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Troubleshooting: Microsoft Knowledge Base (MSKB) - Articles related to optical drives

List of Microsoft Knowledge Base Articles

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CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19, or Code 39
Quote:
http://support.microsoft.com/default.aspx?scid=kb;[LN];314060
"Incorrect Function" Error Message When You Access the CD-ROM Drive, DVD-ROM Drive, or CD-RW Drive (315350) When you access the computer's CD-ROM drive, DVD-ROM drive, or CD-RW drive after you upgrade to Microsoft Windows XP, you may receive an error message similar to the following drive:\ is not accessible. Incorrect function. where drive is the drive...

16-bit Applications Hang Using Sony CDU 3x CD-ROM (130911) After you upgrade to Windows NT version 3.5 Service Pack 2, the following problems occur with the Sony CDU 3X CD-ROM drive:

A Disc in a DVD Drive May Not Be Played Automatically with Roxio Easy CD Creator 5.1 and Norton Anti-Virus 2002 (314993) If you insert an audio CD or a data CD-ROM in a DVD drive, the disc may not be played automatically, or the appropriate program may not start. This problem may occur if Roxio Easy CD Creator 5.1 and Norton Anti-Virus 2002 are installed

Access Denied Error Message When You Try to Play DVD on a Computer That Has a MediaMatics Decoder (283620) When you attempt to play a digital video disc (DVD) by using Windows Media Player on a system that has a MediaMatics decoder installed, the DVD may not play. You may receive one of the following error messages: Access is denied. You do not have

Access Violation When You Use an Alias to Open a CD on a 64-Bit-Based Computer (325336) An access violation error message may occur when you open a CD by using an alias like the following alias on a 64-bit-based computer: mciSendStringW(L"open cdaudio alias cd", NULL, 0,0);

Adding Non-SCSI CD-ROM Drivers After Installing Windows NT (125243) If you install Windows NT without adding a driver for your non-SCSI CD-ROM drive and you do not have a complete set of the Windows NT setup floppy disks, you can add support for the drive after installation by copying the proper driver from

Alps DC544 CD-ROM Changer Appears As Four CD-ROM Drives (188759) After you upgrade to Windows 98, the Alps DC544 CD-ROM changer may appear as four individual CD-ROM drives in My Computer or Windows Explorer.

ALR Business Veisa Problem with CD-ROM Drive Toshiba 3401 (104700) Windows NT Setup stops on Disk 1 with the following error message:

An Error Message May Be Displayed When You Delete a File or Folder on a CD-RW Media (303008) When you attempt to delete a file or folder on a CD-RW media, you may receive the following error message: Error Deleting File or Folder. Cannot delete file name. Files on this CD-ROM drive are read-only. You cannot copy or move files over to this

An Error Occurred Copying File Cdrom.sys Error Message During Windows XP Upgrade (822124) When you try to perform an upgrade installation of Windows XP, you may receive the following error message: An error occurred copying file cdrom.sys to C:\$win_nt$.~bt\cdrom.sys. The file is missing.

Assigning a Drive Letter to a CD-ROM Drive (100008) When a CD-ROM drive is initialized under Windows NT, it uses the first available drive letter. There is no straightforward method of choosing a drive letter. However, you can set up your other drives and partitions in Disk Administrator suc

ATAPI Driver Fails to Load For Sony CDU-55E CD-ROM (124957) After you shutdown and restart (warm boot) Windows NT with a Sony CDU-55E ATAPI CD-ROM attached to a Sony ATAPIKIT (Future Domain FD-16003 ATAPI controller), the following error message appears:Kids: ErrMsg: Error Messages When Accessing CD-ROM Drive (124969) Several system level errors may occur with the Microsoft Kids compact disc products. Some of the error messages are listed below:

Audio and Video from TV Tuner Is Distorted When You Insert a CD-ROM into the CD-ROM or DVD-ROM Drive (328974) If your computer uses a video adapter that has a TV tuner feature, when you insert a CD-ROM into your computer's CD-ROM or DVD-ROM drive, you may experience the following problems: This problem occurs after you apply the Windows Messenger Update for

Audio and Video May No Longer be Synchronized After You Issue a Fast-Forward Command or a Rewind Command During DVD Playback (813347) When DVD playback resumes after a seek operation, such as fast forwarding or rewinding, the audio may no longer be synchronized to the video

Audio CD Incorrectly Identified as Program CD-ROM (132202) When you are using the Media Pilot CD Sound System software installed on a Compaq Presario computer with Windows 95, audio CDs are incorrectly identified as program CD-ROMs and the Media Pilot software does not automatically advance to t

Audio Quality Is Very Poor on High-Quality Video or DVD (306700) When you use Windows Media Player to play high-quality video or a DVD, the audio quality may be extremely poor, and the audio may become garbled. Note that this symptom does not occur with lower quality video

Buffer Underrun Errors Occur When Using a USB CD-R/RW Drive to Write CDs (261461) When you are using a Universal Serial Bus (USB) CD-R/RW drive to write (burn) CDs, you may receive buffer underrun errors, and/or the write process does not succeed...

Cannot Back Up Quicken Files to CD (316415) After you upgrade your operating system to Microsoft Windows XP, you cannot back up your Intuit Quicken files directly to a compact disc recordable (CD-R) or compact disc rewritable (CD-RW) medium. When you attempt to back up your Quicken data...

Cannot Delete Individual Files from a CD-RW Disc in Windows XP (294883) You are unable to delete individual files from a CD-RW disc on a Microsoft Windows XP-based computer. However, you can add to or change the files on a disc, or erase the entire disc

Cannot Eject DVD-ROM Drive That Supports MESN Feature (252206) The door or tray of a DVD-ROM drive that supports Media Event Status Notification (MESN) requests may not open when you press the Eject button while the "New Hardware Found" window is displayed. Because the computer is not responding as you

Cannot Gain Access to the DVD-ROM Drive After Computer Comes Out of Hibernation (307148) When you try to gain access to the DVD-ROM drive after your computer comes out of hibernation, you may receive the following error message: drv:The request could not be performed because of an I/O device error This happens on a computer that has an

Cannot Play a DVD in Windows XP (310436) When you attempt to play a DVD in your Windows XP-based computer, you may see the following symptoms: A black screen appears beneath the Windows Media Player DVD test. The DVD starts to play, and then immediately quits

Cannot Play DVD When Using Two Displays (306713) When you are using a computer (such as a laptop computer) on which it is possible to send the video signal to two different displays simultaneously, DVD playback may not be possible. For example, it may not be possible to play a DVD while sending the

Cannot Read Newly Added Data on a Multi-Border DVD (820826) After you add new data (that is, a new border) to a multi-border (multi-session) DVD on another computer, when you read this DVD on your computer, you may read the previous border, not the new border

Cannot Rename the Volume Label for a CD-R or CD-RW Disc from Within Windows Explorer (291731) After you insert a blank or multisession compact disc recordable (CD-R) or compact disc rewritable (CD-RW) medium into the CD-burning drive of a computer, when you right-click a blank area in the Exploring window and then click Properties to change

Cannot See Contents of a CD-ROM from the Extensible Firmware Interface Shell with DIR or LS Commands (304011) When you run the DIR or LS command on the contents of your CD-ROM drive from the Extensible Firmware Interface shell, the contents of the CD-ROM may not be displayed

Cannot See Files on Shared CD-ROM Drives with Corel SCSI (114477) After connecting to a shared CD-ROM drive from a remote Microsoft Windows for Workgroups workstation, your computer cannot access any files.

Cannot Start Roxio Easy CD Creator EZCD Version 5.02 After You Upgrade to Windows XP (285974) When you try to start the Roxio Easy CD Creator EZCD version 5.02 after you upgrade to Windows XP, you may receive the following error message: Creator API: Easy CD Creator Engine initialization has failed: (Could not load CDR4). Note that this may...

