I was following your older posts about fixing DVD problems and tried everything until i come to delete the IDE ATA/ATAPI controllers.
I am using a Sony Vaio laptop VPCSB38GG model and as Device Manager shows the DVD drive is "IDE\CdRomMATSHITA_DVD-RAM_UJ8A2AS________________1.20____" as Hardware ID shows in Properties-Details.
the problem is that all the DVD/CD that i tried to open with my drive just won't open without any error message or anything else just don't open even tried to right click the drive and open in another window will blank as if its open and self close.
P.S i can hear the sound of the CD spinning in the drive and can right click eject the CD.
i tried to update the driver but keep on saying that i am using the latest version, tried to disable/enable the device, uninstall the driver nothing worked.
i tried to delete the upper and lower filters but i only had the upperfilter and the lower was missing.
i run the sfc /scannow and chkdsk but nothing happend.
i uninstalled itunes and run windows updated Microsoft Filter Pack 2.0 (KB2881026) 32-Bit Edition
Installation date: â€Ž14/â€Ž06/â€Ž2015 12:46 AM
Installation status: Successful
Update type: Important
Microsoft has released an update for Microsoft Filter Pack 2.0 32-Bit Edition. This update provides the latest fixes to Microsoft Filter Pack 2.0 32-Bit Edition. Additionally, this update contains stability and performance improvements.
i don't know if that has any relation to upper and lower filters.
in IDE ATA/ATAPI controllers i have only one IDE controller "Intel(R) Mobile Express Chipset SATA AHCI Controller" and in an older post you suggest to uninstall the secondary IDE channel.
if i connect an external USB DVD drive it read the content of the dvd but can not burn on new CD/DVD.
Please check attached files for more info.