DVD Drive Won't Open?

BreakingPoint · 07-03-2009

My DVD drive won't open, and I don't know what to do. I was able to get it open once earlier, but it closed by itself as I was turning the PC back on. It doesn't seem to be jammed or have some kind of internal problem. There is no disk inside, but the LED is almost always on or flashing. I've tried turning the computer off, logging off, and even putting the computer on standby, but none of those worked. There's also no manual way for me to do it.

My theory is that the drive won't open because the computer is somehow registering it as working, even though there is no disk in there. Anyone have any idea what's up?

Zippity · 07-03-2009

Straighten out a paper clip and poke it in the small hole in the front of your DVD tray

BreakingPoint · 07-03-2009

Sorry, but as I said, I can't do it manually. Said hole doesn't even exist, and I have no paperclips.

Zippity · 07-03-2009

BreakingPoint · 07-03-2009

Please, don't spam. This forum is supposed to be for helping people.

Zippity · 07-03-2009

BreakingPoint · 07-03-2009

I asked for help, and you replied with something that was very clearly not help. Therefore, it's spam. Please, stop posting in this thread if you're not going to offer a solution. Throwing my hardrive out a window will not fix the problem, and it will cause me to loose a lot of important data, as well as a very expensive peice of equipment. And my computer would be rendered useless.

Zippity · 07-03-2009

I can't delete my previous messages.

What do you mean by you can't do it manually?

Is the DVD tray hidden behind a faceplate that opens when you push a button? If so, try opening the faceplate with your fingernail or a pin.

What were you doing turning the power on with the DVD tray open?

BreakingPoint · 07-03-2009

The DVD tray is not hidden behind any kind of panel that you lift up. And I had put the computer in standy mode while trying to get the drive to open.

**Dee** · 07-03-2009

@BreakingPoint
First of all, you will need to give us more information to receive help.
Make and model of DVD burner?
If it came pre-installed in your PC. Make and model of the PC?

Secondly. There is absolutely no reason to be rude to someone who is trying to help you. Keep this in mind if you want people here to help you. No one is paid to give help here, they do it voluntarily.

Zippity's reply to your original message was a perfectly valid post. I never seen an "add in" DVD burner with an eject button and tray that didn't also have an emergency eject hole.

BreakingPoint · 07-03-2009

I wasn't talking about his first post, but his second post was what was rude. And I was never rude to him. I was very polite in asking him not to do that. I also mentioned in my first post that I couldn't do anything manually.

It's not a DVD burner. It's the DVD drive on the computer tower. I don't know any other info, since I bought this from a relative some time ago.

I already posted what I suspect the problem is.

Zippity · 07-03-2009

Dee-27

I was the guilty one when I suggested in my 2nd reply that BP should just toss his machine out the window - I had added a smiley, but I guess my comment was out of turn

*bjkg* · 08-03-2009

@ BreakingPoint,

To move this thread to a point that Forum Members will be able to provide meaningful assistance to you how about reviewing Dee-27’s #10 posting and provide ALL the information that Dee-27 requested ->

The Name and Model Number of your undisclosed Drive – Device Manger will provide this information.

Also provide the Name and Model Number of the Computer that your undisclosed Drive is installed in.

Also elaborate on your statement “I can't do it manually”. Exactly what do you mean by that statement. Why can’t you manually open the optical Drive Drawer Tray? ALL optical Drives have manual release eject hole located somewhere on the faceplate the optical Drive.

Below is short synopsis of how to manually open an optical drive drawer tray ->

Check for a small hole on the faceplate of optical drive. Depending on the model of the drive the location of the manual eject hole will vary. Below is an example of typical optical drive drawer tray manual release hole.

Embedded Images

View/download images and remove advertisements by registering now! (it's easy, free and takes less than a minute)

You must be registered in order view images in this forum.

Close all programs and shut down the Computer.

Unplug the PC from the power outlet.

Locate the manual release hole on faceplate of the optical drive.

Find something small enough to be inserted into the release hole, such as a sturdy paper clip. Straighten the paper clip so that it can be inserted into the release hole. Insert the paper clip straight into the release hole until resistance is felt. Once the resistance is felt, keep inserting the paper clip in a pumping motion. The drawer should slowly come out about a quarter of an inch. Remove the paper clip. Firmly grasp the edges of the optical drive drawer and gently pull until the drawer is all of the way out.

Remove the disk from the optical drive.

Once the disc has been removed, plug the PC back in to the power outlet and restart the system.

Also if you have Auto Run enabled on your undisclosed optical drive suggest disabling this feature. If you don’t have Auto Run enabled then your undisclosed optical drive should not be attempting to Run or Accesses the Disk that is currently ‘Stuck’ or ‘Jammed’ in your undisclosed optical drive.

