Suggestions to BenQ and/or Philips Engineers

BenQ and Philips users that are reading our forums can contribute to the development of the drives by posting suggestions for the engineers in this forum thread. The engineers might read it and do their best to make sure your wishes will be made reality in their drives.

just keep it up

You guys are doing fantastic so far, keep the momentum.

Don't play the "political" game as some other makers do. Keep the format wars out of your decisions and designs and listen too and pay attention to what the customer wants (within reason of course). If you make one customer happy that may gain you 10 sales. If you dissapoint one customer, that can lose you 100 sales.

Single format drives play favorites. Dual format drives don't!

Tools and utilities build enthusiasum, keep them coming.

I own or have owned numerous drives but I do most of my burning with my BenQ!

@Philips

Make your products available in South Korea, too! (Perhaps not a good message for Philips engineers, but for marketing department at BenQ?)

I guess the engineers will hear us, they're working very hard on the firmware/special tools side.

Really hope they can work on the lead out timing if possible, it's way too long.

Add DVD-RAM to your DVD burners.

So far BenQ is doing great IMO.
Hope they can improve more on new writing strategies that will enable us to overspeed even more media and have even better quality burns..

Ok, so I'm just greedy..LOL~

Add support for reading (full) Lead-In en Lead-Out (already supported).
Add support for writing weak sectors sothat it will be the first 3-sheep burner.
Add higher reading speeds for all media.
Add 52x CD-R and 32x CD-RW support.
Add 16Mb buffer.
Add SATA support.
Add DVD-R DL writing.
Add Mount Rainier support.
Add reading C2 Errors support.
Make it standard region free.

It would be great if you can make an integrated BenQTools, as in Plextor's Plextools, but better!

add more fuction on BenQ QVideo.

-can set 6hr record mode.
-add schedule record.
-support dvd-r/rw

i think benq will not add this .. because may pay royalty fee ??

hope that free upgrade:

- DVD+RW = 8x , DVD-RW = 6x
- DVD+R DL possible 6x , 8x ??

That will make BenQ products better but could make Philips standalone DVD recorders even more irrelevant and redundant.

And let it run on Lite-On, LG, Samsung, Plextor, NEC, Pioneer instead of making it proprietary.

Pay as much attention to the -R recording quality as you do for +R...
Your +R quality seems to be AMAZING, but your -R quality seems "good"

Work harder on RITEK media strategies, they are VERY, VERY popular!

Make it possible to read DVD recordable media @ 16x, like the NEC 3500. Heh.... quality scan @ 16x would also be interesting :P

Here are my suggestions:

1. For those of us w/o desktops, how about an external version that is similar to the internal models (follow Plextor's footsteps here)

2. Support overburning of DVD+/-R(W) media

3. Support 8mb buffer (16mb seems a little too much at the moment since others)

4. Definetly improve -R media. At least to the qlt of +R if possible

5. Always keep improving on the latest technology and bring it out before your competitors.

I believe an external version is already available. The USB 2.0 external model of DW1620 is EW162I, which can be found at http://www.backoffice.be/shop/hotite...ga=EC0&pkgb=FC.


Just out of curiosity, which drive supports DVD overburning? I thought overburning was only possible with CD blanks.


Yeah I agree with this too. But in fact the quality of -R/W is already quite good, especially with the new firmware B7P9, which supports 4x DL as well.

I don't own the 16X BenQ drive, (but I have HP300e, paid $300 back then, which is a rebadged BenQ). Anyway, I itch to get one soon, maybe the 1620Pro.

Something like the Plextor Plextool's SecuRec would be nice.

I bought my BenQ because of the "autofocus" head that is known for surviving UPS shipping and the Phillips reputation for working well with onboard drive controllers.

I kept my BenQ because I finally tried it with +R. When and if it burns a DVD to completion, it has done a great job. Yeah, the BenQ screws up like everything else, but the real reason I kept my BenQ: It admits when it has not successfully made a good +R so that I can retry. There are no dissappointments later when I'm trying to retrieve a backup file. This is an industry first!!! Wow!!!

I am also impressed that it can read a scratched DVD-ROM or +R disc.

But:
I need for the BenQ to have success reading from a variety of DVD-R discs.

I need for the BenQ to be able to recover from "controller reset" or the frequently reported error of "slows down to 4x" "intermittent" and playing with the bitsetting or restarting the computer stops the bad mood. I have 2 BenQ that do this. Fix it.

I need for the BenQ Qscan utility to inform me if the drive has no write strategy for a given -R disc. In fact, I need Qscan to contain data on successful DVD-R types and tell me if I don't have one of them. That way, I can return the incompatible disc to the store unused and undamaged for a full refund. In fact, some little printed report from Qscan that I can take to customer service would be a nice benefit.
Wow!!! That would be an industry first too!!!

Obviously, you guys have made a fantastic product. We need to combat the needless RMA (returns) issues caused by media.

Please tell me of the diet possibilities for my new pet so that I don't feed it garbage and have the urge to mail it back to you.

There are 481 motherboards for my processor. 221 will foul DVD writing in some way, but only 37 have no recourse. But, there are not so many varieties of chipset.
For instance: Via running in soft mode may be set to UDMA=OFF in the BIOS (Windows=Multi-Word DMA) so that the BenQ may work.
Or an IDE card may be installed.
Via running in hard mode (in which case there will be no UDMA options in the BIOS) after a several hour up-time may or may not scan the ports and may or may not cause the BenQ "controller reset error" and coasters until computer power is cycled. Is there a more appropriate fix than restarting-before-writing?
What does BenQ recommend?
Please tell me of the home for my new pet so that I don't put it into a disfunctional home. How about a support document?

Easywrite/Mt. Ranier firmware is a big one for me.
8x Rewritable support
When DL RW comes out, I sure hope a firmware update will let me use it.

Let me say, I am incredibly impressed with the firmware policy. Stay the course with that policy! Personally I believe that trying to increase sales by forcing people to buy new drives to get new firmware is ultimately self-defeating. If I can continue to have faith that BenQ will always release a firmware to update their drives as long as the drives are physically capable of implementing the change, I'll happily stick with BenQ. I'll make that long-term commitment to your company. When the hardware has to change, I'll buy that hardware.

Thx for the info wuman, I didn't realize BenQ had an ext. version of the 1620. Just wondering if its possible to use the latest f/w updates with this drive as well. This seems to cost a little too much here in the States, so I'll stick with the internal version & get an enclosure for it.

Also, I wasn't aware with the new update that -R media hasn't gotten better than it already was. This was one of BenQ's biggest drawbacks when the drive first came out, so I'm glad to see this has changed.

BenQ drives are not that compatible with enclosures. You will have to better research for a compatible enclosure with the DW1620 before going out to buy one.

The DW1620 internal firmware could be flashed into the EW162I model, but it is NOT recommended at all. EW162I firmware uses UDMA Mode 3 and has several tunings to allow for 16x speed at USB 2.0. If you use DW1620 firmware on EW162I, chances are you will not reach 16x performance but get buffer overrun towards the end of the transfer.

With the BenQ not being compatible with alot of enclosures, I'll more than likely get the NEC ND-3500A. This is what I needed to know before making a purchase. Maybe someday I can buy a BenQ as well, but now isn't the time.

Plextor 712 can overburn DVD+ media. (Both DVD+RW and DVD+R). Sometimes it's usefull.

regards, Stephen