPI is installed and working properly

wnaspi32.dll     :  2.0.1.74 164112 bytes November 02, 2004

Installed OS Patches
--------------------
(Q810090) USB Update                                                                                                                                :  Yes
(Q329112) Multi-Border DVD with More Than 4 GB of Data Not Readable Past First Border                                                               :  Yes
(Q812415) Problems with Multiple ATA devices                                                                                                        :  No
(Q322359) Intelide.sys Is Not Used on Computers with ICH4 or ICH5                                                                                   :  No
(Q320174) IMAPI Update - CDs recorded have missing files or errors                                                                                  :  Yes
(Q311542) Devices May not power up properly when resuming from standby                                                                              :  Yes
(Q327086) Data Added to Removable Media During Hibernation May Be Lost When You Resume Windows XP                                                   :  Yes
(Q308374) Ricoh 1394 Controller May Not Work with Windows XP                                                                                        :  No
(Q314634) Windows XP Does Not Detect Your New USB Device                                                                                            :  Yes
(Q822603) USB 1.1 and USB 2.0 update                                                                                                                :  No
(Q323507) Your IEEE 1394 or USB CD-ROM or DVD-ROM Drive May Not Be Recognized in Windows XP                                                         :  No
(Q815834) 'Code 28' Error Message and a Yellow Exclamation Mark Next to a USB Device in Device Manager After Your Computer Resumes from Hibernation                                                                                                                                                                                                                                                                :  No
(Q316575) Problems When You Swap a CD-ROM During Hibernation in Windows XP                                                                          :  No
(Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error                                                                                :  No
(Q323322) Cannot Use Sony VAIO PCG-C1MRX Internal Camera with Windows Messenger After You Apply Q316397                                             :  No
(Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error                                                                                :  No


Thanks for InfoTool output. :slight_smile:

Sounds like we are dealing with drive failure or software conflict.

To start with you can try to shut down Windoze IMAPI CD-Burning COM Service.

  • Choose Start > Settings > Control Panel, and then double-click Administrative Tools.
  • Double-click Services.
  • Right-click IMAPI CD-Burning COM Service and choose Properties.
  • Choose Disabled from the Startup Type menu.
  • Click stop, and then click OK.
  • Reboot compu and check this service really is shut down.

pinto2 - I followed your suggestions, and got a strange result. I disabled the startup type menu (which was previously on “manual”). “Stop” was already clicked.

(I used 3 dvd movies: dvd1, dvd2, and dvd3)
I restarted my computer with the BenQ plugged in and on. I put in dvd1, and it loaded up just fine. I thought it was fixed, but then when I removed dvd1 and put in dvd2, it crashed.

The computer restarted, and I re-inserted dvd2 - it loaded just fine. Then I ejected dvd2 and put in dvd3 --> crash.

Just for good measure, I insterted dvd3 again after reboot - and it loaded just fine. I then ejected the disc, closed the tray, turned the BenQ off, then turned it back on and put in dvd1, and it crashed.

So after reboot, the BenQ would always accept the first dvd inserted, but then reject any subsequent dvd. The order of the dvd’s doesn’t really mean anything - I just wanted to make sure that it wasn’t any particular dvd that was faulty. Also (if it makes any difference), I have all autoplay functions disabled.

So I guess its 50% fixed??

Update your USB drivers?

Any proggies like AnyDVD or DVD43 installed?

How about WinDVD, powerDVD or other DVD programs which might be accessing the drive when you insert a DVD?

debro,

The only other dvd programs that I have on my computer are the ones that came standard with my thinkpad. I believe its just WinDVD. But I thought problems with programs trying to access the DVD during startup would be remedied by shutting off all autoplay functions?

I also just went into the preference setups of both real player and winDVD and made sure that any sort of autoplay functions were turned off. I also updated all my USB drivers – But still I’m having the crashing problem.

Try uninstalling windvd …

Jump into your start+Run -> “MSCONFIG.exe”

In the startup tab, disable everything you don’t recognise.
Disable nerocheck.
Please check if there are any special keyboard or touchpad drivers that are required. (Ignore anything that starts from an “IBM” folder).
Also be aware that often an intel graphics accelerator is used for laptops, so intel stuff may be required. don’t worry too much, you can boot into safe mode & turn it all back on again

Restart the PC.

Does the problem still occur?

If not, jump back into msconfig->startup.
Manually find each startup item & run it. Check if the problem returns.

Eyc908,
You might try rolling back your IDE driver in device manager if you are using other than MS IDE driver (such as nVidia nf4). BenQ drives do not always work correctly with other than MS driver. (never mind-- I see you are using MS driver) Sorry :doh:

You might try rolling back your IDE driver in device manager if you are using other than MS IDE driver (such as nVidia nf4).
Note, the drive is not connected on IDE bus. It’s probably in a USB2 enclosure.

eyc908, your drive is right now running on “internal” firmware (B7W9). Have you tried to flash it with latest external firmware.
You’ll have to use Quikee’s BQFlasher to flash and this might void your warranty (if any).
Not saying this will cure your problem, but might be a indicator for drive failure.

And please tell us more about this drives history and its enclosure. :wink:

Pinto2,

I just bought the drive about 2 months ago from Staples. It was labeled as a “X-Treme 16x DVD±R/±RW/cdrw External USB 2.0.” When I opened it up, the tray was labeled as a BenQ.

At first, when I plugged the BenQ in, it would crash with any and all DVD’s that I placed in the tray. I read a couple threads here, flashed the BenQ firmware, and had absolutely no problems whatsoever.

I then went on vacation to CA for 2 weeks. When I came back, it was crashing again. I have no idea why.

If you think that flashing the external firmware will make a difference, I will do it, notwithstanding the loss of warranty.

Also, I haven’t yet experimented with the startup items as Debro had suggested, because 1) it seems daunting, and 2) I’ve realized that the BenQ is just finicky - not necessarily working upon startup (sometimes it works, and sometimes it doesn’t - there doesn’t seem to be any pattern. A single DVD might not work the first 2 times, but then work on the 3rd time.)

Deinstall your Sonic software and check that the entries in the ‘Lower Filters’ section of nero infotool are gone.