Cannot Use a CD-RW Drive as a Backup Device in Windows 2000 (320471) When you select the backup device in the Backup tool (Ntbackup.exe), you cannot select a compact disc-recordable (CD-R), compact disc-rewritable (CD-RW), or digital video disc-recordable (DVD-R) device...

Cannot Use Windows Media Player to Read XA Data on 1394 CD-ROM Devices (322804)You may not be able to use Microsoft Windows Media Player on Windows 2000 to play VCD (.dat) files over a bridged 1394 device.

CD Audio Is Played Even Though an Audio Cable Is Not Connected to Your CD-ROM Drive (310439) When you insert a compact disc (CD) into a CD-ROM drive that you primarily use for data CDs, you may find that sound files are played and you can hear CD audio, even though an audio cable is not connected to your CD-ROM drive

CD in CD-ROM Drive but Windows NT Setup Prompts for CD (101354) In a system that has two CD-ROM drives, even though the Windows NT CD is in the CD-ROM drive that has the highest SCSI ID, the Windows NT setup program prompts you to insert the CD.

CD Recording Software Will Cause Windows to Become Unstable Error Message When You Start Windows (315345) When you start Microsoft Windows XP, you may receive an error message similar to the following: Devices or applications disabled CD Recording software will cause Windows to become unstable. Windows has prevented these drivers from loading. Click here...

CD Table of Contents Lists Incorrect Number of Tracks or Length of Tracks (305924) In some programs that read compact discs (CDs), when you view the table of contents for a CD, the program may not display the number of tracks and the time on the tracks correctly.

CD-R Drive or CD-RW Drive Is Not Recognized As a Recordable Device. (316529) When you attempt to record (burn) data to a compact disc recordable (CD-R) drive or compact disc rewritable (CD-RW) drive, you may not have the option to send data to the CD-ROM drive. When you view the properties of the CD-R drive or CD-RW drive, you

CD-R/CD-RW/DVD-R Default Functionality and Software for Windows 2000 (260992) This article describes the default functionality in Windows 2000 for CD-R, CD-RW, and DVD-R devices. It also describes third-party "burner" software that is known to support Windows 2000.

CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19, or Code 39 After You Remove Easy CD Creator in Windows XP (314060) After you remove either compact disc (CD) recording software or other software from your computer, your computer may exhibit the following behavior: In My Computer, there is no access to your CD-ROMs. In Device Manager, the following error message

CD-ROM Always Shows 127 MB Used and Zero Bytes Free (111757) When you view disk information for a CD-ROM in File Manager, free disk space is always reported as zero (0) bytes, and total disk space in use is always reported as approximately 127 megabytes.

CD-ROM and Services for Macintosh (102729) CD-ROM and Services for Macintosh The information in this article applies to: Microsoft Windows NT Advanced Server, version 3.1 Microsoft Windows NT Server versions 3.5, 3.51, 4.0 Customers may want to use Windows NT Services for Macintosh to share information on CD-ROM with

CD-ROM Does Not Run Automatically After You Insert It into Your CD-ROM or DVD-ROM Drive (312475) When you insert a CD-ROM that contains an Autorun.inf file into your computer's CD-ROM or DVD-ROM drive, the CD-ROM may not start and run automatically as expected.

CD-ROM Drive Icon Disappears from File Manager (110386) The CD-ROM drive icon may disappear from the File Manager window and Event Viewer shows the following error: CD-ROM Drive May Not Be Able to Read a UDF-Formatted Disc in Windows XP (321640) Your computer cannot read some or all files on CDs or DVDs that were recorded through the use of the Optical Storage Technology Association (OSTA) Universal Disk Format (UDF) file system standard. Symptoms may include: The disc is not recognized at

CD-ROM Drive or DVD-ROM Drive Missing After You Install Windows XP (320553) After you install Microsoft Windows XP, the CD-ROM drive, the DVD-ROM drive, or CD-ROM R/W drive may not be visible in the My Computer window. Additionally, there may be question marks on the devices that are listed under CD-ROM drives in Device

CD-ROM File System Does Not De-allocate Non-paged Pool Memory (124021) During Win32 SDK CD-ROM installation, the Windows NT CD-ROM file system, CDFS.SYS, allocates non-paged pool memory, but does not de-allocate it.

CD-ROM File System Generates Bugcheck Under Stress (105727) Under extreme stress on a multi-processor computer the CD-ROM file system (CDFS) may generate a bugcheck and no longer function properly.

CD-ROM May Not Run Automatically in Windows XP (314855) When you insert a CD-ROM into the CD-ROM or the DVD-ROM drive, the CD-ROM may not automatically run

CD-ROM Programs Vibrate in 6x or Faster CD-ROM Drive (151514) With various Microsoft multimedia programs, you may notice that the compact disc may vibrate in the CD-ROM drive or cause a humming sound when you run the application. This problem can potentially occur with any product that is released on

CD-RW Drive Does Not Eject Blank Media (816736) When you repeatedly insert blank rewritable CDs (CD-RWs) into the CD-RW drive and then eject them, the CD-RW drive may unexpectedly not eject the blank media

Chinon CD-ROM Does Not Recognize Disk Changes (105160) The Chinon 431 CD-ROM drive does not recognize disk changes.

Computer Does Not Enter Hibernate or Suspend Mode While You Are Burning a CD (307138) When you try to put your computer into Hibernate or Suspend mode while the system is writing data to a compact disc (CD), the computer may not enter Hibernate or Suspend mode. You may receive the following error message (or a similar one): The device...

Computer Hangs When Removing DVD-ROM Drive From Bay (242534) If the following conditions exist, when you remove a DVD-ROM drive from a swappable-drive bay, your computer may stop responding (hang):

Computer Stops Responding After You Install Roxio Easy CD Creator 5.0 Platinum (827329) When you restart your computer after you install Roxio Easy CD Creator 5.0 Platinum, the computer may stop responding. The computer may display a black screen after the power-on self test (POST) runs.

Create Shortcut Command Is Missing When You Right-Click and Drag an Item in CD-Burning Staging Area (307146) When you right-click a file or a folder in the Staging Area for CD burning and then drag the file or folder to a folder that is on the hard disk, the shortcut menu lists only the Copy, Move, and Cancel commands. The Create Shortcut command is missing.

DELL Omniplex: SONY CD-ROM Fails to Initialize (120745) At bootup, Windows NT version 3.5 does not initialize the Sony CD-ROM installed in a Dell Omniplex computer using the Adaptec AHA2741 (and possibly other) SCSI controllers. The operating system continues to run, but CD-ROM audio and video a

Description of CD-ROM Recording in Windows XP (279157) This article describes the functionality of the CD recorder feature. When you use Windows XP, you can write data to a CD-R, or write and rewrite data to a CD-RW. In addition, you can erase data from a CD-RW, but not from a CD-R

Desktop Shortcut to the 3 1/2 Inch Disk Drive or to the CD-ROM Drive Does Not Work (824143) On your Windows XP desktop, when you click the shortcut to your 3 1/2 inch disk drive or to your CD-ROM drive, the shortcut does not work anymore

Device Manager Displays Only One of Two Identical CD/DVD-ROM Drives on Same Controller (249994) When you connect two identical CD/DVD-ROM ATAPI devices with the same INQUIRY information on the same controller, in a master/slave configuration, and then expand

Digital CD-ROM Playback Continues After Setting Windows Media Player 7 to Analog CD Playback (266035) When you configure the Microsoft Windows Media Player for Windows XP, Microsoft Windows Media Player 7 or 7.1 for analog CD-ROM playback, the operating system continues to playback the CD-ROM digitally.

