My name is John M. XXXXXXXXXX. I purchased a Hanns-G HU196 monitor from Office Depot on the 30th of August 2006, qualifying me for a $100.00 rebate. I mailed all the required proof of purchase items and the rebate form on the 29th of September via certified mail, and that certified mail was received in El Paso at 11:18 am on October 3rd 2006, (The postmark on September 29th ensured I had met that deadline for submission.)
After waiting some time I contacted RebatesHQ via phone to inquire about my rebate, and was told that it was not received. (This is a lie as I have proof given me by the United States Postal Service that it was in fact received on the 3rd of October at 11:18 am. That proof is attached along with all of my other proof to this e-mail.) I was asked to FAX the information, which I did at a cost of $1.00 pert page. 5 pages in total.
I contacted RebatesHQ a couple weeks later to be sure they had received my fax and that my rebate was being processed. They AGAIN, claimed that my submission had not been received! The customer service representitive at that time, voided the original submission, and entered a new customer service generated submission that I was assured would be processed. That was MONTHS ago.
Now, here I am being told I have yet another hoop to jump through. I apologise for the fact that I cannot use kinder language as I am sure the person reading this was in no way involved before this, but I am at the end of my rope. This is some truly unsavory business practice here, and this is the last straw. If no-one is going to work with me to get the rebate to me that I have been waiting on for 1/2 a year now, I will be talking wuith the Federal Trade Comission, my credit card issuer, Office Max management, and anyone else whom I think can help me to persure legal action.
Please, let the games stop here and just do what is right. I am a disabled adult with very little money at my disposal, but all the time in the world. I will persue this matter to the bitter end.
Attached are all the documents up until this point. I have saved copies of EVERYTHING. I sincerely hope that this is the last action I need to take to get the rebate I have been entitled to all along. I am trying my best to provide everything you could possibly need to expidite that. Please feel free to contact me if there is anything else I can provide you, or if you need the attached proof in a file format other than jpg.
John M. XXXXXXXXXX
12791 XXXXXXX Rd #2
XXXXXXXXX, NY XXXXX-9743
[B]We'll see what actualy happens