Regards,
bjkg

BreakingPoint · 08-03-2009

It feels like no one is listening. I've already explained that there is no disk in there, what I think the problem is, and what I meant when I can't do it manually. Said hole is simply not there. I've looked, but I don't see anything.

And all I can find in the Device Manager is:

PIONEER DVD-ROM DVD-117R

Zippity · 08-03-2009

You are not really helping your cause with your replies

Why can you not do it "manually"? What do you mean by that comment?

BreakingPoint · 08-03-2009

I already told you!>_< Manually, as in, the method you first suggested, to which I replied with that statement.

Zippity · 08-03-2009

Can you post a photo of whatever it is that the DVD drive is in, showing us the DVD tray?

BreakingPoint · 08-03-2009

Embedded Images

View/download images and remove advertisements by registering now! (it's easy, free and takes less than a minute)

You must be registered in order view images in this forum.

Zippity · 08-03-2009

What model is it?

Have you run a search of Sony's website to get a users manual?

BreakingPoint · 08-03-2009

I already gave the number I could find. I don't know anything else.

Zippity · 08-03-2009

What country are you in?

Zippity · 08-03-2009

Do you want help or not?

I need the model of your PC, not the DVD player.

Zippity · 08-03-2009

The PIONEER DVD-ROM DVD-117R device does have a manual eject hole (go to http://us.st12.yimg.com/us.st.yimg.c..._2045_23419912 )

Unclip the plastic cover on your PC box and you might see it

Zippity · 08-03-2009

duplicate post

BreakingPoint · 08-03-2009

The US...

07-03-2009	#2
Zippity MyCE Member Join Date: Nov 2008 Posts: 121	Re: DVD Drive Won't Open? Straighten out a paper clip and poke it in the small hole in the front of your DVD tray __________________ Zippity WinFast TV 2000XP Expert WDM TV & Video Card TMPGEnc DVD Author 1Click DVD Copy Pro DVDFab 5 Platinum DVD Shrink DVD43 LITE-ON ATAPI DVD A DH20A4P LITE-ON DVDRW SOHW - 1693S

07-03-2009	#3
BreakingPoint MyCE Junior Member Join Date: Aug 2008 Posts: 94	Re: DVD Drive Won't Open? Sorry, but as I said, I can't do it manually. Said hole doesn't even exist, and I have no paperclips.

07-03-2009	#4
Zippity MyCE Member Join Date: Nov 2008 Posts: 121	Re: DVD Drive Won't Open?

07-03-2009	#5
BreakingPoint MyCE Junior Member Join Date: Aug 2008 Posts: 94	Re: DVD Drive Won't Open? Please, don't spam. This forum is supposed to be for helping people.

07-03-2009	#6
Zippity MyCE Member Join Date: Nov 2008 Posts: 121	Re: DVD Drive Won't Open?

07-03-2009	#1
BreakingPoint MyCE Junior Member Join Date: Aug 2008 Posts: 94	DVD Drive Won't Open? My DVD drive won't open, and I don't know what to do. I was able to get it open once earlier, but it closed by itself as I was turning the PC back on. It doesn't seem to be jammed or have some kind of internal problem. There is no disk inside, but the LED is almost always on or flashing. I've tried turning the computer off, logging off, and even putting the computer on standby, but none of those worked. There's also no manual way for me to do it. My theory is that the drive won't open because the computer is somehow registering it as working, even though there is no disk in there. Anyone have any idea what's up?

Today
Mr. Adbot Register to remove me Join Date: Today Location: Myce HQ Posts: Zillions

Today
Adbot Always the best offers Join Date: Today Location: Myce HQ Posts: Zillions

07-03-2009	#7
BreakingPoint MyCE Junior Member Join Date: Aug 2008 Posts: 94	Re: DVD Drive Won't Open? I asked for help, and you replied with something that was very clearly not help. Therefore, it's spam. Please, stop posting in this thread if you're not going to offer a solution. Throwing my hardrive out a window will not fix the problem, and it will cause me to loose a lot of important data, as well as a very expensive peice of equipment. And my computer would be rendered useless.

07-03-2009	#8
Zippity MyCE Member Join Date: Nov 2008 Posts: 121	Re: DVD Drive Won't Open? I can't delete my previous messages. What do you mean by you can't do it manually? Is the DVD tray hidden behind a faceplate that opens when you push a button? If so, try opening the faceplate with your fingernail or a pin. What were you doing turning the power on with the DVD tray open?