DVD Information Is Stored Locally When You Play DVDs (318671) If you insert a DVD into your DVD-ROM drive and your computer is connected to the Internet, Windows Media Player for Windows XP retrieves additional information about the DVD from the WindowsMedia.com Web service, and then stores the information in

DVD May Not Play When You Open .ifo Files (299459) If you open a DVD in Windows Explorer or My Computer and double-click on an .ifo file on the DVD, the DVD may not start or play. If DVD playback starts, it may be incomplete, the playback may not function properly, and some chapters may not be

DVD Playback May Miss Some Frames When You Minimize or Maximize the Window (831436) If you pause DVD playback in Microsoft Windows XP Media Center Edition 2004, and then you use the Maximize button or the Restore button on the Media Center window, you may notice that the DVD playback may have moved forward several frames. The video

DVD Title Menu Stops Responding (829739) While you view the title menu of a DVD, if you press the Fast Forward button, the DVD menu may stop responding to commands from the Media Center remote. This problem affects only the DVD title menu and not the Media Center program

DVD-RW Drive Appears in My Computer as a DVD-R Drive (821578) If your computer has a DVD-RW (digital video disc rewritable) optical drive, the DVD-RW icon may not appear in My Computer. Instead, your DVD-RW optical drive may appear as a DVD-R (digital video disc recordable) icon

Easy CD Creator 5.0 Does Not Function In Windows XP (310628) When you try to use Roxio Easy CD Creator 5.0, any of the following symptoms may occur: Your computer may automatically restart, stop responding (hang), or may stop functioning correctly. After you log on, you receive the following error message:...

Easy CD Creator 5.0 Remains Installed After You Try to Remove It Through Add or Remove Programs (318019) When you use the Add or Remove Programs tool in Control Panel to remove (uninstall) Easy CD Creator 5.0 by Roxio, Inc., Easy CD Creator 5.0 is not removed as expected. The program entry is still listed in the Add or Remove Programs tool.

Err Msg: CD-RW Is Not Under Direct CD's Control (188165) When you attempt to erase, format, or copy data to a CD-ROM Re-Writable (CD-RW) CD using a Ricoh CD-RW drive and Adaptec Direct CD software, you may receive the following error message...

Err Msg: Incorrect Function... When Accessing a CD-ROM (104074) Under Windows NT, if there is an audio disc in a CD-ROM drive, a non_PC format disk, rather than a data disc, or a dirty CD data Disk trying to be accessed, the following misleading error message appears in File Manager when you try to acce

Error Message When You Attempt to Copy .wav Files to an Audio CD-ROM (297731) When you try to copy .wav files to an audio CD-ROM (or burn to an audio CD-ROM) in Windows Media Player, you may receive error messages on some files. If you right-click the file, and then click Error Details , you may receive the following error

Error Message: DVD Playback Failed Due to a Problem in the Video Subsystem (326685) When you try to play video from a DVD, you may receive the following error message: Playback failed due to a problem in the video subsystem

Error Message: Window Media Player Cannot Play the DVD Because of Problems on Analog Copyright Protection (303278) When you play a DVD in Windows Media Player for Windows XP, you may receive the following error message when you minimize the player during playback: Window Media Player cannot play the DVD because of problems on analog copyright protection.

Error Messages Occur When You Run Easy CD Creator in Windows XP (285910) After you upgrade to Windows XP from Microsoft Windows NT 4.0, Microsoft Windows 98, Microsoft Windows 98 Second Edition, Microsoft Windows Millennium Edition (Me), or Microsoft Windows 2000, when you try to run Easy CD Creator or Direct CD, you may...

Error Reading CD-ROM Error Message When You Upgrade to Windows XP (316404) When you attempt to upgrade your computer to Windows XP, you may receive an error message similar to the following during Setup: Error Reading CD-ROM in Drive D: Please Insert CD-ROM WXHFPP_EN With Serial Number 6A84-0E41 in Drive D: If the CD-ROM is

Existing Setting to Turn Off Digital CD Audio Playback Is Reversed After Upgrade to Windows XP (307134) If you are using an Afreey DVD-ROM Model DD-4010E, and you turned off digital playback of CD audio before you upgraded to Windows 2000, you may find that this preference is ignored when you upgrade to Windows XP. The Enable digital CD audio for this...

Extra Drivers Included on Windows NT and NTAS CD-ROM (103170) Extra Drivers Included on Windows NT and NTAS CD-ROM The information in this article applies to: Microsoft Windows NT Server version 3.1 Microsoft Windows NT Workstation version 3.1 Microsoft Windows NT Advanced Server, version 3.1 The CD-ROM disk shipped with Windows NT

File Attributes Are Missing After You Copy a File to the Staging Area for CD Burning (303596) After you copy a file to the staging area for CD burning, the copied file may not retain the attributes of the original file.

File Copy from CD-ROM to Floppy Creates Extraneous 0-byte File (113131) If files copied from CD-ROM to floppy disk contain more data than one floppy can hold, all disks except the last disk in the set will contain an extraneous 0-byte file.

File Corruption Occurs with Texel 3024 CD-ROM Drive (110204) When you access or copy files from a Texel 3024 CD-ROM drive, file corruption may occur. The drive functions properly under MS-DOS.

File Corruption Problems with Chinon CD-ROM Drives (109783) Chinon CD-ROM Drives display a "file system corrupted" error message when you access the CD-ROM from within File Manager.

File Server Hangs Network After Accessing Shared CD-ROM (107056) When a workstation uses File Manager to examine the directory tree of a CD-ROM mounted on a Windows for Workgroups file server, the Windows for Workgroups network may stop responding (hang) until the file server machine is rebooted.

Files Are Displayed in the Staging Folder When You Search a CD-RW Drive (325218) When you search for files on the compact disc-rewritable (CD-RW) drive, the files may appear in the C:\Folder\CD Burning folder. This problem only occurs on computers that have a CD-RW drive. The problem does not occur on computers that have a regular

Files May Be Lost During CD-ROM Creation if You Drag and Drop Files into the Staging Area (301480) It is possible to lose files if you cut and paste files into the staging area after a "Write these files to CD" operation has begun. Although the files may successfully be cut and pasted to the staging area, after the "Write these files to CD" process

FIX: Correct Icons Are Not Displayed After CD-ROM Setup (122301) After installation is finished, the icons for MFC Tracer, PView, and WinDiff are displayed with the default white icons instead of with their own icons. Note that the path to run the tools is correct.

Gateway2000 w/ Mitsumi CD-ROM Hangs on Re-Boot During Install (120219) Your Gateway2000 computer with a Mitsumi CD-ROM drive hangs on the first re- boot during a Windows NT 3.5 install or upgrade.

History of Microsoft MS-DOS CD-ROM Extensions (MSCDEX) (123408) This article documents the changes in the Microsoft MS-DOS CD-ROM Extensions (MSCDEX) from version 2.1 to version 2.23.

How To Install the Sony CDU-31A CD-ROM with Windows NT (102906) For reference, the contents of the README.TXT file with installation instructions follow:

How to Move the Temporary Files Location for Windows XP CD Recording (308572) This article describes how to move the CD Recording temporary files storage to an alternate drive for a single user on a Windows XP-based computer. NOTE : Generally it is better to free disk space on the Windows drive before you try to move the CD...

How to Set the Write Speed for a CD-R Drive in Windows XP (309522) This article describes how to set the recording speed for a CD-R drive in Windows XP.

How to Troubleshoot Audio CD Creation in Windows Media Player for Windows XP (306319) This article describes how to troubleshoot audio CD creation (burning) in Windows Media Player for Windows XP.

