Old 27-02-2006   #1
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BenQ Quality? What's the Truth?

I have been a previous owner of a BenQ 1620 Pro. It worked for a few months
and then just stopped burning DVD's, then CD-RW's. I returned it under warranty and received a refurbished BenQ 1620 Pro. This one worked for 2 weeks and then developed the same problem. It stopped burning DVDs, then CD-RWs. Two weeks later it wouldn't even burn CD-R's somehow registering blank CD's had only a total of 540 MB of free space on them.

Finally perusing the web, this forum, and other forums, I have found MULTIPLE posts from customers that have had BenQ Drives (1620, 1640, etc) fail on them. The stories appear similar to mine. Some situations find that the drive BURNS but the media is only able to read on the same BenQ drive that burned the media. That is, it is unreadable on other DVD drives. Other stories are identical to mine where the drive has numerous errors during the burning process and the disk verification fails.

I have a fresh batch of coffee coasters consisting of DVD's & CD-Rs for anyone who wants them. Atleast more than 20.

BenQ is currently out of the 1620 Pro. I was able to convince them to send me a 1640. We'll see how this one works when I get it. Seeing that others have posted that they have had similar problems to what I've experienced does not give me much hope.

I think it's great that they are developing inexpensive drives, but I think the quality is extremely lacking. Not to mention their customer service requires over 45 minute wait time (both times I have called requesting a return authorization).

If you've experienced the same, let's hear about it! BenQ needs to work on their quality control I guess.

Bye!
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Old 27-02-2006   #2
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Re: BenQ Quality? What's the Truth?

Well, I have three 1640's: Two OEM drives that I've had for 8 or 9 months (I think I got 'em in late June), and a retail Plextor that I crossflashed. Not a single problem, and let's just say they get quite a bit of use
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Old 27-02-2006   #3
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Re: BenQ Quality? What's the Truth?

@visi8l3
it's only normal that you'll find more users with defective drives as users with working ones when browsing though the net. why should anyone complain if the drive works fine? you see, people only post bad experiences or faults they have done and don't know how to recover the drive.
only in communities like cdfreaks you find users posting about good drives (hall of fame) or experiences on how to get the best out of a drive type.
the quality control surely isn't the best, but returned drives are only an amount of under 5% of all produced drives. this is a good ratio as most electronics get returned by around that low percentage.
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Old 27-02-2006   #4
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Re: BenQ Quality? What's the Truth?

Havn't had any problems with my drives, but like you I've seen many posts regarding defective drives. The problems seemed to be worst with the 1640. I havn't read many complaints about the 1650/1655 so perhaps BenQ has worked out their problems.
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Old 27-02-2006   #5
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Re: BenQ Quality? What's the Truth?

I have one 1620 for a year and a half, and a Philips 1648 (benq 1640) for more than 6 month now and have had no problem at all!!!
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Old 28-02-2006   #6
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Re: BenQ Quality? What's the Truth?

Not a single problem with my 1620
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Old 28-02-2006   #7
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Re: BenQ Quality? What's the Truth?

My 13 month old built-by-Benq Philips 1620 is about to be RMA'd or replaced because it can no longer write properly towards the edge of discs. Massive and increasing errors after the 3.5 gig mark. Even worse after 4 gig. It's only had pretty light usage compared to a lot of people here, probably no more than 300-400 discs tops and most of those half empty.
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Old 28-02-2006   #8
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Re: BenQ Quality? What's the Truth?

My 1620 & 1640 have never missed a beat, the 1640 is a little fussy
about -R's but that is what I have an NEC 3500 for.
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Old 28-02-2006   #9
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Re: BenQ Quality? What's the Truth?

Ive had my 1620 for a very long time. I think the point is that you only really hear that people have had bad experiences because they post it on forums like these, the people with good experiences dont go broadcasting it all the time.

BenQ still remains one of the best names in dvd burning.
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Old 28-02-2006   #10
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Re: BenQ Quality? What's the Truth?

(1) People with problems tend to make more noise than those who are happy.
(2) any individual drive may be the exception to the rule.

Based upon my experiences I would say that BenQ make the best writers, Liteon the best scanners and NEC the best coasters.

Does anone know where I can buy a BenQ1650 or 1655 in the UK ?
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Old 28-02-2006   #11
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Re: BenQ Quality? What's the Truth?

Quote:
Originally Posted by HarrySmiith
(1) People with problems tend to make more noise than those who are happy.
(2) any individual drive may be the exception to the rule.

Based upon my experiences I would say that BenQ make the best writers, Liteon the best scanners and NEC the best coasters.

Does anone know where I can buy a BenQ1650 or 1655 in the UK ?
www.komplett.co.uk sell both 1650 and 1655
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Old 28-02-2006   #12
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Re: BenQ Quality? What's the Truth?

Quote:
Originally Posted by chancooluk
www.komplett.co.uk sell both 1650 and 1655

Thanks - I have no real need for LightScribe so it looks like the 1650 is better for me.
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Old 28-02-2006   #13
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Re: BenQ Quality? What's the Truth?

my benq 1640 is good

only prob is damn tray keeps getting stuck : B
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Old 28-02-2006   #14
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Re: BenQ Quality? What's the Truth?