07-03-2009	#9
BreakingPoint MyCE Junior Member Join Date: Aug 2008 Posts: 94	Re: DVD Drive Won't Open? The DVD tray is not hidden behind any kind of panel that you lift up. And I had put the computer in standy mode while trying to get the drive to open.

07-03-2009	#10
Dee Senior Administrator and Reviewer Join Date: Jul 2004 Location: Scotland, UK Posts: 12,821	Re: DVD Drive Won't Open? @BreakingPoint First of all, you will need to give us more information to receive help. Make and model of DVD burner? If it came pre-installed in your PC. Make and model of the PC? Secondly. There is absolutely no reason to be rude to someone who is trying to help you. Keep this in mind if you want people here to help you. No one is paid to give help here, they do it voluntarily. Zippity's reply to your original message was a perfectly valid post. I never seen an "add in" DVD burner with an eject button and tray that didn't also have an emergency eject hole. __________________ We came to wreck everything and ruin your lives, God sent us MyCE SSD Reviews To become a member of MyCE.com just click here to join The Forum Rules \| The SSD FAQ \| The NEC/Optiarc F.A.Q. \| Liggy & Dee's NEC/Optiarc Firmware Page

07-03-2009	#11
BreakingPoint MyCE Junior Member Join Date: Aug 2008 Posts: 94	Re: DVD Drive Won't Open? I wasn't talking about his first post, but his second post was what was rude. And I was never rude to him. I was very polite in asking him not to do that. I also mentioned in my first post that I couldn't do anything manually. It's not a DVD burner. It's the DVD drive on the computer tower. I don't know any other info, since I bought this from a relative some time ago. I already posted what I suspect the problem is.

07-03-2009	#12
Zippity MyCE Member Join Date: Nov 2008 Posts: 121	Re: DVD Drive Won't Open? Dee-27 I was the guilty one when I suggested in my 2nd reply that BP should just toss his machine out the window - I had added a smiley, but I guess my comment was out of turn

08-03-2009	#13
bjkg MyCE Resident Join Date: Jan 2003 Posts: 3,547	Re: DVD Drive Won't Open? @ BreakingPoint, To move this thread to a point that Forum Members will be able to provide meaningful assistance to you how about reviewing Dee-27’s #10 posting and provide ALL the information that Dee-27 requested -> The Name and Model Number of your undisclosed Drive – Device Manger will provide this information. Also provide the Name and Model Number of the Computer that your undisclosed Drive is installed in. Also elaborate on your statement “I can't do it manually”. Exactly what do you mean by that statement. Why can’t you manually open the optical Drive Drawer Tray? ALL optical Drives have manual release eject hole located somewhere on the faceplate the optical Drive. Below is short synopsis of how to manually open an optical drive drawer tray -> Check for a small hole on the faceplate of optical drive. Depending on the model of the drive the location of the manual eject hole will vary. Below is an example of typical optical drive drawer tray manual release hole. Embedded Images View/download images and remove advertisements by registering now! (it's easy, free and takes less than a minute) You must be registered in order view images in this forum. Close all programs and shut down the Computer. Unplug the PC from the power outlet. Locate the manual release hole on faceplate of the optical drive. Find something small enough to be inserted into the release hole, such as a sturdy paper clip. Straighten the paper clip so that it can be inserted into the release hole. Insert the paper clip straight into the release hole until resistance is felt. Once the resistance is felt, keep inserting the paper clip in a pumping motion. The drawer should slowly come out about a quarter of an inch. Remove the paper clip. Firmly grasp the edges of the optical drive drawer and gently pull until the drawer is all of the way out. Remove the disk from the optical drive. Once the disc has been removed, plug the PC back in to the power outlet and restart the system. Also if you have Auto Run enabled on your undisclosed optical drive suggest disabling this feature. If you don’t have Auto Run enabled then your undisclosed optical drive should not be attempting to Run or Accesses the Disk that is currently ‘Stuck’ or ‘Jammed’ in your undisclosed optical drive. Regards, bjkg Last edited by bjkg; 08-03-2009 at 04:40.

08-03-2009	#14
BreakingPoint MyCE Junior Member Join Date: Aug 2008 Posts: 94	Re: DVD Drive Won't Open? It feels like no one is listening. I've already explained that there is no disk in there, what I think the problem is, and what I meant when I can't do it manually. Said hole is simply not there. I've looked, but I don't see anything. And all I can find in the Device Manager is: PIONEER DVD-ROM DVD-117R

08-03-2009	#15
Zippity MyCE Member Join Date: Nov 2008 Posts: 121	Re: DVD Drive Won't Open? You are not really helping your cause with your replies Why can you not do it "manually"? What do you mean by that comment? __________________ Zippity WinFast TV 2000XP Expert WDM TV & Video Card TMPGEnc DVD Author 1Click DVD Copy Pro DVDFab 5 Platinum DVD Shrink DVD43 LITE-ON ATAPI DVD A DH20A4P LITE-ON DVDRW SOHW - 1693S

08-03-2009	#16
BreakingPoint MyCE Junior Member Join Date: Aug 2008 Posts: 94	Re: DVD Drive Won't Open? I already told you!>_< Manually, as in, the method you first suggested, to which I replied with that statement.