How to Troubleshoot CD-ROM Drive Problems in Windows XP (314096) This article describes how to troubleshoot problems with your CD-ROM drive in Windows XP

How to Troubleshoot CD-ROM or DVD-ROM Read Issues (218617) This article describes how you can troubleshoot CD-ROM or DVD-ROM optical disc read issues. The steps in this article generally apply to compact disc recordable (CD-R) and compact disc re-writable (CD-RW) drives. Often a drive can read most

How to Troubleshoot Issues with Reading CD, CD-R, CD-RW, and DVD Discs (321641) This article describes how you can troubleshoot issues reading CD-ROM or DVD-ROM optical discs. This article also discusses how to troubleshoot common issues with CD-R and CD-RW devices. The steps in this article apply to compact disc (CD-ROM) drives,

HOW TO: Copy a CD-ROM by Using a Member of the Windows .NET Server Family (317520) This article describes how to make a copy of a CD-ROM by using a member of the Windows .NET Server family. You cannot duplicate a CD-ROM without additional CD-burning software. However, you can copy the contents of a CD-ROM to a CD-Recordable (CD-R)...

HOW TO: Copy a CD-ROM in Windows XP (282491) This article describes how to copy a CD-ROM when you are using Microsoft Windows XP. When you use Windows XP you can record a CD-ROM, but Windows XP does not have the user interface (UI) to enable you to copy another CD-ROM.To Copy a CD-ROM To copy a

HOW TO: Copy Information to a CD in Windows XP (306524) If your computer is equipped with a compact disc (CD) recorder, you can back up files or folders to a compact disc-recordable (CD-R) or a compact disc-rewritable (CD-RW). This article describes how to back up files or folders to a CD-R or a CD-RW...

HOW TO: Copy Music to and from an Audio CD in Windows XP (297015) This article describes how to copy music from an audio CD to the computer's local hard disk by using Windows Media Player (WMP). You can then copy the data back to an audio CD if you want to. Copy Music Files from an Audio CD Insert the Audio CD and...

HOW TO: Create Multiple CD-ROMs from a Set of Files in Windows XP (305600) This step-by-step article describes how to create multiple CD-ROMs from a set of files in Windows XP. With Windows XP, you can easily use writable CD-ROMs to store files in a secure medium for later recovery, archiving, and so on.Create Multiple...

HOW TO: Erase Files From a CD-RW Disc in Windows XP (306641) If your computer is equipped with a CD recorder that supports CD rewritable (CD-RW) discs, you can erase and then reuse the rewritable disc. This article explains how to erase files from a read and write CD in Windows XP.How to Erase Files From a

HOW TO: Remove the Read-Only Attribute While You Copy Files from a CD-ROM in Windows 2000 (323002) This article describes how to remove the read-only attribute while you copy files from a CD-ROM. When you copy files to a recordable CD-ROM, the read-only attribute is typically set for the files on the CD-ROM. When you use Windows Explorer to restore...

HOW TO: Troubleshoot Issues That Occur When You Write Data to a CD-R or CD-RW Optical Disc in Windows XP (324129) This article describes how to troubleshoot issues that occur if you write data to compact disc recordable (CD-R) and compact disc re-writable (CD-RW) optical discs and how to troubleshoot issues with CD-R and CD-RW drives. The procedures that are

IBM 3510 CD-ROM Drive Does Not Provide Termination Power (102600) The IBM 3510 CD-ROM drive does not provide termination power. To use this device with an 8-bit series Future Domain adapter:

IBM Computer Hangs After Restart When You Try to Boot from CD-20X Portable CD-ROM Drive (305911) When you try to start an IBM computer by using a boot disc that is inserted in a CD/20X portable CD-ROM drive and you perform a text mode setup procedure, the computer stops responding (hangs) after you restart the computer. This behavior happens on

Incorrect Function Error Message When You Access the CD-ROM Drive, DVD-ROM Drive, or CD-RW Drive (315350) When you access the computer's CD-ROM drive, DVD-ROM drive, or CD-RW drive after you upgrade to Windows XP, you may receive the following error message, where drive is the drive letter of the CD-ROM drive, DVD-ROM drive, or CD-RW drive that you are

Incorrect Function Error Message When You Access the CD-ROM Drive, DVD-ROM Drive, or CD-RW Drive (315350) When you access the computer's CD-ROM drive, DVD-ROM drive, or CD-RW drive after you upgrade to Microsoft Windows XP, you may receive an error message similar to the following drive:\ is not accessible. Incorrect function. where drive is the drive...

INFO: Searchable Electronic VB Information: MSDN CD-ROM (110392) The Professional Edition of Visual Basic, versions 2.0 and 3.0, contains the VBKNOWLG.HLP Help file, "Microsoft Visual Basic Knowledge Base Articles." VBKNOWLG.HLP contains a subset of the Visual Basic portion of the Microsoft Knowledge Bas

Installing the Sound Blaster CD-ROM Driver for Windows NT (103105) The Windows NT CD includes a driver for the CD-ROM interface on the Creative Labs Sound Blaster card. This driver is included only on the CD (not on the floppy disks) and is located in the DRVLIB\STORAGE\MKECR5XX\X86 directory. This driver

Intermittent Clicks and Pops When You Play a CD in Windows Media Player (264202) When you play a CD in Microsoft Windows Media Player, you may hear sound distortions in the form of intermittent clicks and pops.

Joliet Specification for CD-ROM (125630) Content authors who are developing Windows 95 applications on CD-ROM should develop their titles according to the Joliet specification in order to incorporate Unicode file names and take full advantage of Windows 95 long file name support.

KODAK Photo CD System CD-ROM Drive Compatibility Guidelines (105188) Kodak Multisession Photo CD support has been designed into the Microsoft Windows NT operating system. The requirements for using Kodak Multisession Photo CD in the Windows NT environment depends on how the manufacturer of the CD-ROM drive h

List of Major CD-ROM Drive Manufacturers (A-C) (117523) The following is a list of some of the major CD-ROM manufacturers. Phone numbers and specifications are included.

List of Major CD-ROM Drive Manufacturers (D-H) (117524) The following is a list of some of the major CD-ROM drive manufacturers. Phone numbers and specifications are included.

List of Major CD-ROM Drive Manufacturers (I-M) (117525) The following is a list of some of the major CD-ROM drive manufacturers. Phone numbers and specifications are included.

List of Major CD-ROM Drive Manufacturers (N-O) (117526) The following is a list of some of the major CD-ROM drive manufacturers. Phone numbers and specifications are included.

List of Major CD-ROM Drive Manufacturers (P) (117528) The following is a list of some of the major CD-ROM drive manufacturers. Phone numbers and specifications are included.

List of Major CD-ROM Drive Manufacturers (-S) (117527) The following is a list of some of the major CD-ROM drive manufacturers. Phone numbers and specifications are included.

Loading HP ScanJet IIcx Driver Causes CD-ROM to Fail (129416) When you load the driver for the Hewlett-Packard (HP) ScanJet IIcx scanner attached to your computer, the computer's CD-ROM drive may stop working.

Mac Multimedia: Can't Eject or Drag CD-ROM Icon to Trash (119322) When dragging the CD icon to the Trash, or choosing Eject Disk from the Special Menu, you may receive an error message similar to this:

Metadata Is Not Copied When You Make an Audio CD-ROM (297756) When you make an audio CD-ROM in Windows XP from Windows Media Author (WMA) or .mp3 media, metadata information (title, artist, album, composer, and so on) is not copied.

Missing or Incorrect CD-ROM Properties (300697) When you right-click a CD-ROM, and then click Properties, the capacity and label entries may be incorrect or missing

Mitsumi CD-ROM Disrupts Video/Audio Playback (120749) A Windows NT Workstation or Server computer with a Mitsumi CD-ROM exhibits disruptions in video playback: images stop moving, sounds repeat or have gaps. Files can still be read from the drive as normal.

Mitsumi CD-ROM Support Information (112216) Mitsumi Electronics manufactures low-cost CD-ROM drives that operate on non-SCSI host adapters. These drives are not currently on the Windows NT Hardware Compatibility List.

Mitsumi Driver Does Not Support Sound Blaster 16 Multi-CD-ROM (123995) The Mitsumi CD-ROM driver supplied with Windows NT version 3.5 does not support the Creative Labs Sound Blaster 16 Multi-CD-ROM board (CT2230).