None of the comments above mentioned a real BenQ problem with 1620s. There was a news story, I read it, that mentioned a defective chip in 1620 drives. This caused early failures way above the expected failure rate. This was also the problem that Newegg experienced and it led them to change their RMA policy on BenQ to direct you to the manufacturer (I spoke with them at the peak of their return deluge).

Given the nature of human behavior, we all became more sensitive to any problem with BenQ so the number of posts went up and the reponses as well, both from people who had similar experiences and BenQ owners who felt rabid support for their drives.

There does not seem to be any increase in defects in other BenQs; I have seen similar RMAs for NEC, Pioneer, and Liteon in other posts here.

Given the selling price of $40 and the probable net cost of parts close to $18, "you pays your money and you takes your chances" no matter who you buy.

I would not hesitate to buy any of the current models in the top 6 manufacturers based on quality issues.
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Old 28-02-2006   #15
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Re: BenQ Quality? What's the Truth?

Everyone's point with regard to the fact that posts will be made about defective products and not everyone with non-defective products will post is well taken.

I guess I have been an unfortunate to receive two defective products that have both failed similarly. The failures do appear to be of a "physical" nature... Probably related to mistracking. I just don't know why they failed so soon. Overall, my experience with electronics is that the warranty usually is not needed... Especially the extended warranties. In the case of the BenQ Drives, it appears an extended warranty would be a good idea... Well, except for the fact that they are relatively inexpensive...

Well, I guess I'll hope for the best when my replacement arrives. Whenever that is. I hope I don't add to my growing Coaster pile... sigh....
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Old 28-02-2006   #16
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Re: BenQ Quality? What's the Truth?

I must say all my (3) BenQ's sofar serve[-d*] me very well.

There have been some minor quality issues with 1620's related to poor voltage regulators that in combination with weak PSU could, make drive non functional. All this in a limited production time though.
Quote:
Originally Posted by chas0039
None of the comments above mentioned a real BenQ problem with 1620s. There was a news story, I read it, that mentioned a defective chip in 1620 drives. This caused early failures way above the expected failure rate...
chas0039, suppose you are refering to this thread.

*Killed one 1640 by @1655 crossflash, heh he.
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Old 28-02-2006   #17
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Re: BenQ Quality? What's the Truth?

I've got 4 and have had no problems. I think alot of people got gunshy when a few problems with the 1620s started, and started RMAing them for burning problems like not being able to get a 98 or 99 with crap media. I think "chas" is correct that they had some bad chipsets in some batches of the 1620s.

Quote:
*Killed one 1640 by @1655 crossflash, heh he.
"pinto" Sorry to hear you weren't able to get your bad flashed 1640 fixed.
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Old 28-02-2006   #18
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Re: BenQ Quality? What's the Truth?

weird.

yesterday I accidentally flash my BenQ 1620 with BQFlasher with BCDC, but my 1620 still survived until now. I could reflash my 1620 with B7W9.
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Old 28-02-2006   #19
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Re: BenQ Quality? What's the Truth?

Quote:
Originally Posted by DimeDeviL
weird.

yesterday I accidentally flash my BenQ 1620 with BQFlasher with BCDC, but my 1620 still survived until now. I could reflash my 1620 with B7W9.
How lucky U R
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Old 28-02-2006   #20
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Re: BenQ Quality? What's the Truth?

One of my BenQ's had a problem the 1640, but there wasn't a problem with rma.
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Old 28-02-2006   #21
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Re: BenQ Quality? What's the Truth?

Quote:
Originally Posted by bichonn
I have one 1620 for a year and a half, and a Philips 1648 (benq 1640) for more than 6 month now and have had no problem at all!!!
Likewise - I've had my 1620 for a year & my 1640 for 6 months. No problem with either. BTW, they're both OEM.
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Old 28-02-2006   #22
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Re: BenQ Quality? What's the Truth?

I thought that my previous 4163 was a great drive and it was. One of the best.
With my new 1640 whatever I write, even cheap DL's+ it can be written to almost everything. It has really good compatibility and good quality.
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Old 28-02-2006   #23
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Re: BenQ Quality? What's the Truth?

Quote:
Originally Posted by wobble
..."pinto" Sorry to hear you weren't able to get your bad flashed 1640 fixed.
Thanks wobble.
I think I'll just have to forget it, go on and use that drive as a doorstop.
Quote:
yesterday I accidentally flash my BenQ 1620 with BQFlasher with BCDC, but my 1620 still survived until now. I could reflash my 1620 with B7W9.
I'm not surprised. The thing is 1620's flashEPROM is more like that in 165* than the flashEPROM in 1640 models.
Lucky guy.
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Old 02-03-2006   #24
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Re: BenQ Quality? What's the Truth?

If you're getting coasters, turn off WOPC with the WOPC tool before you burn.
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Old 02-03-2006   #25
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Re: BenQ Quality? What's the Truth?

I've burned about a thousand DVDs with my main 1620, I haven't had a QS less than 98 on any of the TY media I've burned in the last 3 months.
The 1640 has only done about 800 DVDs, all 98 or better since I switched to TY completely.
I'll continue buying BenQ as long as they keep making drives this good.
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