08-03-2009	#17
Zippity MyCE Member Join Date: Nov 2008 Posts: 121	Re: DVD Drive Won't Open? Can you post a photo of whatever it is that the DVD drive is in, showing us the DVD tray? __________________ Zippity WinFast TV 2000XP Expert WDM TV & Video Card TMPGEnc DVD Author 1Click DVD Copy Pro DVDFab 5 Platinum DVD Shrink DVD43 LITE-ON ATAPI DVD A DH20A4P LITE-ON DVDRW SOHW - 1693S

08-03-2009	#18
BreakingPoint MyCE Junior Member Join Date: Aug 2008 Posts: 94	Re: DVD Drive Won't Open? Embedded Images View/download images and remove advertisements by registering now! (it's easy, free and takes less than a minute) You must be registered in order view images in this forum.

08-03-2009	#19
Zippity MyCE Member Join Date: Nov 2008 Posts: 121	Re: DVD Drive Won't Open? What model is it? Have you run a search of Sony's website to get a users manual? __________________ Zippity WinFast TV 2000XP Expert WDM TV & Video Card TMPGEnc DVD Author 1Click DVD Copy Pro DVDFab 5 Platinum DVD Shrink DVD43 LITE-ON ATAPI DVD A DH20A4P LITE-ON DVDRW SOHW - 1693S

08-03-2009	#21
Zippity MyCE Member Join Date: Nov 2008 Posts: 121	Re: DVD Drive Won't Open? What country are you in? __________________ Zippity WinFast TV 2000XP Expert WDM TV & Video Card TMPGEnc DVD Author 1Click DVD Copy Pro DVDFab 5 Platinum DVD Shrink DVD43 LITE-ON ATAPI DVD A DH20A4P LITE-ON DVDRW SOHW - 1693S

08-03-2009	#22
Zippity MyCE Member Join Date: Nov 2008 Posts: 121	Re: DVD Drive Won't Open? Do you want help or not? I need the model of your PC, not the DVD player. __________________ Zippity WinFast TV 2000XP Expert WDM TV & Video Card TMPGEnc DVD Author 1Click DVD Copy Pro DVDFab 5 Platinum DVD Shrink DVD43 LITE-ON ATAPI DVD A DH20A4P LITE-ON DVDRW SOHW - 1693S

08-03-2009	#23
Zippity MyCE Member Join Date: Nov 2008 Posts: 121	Re: DVD Drive Won't Open? The PIONEER DVD-ROM DVD-117R device does have a manual eject hole (go to http://us.st12.yimg.com/us.st.yimg.c..._2045_23419912 ) Unclip the plastic cover on your PC box and you might see it __________________ Zippity WinFast TV 2000XP Expert WDM TV & Video Card TMPGEnc DVD Author 1Click DVD Copy Pro DVDFab 5 Platinum DVD Shrink DVD43 LITE-ON ATAPI DVD A DH20A4P LITE-ON DVDRW SOHW - 1693S

08-03-2009	#24
Zippity MyCE Member Join Date: Nov 2008 Posts: 121	Re: DVD Drive Won't Open? duplicate post __________________ Zippity WinFast TV 2000XP Expert WDM TV & Video Card TMPGEnc DVD Author 1Click DVD Copy Pro DVDFab 5 Platinum DVD Shrink DVD43 LITE-ON ATAPI DVD A DH20A4P LITE-ON DVDRW SOHW - 1693S Last edited by Zippity; 08-03-2009 at 08:19. Reason: duplicate posting

08-03-2009	#25
BreakingPoint MyCE Junior Member Join Date: Aug 2008 Posts: 94	Re: DVD Drive Won't Open? The US...

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Please Help: Cd / DVD drive won't open	marlaa	General Hardware Forum	1	28-01-2009 21:08
DVD Drive sometimes won't open/close	ultradm	General Hardware Forum	4	12-08-2008 06:42
my DVD drive doesn't open. Please Help	mark_kg21	Newbie Forum	2	23-07-2006 09:10
My DVD drive doesn't open	mark_kg21	General Hardware Forum	1	23-07-2006 04:15
DVD drive won't open with CloneDVD	cranegirl	Movie copy software	2	15-07-2006 18:23