MS-DOS Setup Err Msg (CD-ROM System): Hard Disk Not Readable (104534) If you have an Adaptec 1542B SCSI disk, a SCSI CD-ROM drive, and ASPI4DOS.SYS is loaded when you install MS-DOS, you may receive the following error message:

NE2000 and Panasonic CD-ROM Fails when Used Simultaneously (124428) You experience a failure loading and simultaneously using a NE2000 (or compatible) network adapter and a Panasonic CD-ROM drive attached to a Sound Blaster 16 adapter.

NEC 3X CD-ROM Drives Not Supported (123277) These specific models of the NEC CD-ROMs are known to have problems with Windows NT.

NetMeeting Cannot Run When You Are Running a DVD-ROM Program (232813) When you join a Microsoft NetMeeting conference and play a DVD-ROM disk simultaneously, you may receive the following error message:

No Sound Playing an Audio CD in Analog Mode on USB Speakers (306706) On computers with Universal Serial Bus (USB) speakers as the preferred audio output device, you may not hear any sound when you play CD audio in Analog mode. The master volume slider in Windows Media Player has no effect on the volume.

No Video or Choppy DVD Playback with a Toshiba Hardware Decoder Version 2 or 3 (297740) On a computer that uses the Toshiba hardware decoder version 2 or 3, DVD playback in Windows Media Player may be choppy or have no video at all. Although standard DVD troubleshooting may not resolve this issue, playback may work correctly in other DVD

Non Critical Error with IR32_32.DLL and Mitsumi IDE CD-ROM (124360) When you install Windows NT version 3.5 from a Mitsumi IDE CD-ROM the following error message appears:

Only Audio Is Copied Although "Copy to Audio CD" Is Enabled for Video Media Files (297737) Although the "Copy to Audio CD" feature is enabled for some video media files, when you use this feature, only the audio stream is copied to the CD-ROM or CD-RW.

Only One CD-R or CD-RW Disk Drive Can Be Used to Create Compact Discs in Windows XP (294652) When you have a computer with more than one CD-R or CD-RW disk drive, only one disk drive may enable you to create compact discs. If you click to select the Enable CD Recording on this drive check box for either the CD-R or CD-RW disk drive that is

Overlay Failed Error After You Resume DVD Player When the Extended Desktop Is Turned On (810795) If you pause a DVD player before it enters standby, when the player resumes from standby, you may receive an "Overlay failed" error message. You may receive this error if the following sequence of events occurs: The computer is a laptop and is

Overseer DVD-ROM: Movie Playback Is Choppy and Colors Are Washed Out (233013) When a movie is played in the DVD-ROM version of Tex Murphy: Overseer, the playback may not be smooth, and the movie may appear washed out or grainy.

Overseer DVD-ROM: Movies in the Game Are Not Played (233014) When you play the DVD-ROM version of Tex Murphy: Overseer, the movies in the game may not be played.

Overseer: How to Select Your DVD-ROM Drive (233015) This article describes how to select your DVD-ROM drive in Tex Murphy: Overseer.

Overseer: How to Set the DVD-ROM Drive Letter (233012) The following article describes how to set the DVD-ROM drive letter in the DVD-ROM version of Tex Murphy: Overseer.

Panasonic SQ-TC510N 5-Disk CD-ROM Changer Displays Ten CD-ROM Drives in Windows Explorer After Upgrade (261878) When you upgrade your computer from Microsoft Windows 95 to Microsoft Windows 98, Microsoft Windows 98 Second Edition, or Microsoft Windows Millennium Edition (Me) with a Panasonic SQ-TC510N 5-disk CD-ROM Changer installed, multiple CD-ROM

Parental Control Settings for DVD Playback May Not Work (303274) A user may be able to play a DVD regardless of any Parental Control settings you previously chose.

Periods Not Displayed in CD-ROM Disc Volume Label (129054) If a CD-ROM disc has a period in the volume label, Windows NT 3.5 does not show the period. This affects applications that query the volume label to ensure the correct disc is in the CD-ROM drive. This only affects down-level clients, not o

Picture Tasks Options and Filmstrip View Not Available on a CD-RW Drive (291560) Neither the Picture Tasks options in the Web View pane (View as a Slide Show and Print pictures) nor Filmstrip view are available for picture files on a compact disc that is in a rewritable compact disc (CD-RW) drive

Pioneer DVD-303R DVD-ROM Reads Data Files as Audio Tracks (267586) If you have a Pioneer DVD-303R DVD-ROM, data files can be seen as audio tracks on data CDs or DVDs. You are not able to run an application or DVD movie from the CD or DVD.

Poor Video Performance with MARGI Systems DVD-to-Go PCMCIA Video Adapter (305939) When you use a MARGI Systems DVD-to-Go PCMCIA video adapter to play a DVD in a portable computer, the video display may be distorted. Additionally, there may be an exclamation point next to the Margi_Systems DVD_Decoder under Other Devices in Device

Portege Does Not Start After You Install Windows XP and a Panasonic PC Card CD-ROM Is in PC Card Slot 1 (307049) When you try to install Windows XP on a Toshiba Portege 7020 portable computer that has a Panasonic PC Card CD-ROM in the portable computer's PC Card slot 1, the computer may not start

PRB: MCI Eject Button Fails to Close Caddyless CD-ROM Drive (116451) When you use the MultiMedia MCI custom control (MCI.VBX) to load a caddyless CD-ROM drive by clicking the eject button to close the drive, the drive will close and reopen instead of simply closing.

PRB: SetCurrentDirectory Fails on a CD-ROM Drive on Win32s (125013) In the following code, assuming that drive E corresponds to a CD-ROM drive, SetCurrentDirectory() always fails to set the current directory to the root directory on the CD-ROM drive. Instead the current directory remains unchanged:

PRB: You Cannot Write to a DVD-RAM Disc That Is in a DVD-RAM/CD-RW Combination Drive (826510) When you try to write to a DVD-RAM disc that is in a DVD-RAM/CD-RW combination drive, you may receive the following error message: The disc in the drive is not a writable CD or it is full. Please insert a blank, writable CD into drive D:\, or insert a

Problems Copying Large Files Using Texel DM 3024 CD-ROM (123439) When you use the Texel DM 3024 CD-ROM drive on a system running in a multi-threaded environment, such as Windows 95, Windows NT, OS/2, Novell NetWare, or Unix, one of the following problems occurs:

Problems When You Create an Audio CD with Your Hewlett-Packard CD-Writer Drive (309325) When you use Windows Media Player to try to make (burn) an audio CD in your Hewlett-Packard (HP) CD-Writer drive, the burning process may unexpectedly stop and not complete. When this occurs, you may receive a status message that indicates that an...

Problems When You Swap a CD-ROM During Hibernation in Windows XP (316575) Under the following conditions, your CD-ROM may not work after you resume your computer, and your CD-ROM may have a Code 38 status in Device Manager:

Problems When You Use Creative Labs Remote Center with Certain CD-ROMs (311160) When you log on to your Windows XP-based computer, you may receive a Dr. Watson fault error message that refers to the Rcenter.exe file. If you view the data that the error report contains, the following error signature information is displayed: App...

Problems with InterVideo DVD Software After Upgrading to Windows XP Service Pack 1 (329623) You may experience problems with the InterVideo DVD software after you upgrade to Windows XP Service Pack 1 (SP1). When you try to play a DVD by using the InterVideo DVD software, any of the following symptoms may occur: During DVD playback, you may

Problems with the InterActual DVD Playback Program (320552) When you are using the InterActual DVD playback program that is included with some DVD video titles, you may experience one or more of the following symptoms: When you work with the commands on the Options menu, you may not be able to view the extra

Prompted for CD-ROM When You Run System File Checker While Correct CD-ROM Is in Drive (263499) When you run System File Checker (SFC), you may receive the following error message:

Prompted to Insert Your Windows XP CD-ROM During Setup When the CD-ROM Is in the CD-ROM Drive (811260) When you try to install Windows XP, you may be prompted to insert the Windows XP Professional CD-ROM, although the CD-ROM is already in the drive.

