TSST corp CDW/DVD TS-H492A stopped working

Newbie Forum Discuss, TSST corp CDW/DVD TS-H492A stopped working at Starters forum; Ok.. Hello. I am REALLY stupid when it comes to computers. Most mornings, I am surprised that i can get this hunk of metal to turn on. This is my issue, which I am sure has been posted before, but I can't seem to find. So please bear with me.

Posted: 12-07-2007

summerdawne (New on Forum): Posts: 1

Ok.. Hello. I am REALLY stupid when it comes to computers. Most mornings, I am surprised that i can get this hunk of metal to turn on. This is my issue, which I am sure has been posted before, but I can't seem to find. So please bear with me.
I have a TSST corp CDW/DVD TS-H492A. I WAS using the burner on it just fine for quite some time.. then all of a sudden nothing. I keep getting an error and it will not read any disc I stick inside what I consider my new cup holder.

I have gone into MY computer and tried to delete the thing and reinstall it.. but when I reboot.. nothing happens and it is still there. I have a yellow !! by the name of the cdw and must have a virus of some sort. I am not sure what I need to do here. Can anyone help me before I pull out the REST of my blond hairs?

Thank you kindly!

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Today (MyCE Staff): Posts: 15,596

Posted: 12-07-2007

CCRomeo (Moderator): Posts: 4,900

power off PC, disconnect all the cables to the drive, reconnect cables (be sure of a good connection) and power on. Then retry

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Posted: 12-07-2007

mciahel (Senior Moderator): Posts: 13,393

Hi and Welcome!

You might start with these important FAQ and articles about troubleshooting:
http://club.cdfreaks.com/showthread.php?t=118794
http://club.cdfreaks.com/showthread.php?t=83984
http://club.cdfreaks.com/showthread.php?t=101616

Regarding your yellow exclamation mark - please check the properties of the drive in device manager, as there should be some error code that might be helpful to narrow down the issue. I guess, this MSKB article might apply: http://support.microsoft.com/kb/314060

Michael

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Posted: 12-07-2007

t0nee1 (MyCE Resident): Posts: 2,809

Re-install driver or upgrade to latest....and read this,
http://www.cdrlabs.com/phpBB/viewtopic.php?t=6645

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