IBM ThinkPad problems

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General Hardware Forum Discuss, IBM ThinkPad problems at Computer Hardware forum; I work at a CD/DVD replication facility and I am having a problem with one of our clients claiming that a DVD Video we replicated will not play (or is recognized) in their laptop computer. They claim that the master is regonized. It is a ThinkPad X31. They cannot tell

cranky18 (New on Forum): Posts: 2; Posted: 08-11-2005

I work at a CD/DVD replication facility and I am having a problem with one of our clients claiming that a DVD Video we replicated will not play (or is recognized) in their laptop computer. They claim that the master is regonized. It is a ThinkPad X31. They cannot tell me what drive they have in the ThinkPad. Our electrical and format tests show absolutely no errors at all. I am unable to recreate this problem on any computer or player in the building. Has anybody heard of any firmware issues that may cause this problem?

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Today (MyCE Staff): Posts: 15,596

bcn_246 (Top Referrer): Posts: 3,626; Posted: 08-11-2005

The IBM ThinkPad X31 doesn'y have a built in drive, so they will have to be using a external one or the one in it's dock, without knowing this you are unlikely to be able to help them.

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cranky18 (New on Forum): Posts: 2; Posted: 08-11-2005

Yeah, I tried to get more information but I am having to go through a third party to get to the client. I just thought maybe someone had heard of such a thing.

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_chef_ (MyCE Resident): Posts: 27,390; Posted: 09-11-2005

Then the problem is the drive, not the duplicate.

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