PUB2002: "The Feature You Are Trying to Use Is on a CD-ROM or Other Removable Disk That Is Not Available" Error Message When You Try to Install Publisher 2002 (322078) When you try to install or upgrade Microsoft Publisher 2002, you may receive the following error message:

Resources for Troubleshooting DVD Problems in Windows XP (308012) This article is intended to assist you in using the DVD Troubleshooter that is included in Windows XP Help and Support Center, and to provide a list of online support services that may help you solve your problem. Problems Addressed in the DVD

Roxio DirectCD 5.1 Stops Responding When You Copy Large Files to CD-ROM (328600) After you install Service Pack 1 (SP1) for Windows XP, the DirectCD program included with Roxio Easy CD Creator version 5.1 may stop responding when you use it to copy large files (for example, files of more than 100 megabytes [MB]) to a CD-ROM

SCSI Error: No SCSI Host Adapter Found Error Message When You Attempt to Record a CD (316393) After you upgrade your computer to Microsoft Windows XP from Microsoft Windows 98, Microsoft Windows 98 Second Edition, or Microsoft Windows Millennium Edition (Me), the CD-RW drive may not be recognized by Windows XP. You experience the following...

Second CD-ROM Drive Not Detected in Windows 95 (121926) When you install Windows 95 on a system with two CD-ROM drives, one of the CD-ROM drives is not detected.

Serbian/Croatian Language ID Problem with DVD Playback in Windows Media Player (316747) In Windows Media Player, when you set the language settings to Croatian, and then you close the Options dialog box, the settings are changed to Serbian when you reopen the Options dialog box

Setup Cannot Find CD-ROM on Computer with Multiple CD-ROM Drives (205874) When Windows 98 Setup starts the last time, you may receive the following error message:

Setup Doesn't Recognize CD-ROM Disc (109990) Setup doesn't recognize the installation CD-ROM disc. When you insert the CD, the system beeps and redisplays the prompt to insert the CD.

Setup Prompts You for the Windows XP SP1 CD or I386 Folder When You Try to Add a Windows Component (328096) When you try to add a Windows component (for example, Fax Services) to your Windows XP Service Pack 1 (SP1)-based computer, Setup may prompt you for the Windows XP Service Pack 1 CD-ROM or for the I386 folder on the network that contains the Windows...

Setup Requests Disk 9 with Multiple CD-ROM Drives (129299) The Windows NT 3.51 Setup goes through two processes when choosing the CD-ROM drive from which Windows NT 3.51 will be set up. First, when Setup is in text mode, Setup prompts you to choose SCSI drives on your machine and loads Windows NT 3

Shared CD-ROM Parent Directory Not Visible (111803) When you share a CD-ROM drive and connect to it from a Windows for Workgroups client and you run the DIR * command from a subdirectory of the CD-ROM, the directory listing does not include the double dot (..) entry that represents the paren

SMARTDrive Version 5.0 Now Caches CD-ROM Drives (103552) Microsoft SMARTDrive version 5.0 supports CD-ROM drive caching. Any CD-ROM that is supported by Microsoft CD-ROM Extensions (MSCDEX.EXE) can be cached by SMARTDrive.

Some Access Keys Apply to More Than One Command on the Shortcut Menu for CD-RW Drive (303557) When you right-click the CD-RW drive in My Computer, some access keys are duplicated on the shortcut menu. Specifically, the access key A is applied to both the AutoPlay and the Erase this CD-RW commands

Some Controls May Not Function During DVD Playback (306698) If you click one or more of the controls in Windows Media Player while a DVD is playing, the control may not work. For example, when you click Resume while a DVD is playing, nothing may occur

Some Toshiba CD-ROM Drives May Not Work with Windows NT (105022) Some Toshiba CD-ROM Drives May Not Work with Windows NT The information in this article applies to: Microsoft Windows NT Server version 3.1 Microsoft Windows NT Workstation version 3.1 Microsoft Windows 3.1 Advanced Server Under Windows NT, the Toshiba TXM-3201, TXM-3301,

Sony CDU-31a CD-ROM on Fusion 16 Sound Card Not Detected (129146) When you run Setup, the Sony CDU-31a CD-ROM drive that is attached to the Media Vision Fusion 16 sound card in your computer is not detected. The Add New Hardware Wizard also does not detect this CD-ROM drive.

Sound Blaster CD-ROM Driver Does Not Support CD Audio (103486) If a pure CD Audio disc is inserted and then you access it using the Media Player or the CD Player, no sound or very low sound will be heard. If you then insert a data disk and attempt to access the CD-ROM from File Manager, an "Incorrect F

SP2 File Dates Different on CD-ROM and Floppy Media (122366) U.S. Service Pack 2 file dates are not the same on the CD-ROM and the download files from the electronic services. However, the executable files are the same.

STOP 0x0000007B: Inaccessible Boot Device After Removing CD-ROM (125933) After you have installed Windows NT version with an IDE CD-ROM that is daisy chained with your IDE hard disk, and have configured the CD-ROM as a slave and the hard disk as the master, the following STOP message appears when you reboot afte

STOP 0x7B Error After You Remove or Reinstall Roxio Easy CD Creator 5 Platinum Edition (811408) When you restart your computer after you remove Roxio Easy CD Creator 5 Platinum Edition, you may receive a STOP error message on a blue screen that is similar to the following: A problem has been detected and Windows has been shut down to prevent...

Support for CD-ROM Changers in Windows 95 (123612) Microsoft Windows 95 supports the use of CD-ROM changers (also known as jukeboxes). Although the protected-mode CD-ROM drivers should allow you access to your CD-ROM changer, the real-mode CD-ROM drivers are likely to be more reliable.

Support for Compaq Proliant Built-in CD-ROM and Tape Drives (115543) The Compaq Proliant computer comes with built-in CD-ROM and tape drives. Both of these drives are attached to the Compaq Fast-SCSI-2 controller and are fully supported under Windows NT by the NCR 53c710 driver. However, you may want to obta

Supported Software MPEG-2 DVD Decoders in Windows Media Player for Windows XP (306331) This article describes how to detect and (possibly) upgrade third-party software MPEG-2 DVD decoders in Windows XP.

System Hangs When Accessing Sound Card Controlled CD-ROM Drive (118954) When you press CTRL+ALT+DEL to reboot and then try to use the Sound Blaster or Media Vision Pro Audio "SCSI" CD-ROM drive, Windows 95 stops responding (hangs).

Technical Support for the Chinon CD-ROM Drive (117735) Microsoft Visual C++ after version 1.5 are available exclusively on CD-ROM. The versions listed above can be bought bundled with a Chinon 535 Series CD- ROM drive and Future Domain SCSI interface card in case you do not have your own CD-ROM

Testing to See if a Drive is a CD-ROM (103219) ISCDROM: Demonstrates Testing if Drive is CD-ROM.

The "Write to CD" Option is Available While Copying Files to the Staging Area (300779) The process of copying large amounts of data to the CD-ROM temporary files area may take several minutes. During this time, the option to Write To CD is available and can be clicked. However, if you click this option, the CD copy operation may not...

