4x Verbatim DVD+R problem with 16X Philips burner

I bought Verbatim 25 Pack Retail Spindle DVD+R (order number: 43248) for my 16X Philips DVDR1620K. I tried to burn DVDs, but I couldn't. I tried three different programs (NERO, NTI, Roxio) but all of them gave error messages about the DVDs and stopped burning. I tried to burn them at 4x speed. I tried both firmware version 2.1(original one) and 2.2 for my dvd writer. I sent an email to Verbatim and Philips and asked for help. Philips sent a reply and said that they don't have a compatible media list, so they can't help. Verbatim didn't send a reply. Below you can find the mail that I sent to Verbatim. It includes the error messages I got. Has anybody tested 16X Philips burner with 4x Verbatim DVD+R media?


The mail that I sent to Verbatim:

*********************************************


Hi

I bought Verbatim 25 Pack Retail Spindle DVD+R (order number: 43248) for my 16X Philips DVDR1620K. I tried to burn DVDs, but I couldn't. I tried three different programs (NERO, NTI, Roxio) but all of them gave error messages about the DVDs and stopped burning. I tried to burn them at 4x speed. I tried both firmware version 2.1(original one) and 2.2 for my dvd writer. My dvd writer could write to very low quality and cheap DVDs, and I was very surprised to see that it couldn't write to your dvds, which are known as high quality dvds. Are your DVDs compatible with my writer? What should I do?



Regards,



Error logs of programs are as follows:


First I tried latest version of Roxio Media Creater 7. It gave me the error: 03/0c/00 "write error"


Then I uninstalled Roxio and installed latest version of NTI. It gave me the error



========== BEGIN OF LOG ==========

NTI CD & DVD Maker 6.0 6.7.0.28 (SKU-22610358888)
Start Time: Friday, October 22, 2004, 11:12:54PM

Processor Architecture: INTEL
Processor Type: INTEL PENTIUM
Processor Level: 6
Microsoft Windows 2000 Professional version 5.0 Service Pack 3 (Build 2195)
Memory in use: 43%
Total physical memory: 523 MB
Total free physical memory: 294 MB
Total paging file: 1277 MB
Total free paging file: 1027 MB
Total virtual memory: 2097 MB
Total free virtual memory: 2024 MB

CD Layout: Data DVD
Disc Format: DVD-ROM
File System: Joliet
Bootable CD: No
Total Data Blocks: 2259309

CD-Recorder: PHILIPS DVDR1640P (E
Firmware Version: P2.2
Disc Media: DVD+R
Free Disc Blocks: 2295104
Test: No
Write Speed: 4x
Write Method: Track-At-Once
Close Disc: No
Leave Session Open: No

Error Code: 1012
CDB: AA 00 00 00 9E E0 00 00 00 20 00 00
SenseKey:05 ASC:21 ASCQ:02

Error Code: 1014
CDB: 43 00 00 00 00 00 AA 00 1A 00 00 00
SenseKey:05 ASC:24 ASCQ:00

Error Code: 1014
CDB: 5B 01 02 00 00 00 00 00 00 00 00 00
SenseKey:05 ASC:72 ASCQ:03

Finish Time: Friday, October 22, 2004, 11:13:47PM

========== END OF LOG ==========





Then I uninstalled NTI and installed latest version of Nero (6.3.1.25). It gave me the error:




====== *** Nero-Burning Rom, History File *** ======


Windows 2000 5.0
IA32
WinAspi: -
ahead WinASPI: File 'C:\Program Files\Ahead\Nero\Wnaspi32.dll': Ver=2.0.1.68, size=160016 bytes, created 7/22/2004 5:33:44 PM
Nero version: 6.3.1.25
Recorder: Version: P2.2 - HA 1 TA 0 - 6.3.1.25
Adapter driver: HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ATAPI
CD-ROM: Version: P2.2 - HA 1 TA 0 - 6.3.1.25
Adapter driver: HA 1

=== Scsi-Device-Map ===
DiskPeripheral : WDC WD1200JB-00FUA0 atapi Port 0 ID 0 DMA: On
DiskPeripheral : WDC WD800JB-00CRA1 atapi Port 0 ID 1 DMA: On
CdRomPeripheral : PHILIPS DVDR1640P atapi Port 1 ID 0 DMA: On

=== CDRom-Device-Map ===
PHILIPS DVDR1640P E: CDRom0
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 74448896 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 511MB (523760kB)
Free physical memory: 219MB (225040kB)
Memory in use : 57 %
Uncached PFiles: 0x0
Use Static Write Speed Table: 0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

22.10.2004
ISO compilation
8:35:10 PM #1 Text 0 File Isodoc.cpp, Line 6083
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
ISO Level : 2 (Max. of 31 chars)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE

8:35:10 PM #2 Text 0 File Reader.cpp, Line 126
Reader running

8:35:10 PM #3 Text 0 File Writer.cpp, Line 124
Writer PHILIPS DVDR1640P running

8:35:10 PM #4 ISO9660GEN -11 File geniso.cpp, Line 3899
First writeable address = 0 (0x00000000)

8:35:10 PM #5 Text 0 File Burncd.cpp, Line 3152
Turn on Disc-at-once, using DVD media