The Ahead Nero Burning ROM Software Cannot Locate the Wnaspi32.dll File After an Upgrade to Windows XP (302809) If you upgrade your computer from Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me) to Windows XP, and then you attempt to use Ahead Nero Burning ROM version 5.5.2.4 software, you can receive the following error message: Nero - Burning

The Archive Bit Is Not Set When You Copy a File from a CD-ROM to a Disk (326222) If you use Windows Explorer to copy a file from a CD-ROM drive to a folder whose archiving bit is set on a local hard disk, the "File is ready for archiving" (or archive) bit is not set

The AutoPlay Function Does Not Work and the Current Media Does Not Appear in My Computer When You Insert a CD or DVD (817357) When you insert a CD or DVD into your CD-ROM or DVD-ROM drive, you may experience one or both of the following problems: The AutoPlay function does not work. Programs or files that you expect to start or open automatically do not start or open when

The CD-ROM Drive May Not Be Accessible During Setup on Computers That Have DirectCD Installed (297837) When Adaptec DirectCD is installed on a Windows-based computer and DirectCD has locked the CD-ROM drive, and then you upgrade the operating system to Windows XP, the CD-ROM drive may remain locked (inaccessible) during Setup until Setup is finished

The CD-ROM Volume Control in the Multimedia Mixer Volume Controls Does Not Change the Volume (296615) When you attempt to change the CD-ROM audio volume by using the multimedia mixer volume controls, it does not move the slider to adjust the volume. Also, if you click to select the Mute check box that is located under CD Audio, the sound is not muted

The CD-RW Drive May Be Assigned Two Drive Letters in My Computer (297824) If you right-click My Computer, click Manage, click Disk Management, and then change a drive letter of a CD-RW drive, the My Computer name space may not display the proper changes. Instead, two CD-RW drives (the previous CD-RW drive letter and the new

The Czech Republic Is Listed Two Times in the DVD-ROM Drive Properties (822257) On a computer that is running the Czech Republic version of Windows XP Service Pack 1 (SP1), when you use Device Manager to view the DVD-ROM drive properties, the Czech Republic is listed two times in the DVD Region list, and you cannot change the

The DVD Playback Function Does Not Work During a Remote Assistance Session (302899) The playback function on a digital video disk (DVD) video player does not work during a Remote Assistance session. For example, if you send out a Remote Assistance invitation, and then start the DVD video player, the DVD playback function does not

The File 'Asms' on Windows XP Professional CD-ROM Is Needed Error Message When You Install Windows XP (311755) When you install Windows XP, you may receive the following error message: [Files Needed] The file 'Asms' on Windows XP Professional CD-ROM is needed. Type the path where the file is located, and then click OK. Copy files from:

The Filter Is in the Wrong State Error Message When You Try to Write Files to a CD (823773) After you write (burn) files to a CD, or after you send files to a portable device, Windows Media Player may display a "will not fit" message in the status column of each file except the first file. You may also receive the following error message:...

The Option to Erase the CD-RW May Not Be Displayed In Windows XP (301329) In Windows XP, if you have a CD-RW disk that is full, the option to erase the disk may not be displayed.

Third-Party Boot Manager Loaders Are Overwritten When You Install Windows XP from CD-ROM (282110) When you use a third-party boot loader to create multiple primary partitions for multiple operating systems, and you install Microsoft Windows XP by starting the computer from the Windows XP CD-ROM, the boot loader for these programs is overwritten

This Media Is Write Protected Error Message When You Use Microsoft Backup with CD-RW (303106) When you attempt to use Microsoft Backup with CD-RW, you may receive an error message similar to the following...

Tracks Have Different Audio Levels When You Make a Compilation Audio CD-ROM with Windows Media Player (303225) When you play a compilation audio CD-ROM that you made with Windows Media Player, the audio levels from track to track may not be consistent. For example, some songs or audio tracks may be very loud, and others may be noticeably more quiet.

Troubleshooting CD-ROM Problems in Windows 2000 and Windows NT (126380) This article describes how to troubleshoot problems with your CD-ROM drive in Windows.

Troubleshooting DVD Playback in Windows Media Player for Windows XP (306318) Windows Media Player support for DVD playback is dependent upon the presence of a supported decoder, either hardware or software, and a supported DVD drive. When these are present, Windows Media Player provides DVD features and configuration options

Troubleshooting Invalid CD Key Error Message During Windows XP Setup (310637) When you enter your product key during Windows XP Setup, you may receive an error message similar to the following one: The CD Key which you entered is invalid. Please try again.

Two CD-ROM Icons Are Displayed After Swapping LS-240 to CD-ROM Drive (298505) When an LS-240 (high-capacity floppy disk) drive is "hot swapped" by a CD-ROM drive, an extra icon may be displayed in My Computer and Windows Explorer. Device Manager also displays two CD-ROM devices. This problem disappears when you restart the...

U.S. Service Pack 1 CD-ROM \MIPS Directory (CSD002/528) (106410) U.S. Service Pack 1 CD-ROM \MIPS Directory (CSD002/528) The information in this article applies to: Microsoft Windows NT Server version 3.1 Microsoft Windows NT Workstation version 3.1 Microsoft Windows NT Advanced Server, version 3.1 SUMMARY Volume in drive D is CD_ROM

U.S. Service Pack 1 CD-ROM \SUPPORT Directory (CSD002/528) (106411) U.S. Service Pack 1 CD-ROM \SUPPORT Directory (CSD002/528) The information in this article applies to: Microsoft Windows NT Server version 3.1 Microsoft Windows NT Workstation version 3.1 Microsoft Windows NT Advanced Server, version 3.1 Volume in drive D is CD_ROM

Unable to Access CD-ROM with CD-ROM Changer (186821) When you access a CD-ROM on your Windows NT-based computer, files on the CD-ROM may show a file size of zero bytes. You may also be unable to access any data on the CD-ROM.

Unable to Access the CD-ROM Drive or Floppy Disk from the EFI Shell (282944) After you boot an Itanium (IA64)-based computer into the EFI shell, you are unable to see the CD-ROM device or the floppy device by using the map command

Unable to Burn a CD-ROM By Using a Samsung CD-RW Drive (308591) When you try to write (burn) files to a CD-ROM in one of the following Samsung CD-RW drives, the files may not appear on the CD-ROM, and you may not be able to add more information to the CD-ROM: In addition, the CD-ROM that you made in the Samsung

Unable to Locate Either CD Deluxe or CD Player Playlists in Windows Media Player (284971)Any of your playlists that had been created using either the CD Deluxe or the CD Player program are not recognized by Windows Media Player.

Unsafe Removal Error Message for a DVD-ROM Drive When Your Computer Returns from Hibernate or Standby Mode (304912) When your computer returns from Hibernate or Standby mode and a CD-R media is in your drive, you may receive the following error message where the device is listed as a DVD-ROM drive: You have unplugged or ejected a device without stopping it. NOTE:...

Upgrade Advisor Incorrectly Reports Easy CD Creator 5 as Not Compatible (813339) When you run Microsoft Windows Upgrade Advisor, it may report that Easy CD Creator 5 by Roxio Inc. is not compatible with Windows XP. This problem may occur even if you have a compatible version (5.1 or later) of Easy CD Creator installed. Note :...

Using Musical Titles with More than One CD-ROM Drive (103092) On a computer with more than one CD-ROM drive, the programs listed at the top of this article will run in the CD-ROM specified by the MCI CD Audio driver and not the drive from which the above applications were installed. If one the above a

Visual Studio .NET and Microsoft Developer Network Files Corrupted During Installation from Samsung DVD-ROM (320567) You may experience various problems when you use the DELL/Samsung SM-308 and SN-308B DVD-ROM drive (the Dell Combo drive) to install Visual Studio .NET (VS .NET) or the Microsoft Developer Network (MSDN) Library

Volume Control May Not Work When You Play an Audio CD in the My Music Folder (830391) When you listen to an audio CD or other audio file in the My Music section of Microsoft Windows XP Media Center Edition, and you try to raise the volume, the volume control may not increase the sound level as expected, or the sound may not play at all.

Windows 2000 DVD-ROM Drive Cannot Read Windows XP-Formatted FAT32 DVD-RAM Media (304841) After you format a DVD-RAM media to the FAT32 file system and you then write files to it by using a DVD-RAM drive in Windows XP, you may be unable to read the RAM media in Windows 2000 by using a DVD-ROM drive. You may receive one of the following

Windows 2000 May Display an Error Message on a Blue Screen with Adaptec CD-R or CD-RW Software (237468) When you attempt to run Adaptec Easy CD Creator version 3.5b or earlier or Adaptec DirectCD version 3.0 or earlier on your Windows 2000-based computer, the program may not start properly, and your computer may stop responding (hang). Also...

Windows Backup Does Not Back Up to CD-R, CD-RW, or DVD-R Devices (315255) When you select a backup media device in Backup (Ntbackup.exe), you cannot select a CD-R (compact disc recordable), CD-RW (compact disc rewritable), or DVD-R (digital video disc recordable) device

Windows Backup Does Not Back Up to CD-R/CD-RW/DVD-R Devices (262006) When you choose the backup media device in Backup (Ntbackup.exe), you cannot choose a CD-R (compact disc recordable), CD-RW (compact disc rewritable), or DVD-R (digital video disc recordable) device

Windows Media Player Cannot Play CD-ROM with Both Audio and Data Tracks (307911) When you try to use Windows Media Player to play your audio CD-ROM, you may experience one or more of the following symptoms: Windows Media Player may not recognize some or all of the audio on the CD-ROM. Some of the audio tracks may not be listed...

Windows Media Player Is Currently Unable to Play DVD Video Error Message When You Try to Play a DVD in Windows Media Player (823770) When you try to use Microsoft Windows Media Player to play a DVD after you upgrade to Windows XP, you may receive the following error message: Windows Media Player is currently unable to play DVD video. Error ID = 0xC00D116A, Remedy ID = 0x00000000 DVD Screen Is Stretched After You Switch Back from a Television Show (827540) When you switch from a DVD movie to a television show and back again, the DVD screen is stretched, making the image appear taller and skinnier than expected

Windows Media Player May Not Recognize or Play DVD (309321) When you insert a DVD movie into your DVD-ROM drive, the movie may not play in Windows Media Player for Windows XP. The DVD may not be recognized in Windows Media Player, or if it is recognized, playback may not start.

Windows Media Player Stops Playing a DVD Movie After Resuming from a 3D Screen Saver (318586) If a 3D screen saver starts while Windows Media Player is playing a DVD movie, only the audio portion of the movie may be played when you resume the computer from the screen saver. Windows Media Player may also stop playing the movie completely when

Windows NT Fails to See a CD-ROM Drive (101965) If you have two IBM SCSI adapters, with the boot drive on one adapter and a CD-ROM on the other adapter, Windows NT Setup does not see the CD-ROM drive.

Windows NT Installation from MSDN CD-ROM (112397) Microsoft Windows NT version 3.1 is supplied with the Microsoft Developer Network (MSDN) CD-ROM. It is located on the Systems CD-ROM disk number 2. Follow these steps to install Windows NT (U.S., Intel x86 version):

Windows NT Takes Long Time to Start with Aztech CD-ROM Driver (128608) Windows NT Takes Long Time to Start with Aztech CD-ROM Driver The information in this article applies to: Microsoft Windows NT Server version 3.1 Microsoft Windows NT Workstation version 3.1 Microsoft Windows NT Advanced Server, version 3.1 Microsoft Windows NT Workstation

Windows XP Detects Eight CD-ROM Drives After You Install a Panasonic KXL-810AN PC Card (307086) After you install a Panasonic KXL-810AN PC Card by using the Panasonic CD-ROM KXL-810AN Windows 2000 driver on a computer that runs Windows XP, Windows XP may detect eight CD-ROM drives even though the computer actually has only one CD-ROM drive

Windows XP Does Not Recognize a DVD-RW Disc (818733) When you insert a DVD-RW disc into the DVD drive of a Windows XP-based computer, Windows XP does not recognize the disc. For example, you do not see any files on the disc. You may also experience this problem with DVD-RW discs that have been formatted

Windows XP Does Not Support Testing Before Writing to CD-R or CD-RW Media (302711) In Windows XP, because you cannot test the CD-burning capabilities of the CD burner before you start the write process, a CD-R disk could potentially be ruined because of a buffer under-run. There is no way of running a test write to the CD-R prior to

Windows XP Supports the DVD-RAM File Systems (283588) This article describes the ability of Microsoft Windows XP to support the DVD-RAM file systems

WinNT 3.5 Does Not Automatically Share CD-ROM and Floppy Drives (126309) Windows NT 3.5, 3.51 and 4.0 differ from Windows NT 3.1 in that an administrative shares are no longer automatically created for CD-ROM drives and floppy drives.

WINUP - Setup Option of Critical Update Notification 5.4 Installed from CD-ROM Does Not Function (324656) If you installed Critical Update Notification 5.4 from CD, the notification option that you chose during setup may not function properly.

WMP: "Windows Media Player Cannot Play This File" Error Message Appears When You Try To Play an Audio CD (326680) When you try to play an audio CD in Microsoft Windows Media Player, you may receive the following error message: Windows Media Player cannot play this file. Connect to the internet or insert the removable media on which the file is located then try to...

Writer/Artist: CD-ROM System Requirements (123734) The following are the minimum system requirements to successfully run Creative Writer CD-ROM and Fine Artist CD-ROM:

XCOPY from CD-ROM on DPT 2012b Controller Can Cause Hang (104227) Your system may stop responding (hang) when you use the XCOPY command from a CD-ROM off a DPT 2012b controller on a Windows NT computer to a Microsoft OS/2 LAN Manager server across a network.

You Are Prompted to Insert the Correct CD-ROM When You Try to Install the Live Communications Server Administration Tools (830524) When you try to install the Microsoft Office Live Communications Server 2003 Administration Tools on a Microsoft Windows 2000-based or a Microsoft Windows XP-based computer, you may be prompted to insert the Live Communications Server CD-ROM even

You Cannot Copy Files from DVD Movie Disks (313327) When you try to copy Video Object (.vob) files from a DVD disk, you may receive one of the following error messages: In Windows XP: Copy Protection Error - The read failed because the sector is encrypted. In Windows 2000: The maximum number of sectors

You Cannot Play a DVD-RW or a DVD+RW Disk by Using Windows Media Player or Sonic CinePlayer (814846) When you try to play a DVD-RW or a DVD+RW disk by using either Windows Media Player or Sonic CinePlayer from Sonic Solutions, you may receive the following error message: The DVD key exchange for copy protection has failed. Playback is not possible

You Cannot View the Contents of a Compressed Folders in the Temporary CD Writing Area (297849) If you copy a compressed folder, such as a .zip file, to a CD-R or CD-RW drive, you cannot view the contents of the compressed folder while it is in the Temporary CD Writing area.

You Cannot View the Files on a Disc After You Replace a CD-R or CD-RW Drive with a DVD or CD-ROM Drive (311455) On a computer (such as a notebook computer) in which you can replace the CD-R or CD-RW drive with a DVD or CD-ROM drive, you may not be able to gain access to the files that are on the disc that is in the DVD or CD-ROM drive if you replace the CD-R or

Your Computer May Stop Responding After You Remove Either a CD-ROM Drive or a DVD Drive from the Drive Bay (310664) You computer may stop responding (hang) when you attempt to hot detach either a CD-ROM or a DVD drive from the drive bay. Typically, you hot detach the drive by either clicking the Safely Remove Hardware icon in the status area of the taskbar or by

Your Computer Stops Responding During Shutdown if the CD-ROM Tray Is Open in Windows 2000 (322930) If you shut down your computer while your CD-ROM tray is in the open position, your computer may stop responding (hang).

Your IEEE 1394 or USB CD-ROM or DVD-ROM Drive May Not Be Recognized in Windows XP (323507) Under the following conditions, your IEEE 1394 or USB CD-ROM or DVD-ROM drive may not be recognized

Last edited by FutureProof; 24-11-2003 at 07:26.
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