8:35:10 PM #6 Text 0 File DlgWaitCD.cpp, Line 247
Last possible write address on media: 2295103 (510:01.28, 4482MB)
Last address to be written: 2257551 (501:40.51, 4409MB)

8:35:10 PM #7 Text 0 File DlgWaitCD.cpp, Line 259
Write in overburning mode: NO (enabled: CD)

8:35:10 PM #8 Text 0 File DlgWaitCD.cpp, Line 2162
Recorder: PHILIPS DVDR1640P, Media type: DVD+R

8:35:10 PM #9 Text 0 File DlgWaitCD.cpp, Line 420
>>> Protocol of DlgWaitCD activities: <<<
=========================================

8:35:10 PM #10 Text 0 File ThreadedTransferInterface.cpp, Line 813
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 (CTransferItem)
2 indices, index0 (150) not provided
original disc pos #0 + 2257552 (2257552) = #2257552/501:40.52
relocatable, disc pos for caching/writing not required/required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2257552 blocks [PHILIPS DVDR1640P ]
--------------------------------------------------------------

8:35:10 PM #11 Text 0 File ThreadedTransferInterface.cpp, Line 984
Prepare recorder [PHILIPS DVDR1640P ] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4623466496, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_RecDep_|_CtrlAdr_
0 | lead-in | 0 | 0x00 | 0x41
0 | 1 | 0 | 0x00 | 0x41
0 | 1 | 1 | 0x00 | 0x41
2257552 | lead-out | 1 | 0x00 | 0x41

8:35:11 PM #12 Phase 24 File dlgbrnst.cpp, Line 1855
Caching of files started

8:35:11 PM #13 Text 0 File Burncd.cpp, Line 4163
Cache writing successful.

8:35:11 PM #14 Phase 25 File dlgbrnst.cpp, Line 1855
Caching of files completed

8:35:11 PM #15 Phase 36 File dlgbrnst.cpp, Line 1855
Burn process started at 4x (5,540 KB/s)

8:35:11 PM #16 Text 0 File ThreadedTransferInterface.cpp, Line 2344
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

8:35:11 PM #17 SCSI -1066 File Cdrdrv.cpp, Line 1191
SCSI Exec, HA 1, TA 0, LUN 0, buffer 0x03936000
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x24
Sense Qual: 0x00
CDB Data: 0xAD 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x08 0x04 0x00 0x00
Sense Data: 0x70 0x00 0x05 0x00 0x00 0x00 0x00 0x12
0x00 0x00 0x00 0x00 0x24 0x00

8:35:11 PM #18 Text 0 File dlgbrnst.cpp, Line 1713
Set remaining time: 14:07,356 (847356ms) -> OK

8:35:11 PM #19 Text 0 File DVDPlusRW.cpp, Line 628
Start write address at LBA 0
DVD high compatibility mode: Yes

8:35:35 PM #20 SCSI -1135 File Cdrdrv.cpp, Line 1445
SCSI Exec, HA 1, TA 0, LUN 0, buffer 0x085D0000
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x0C
Sense Qual: 0x00
CDB Data: 0x2A 0x00 0x00 0x00 0x9E 0x60 0x00 0x00 0x20 0x00 0x00 0x00
Sense Data: 0x71 0x00 0x03 0x00 0x00 0x00 0x00 0x12
0x00 0x00 0x00 0x00 0x0C 0x00

8:35:35 PM #21 CDR -1135 File Writer.cpp, Line 304
Write error

8:35:35 PM #22 Text 0 File ThreadedTransfer.cpp, Line 229
all writers idle, stopping conversion

8:35:36 PM #23 Text 0 File ThreadedTransfer.cpp, Line 223
conversion idle, stopping reader

8:35:37 PM #24 Phase 127 File dlgbrnst.cpp, Line 1855
Generating DVD high compatibility borders

8:37:15 PM #25 Text 0 File dlgbrnst.cpp, Line 1713
Set remaining time: 0:00,000 (0ms) -> OK

8:37:15 PM #26 Phase 129 File dlgbrnst.cpp, Line 1855
Generating DVD borders completed successfully

8:37:15 PM #27 Text 0 File dlgbrnst.cpp, Line 1713
Set remaining time: 0:00,000 (0ms) -> OK

8:37:15 PM #28 Phase 38 File dlgbrnst.cpp, Line 1855
Burn process failed at 4x (5,540 KB/s)


Existing drivers:
File 'Drivers\atapi.sys': Ver=5.00.2195.5376, size=86704 bytes, created 7/22/2002 1:05:04 PM (Adapter driver for rec)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

====== *** Nero-Burning Rom, History File *** ======

Hi,

I wish, I could help but I am having the same and many more problems with this drive. I have sent many support mails to Philips but no help. Waiting for new firmware

Hi

Thank you. I chose this drive, because I was impressed with the review of Cdfreaks. Especially DVD+R writing results. I have tried 3 different DVD+R medias and 1 DVD-R media so far, and the drive could write properly to only 1 DVD+R media. It means 1 out of 4. I was shocked to see that it couldn't write to 4x Verbatim DVD+R.

Same problem here. On my DVDR 1620K firmware P2.4, crashed 3 over 5 Verbatim DVD+R 8x burnt at 2.4x with Nero 6.3.1.20. No problem with Verbatim DVD+RW 4x. Took back my unit for repair. Waiting for it.