Old 19-07-2009   #1
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kaspersky : cant find it, cant uninstall it!

I am unable to install any anti virus programmes as they tell me I have kaspersky already installed. I have never had this programme and am unable to find it anywhere on my pc. I have even tried installing a trial version of kaspersky in an effort to delete any files related to it. I am currently tearing my hair out as I don't know what to do next!
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Old 20-07-2009   #2
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Re: kaspersky : cant find it, cant uninstall it!

Use a registry cleaner/editor, like jv16tools, and search kaspersky, then delete all entries found.
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Old 20-07-2009   #3
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Re: kaspersky : cant find it, cant uninstall it!

http://www.crystalidea.com/kaspersky-uninstall-tool
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Old 27-07-2009   #4
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Re: kaspersky : cant find it, cant uninstall it!

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Originally Posted by Mr. Belvedere View Post
Hi there, I downloaded this software, which seems to be easy to use and very user friendly, but was unable to find kaspersky on my pc. I have tried RegCleaner, which found and deleted some of the Kaspersky files, but everytime it tries to delete the KasperskyLab Avp6, the programme freezes and then the ones that have been deleted are back there on the list. This happens everytime. I'm not proficient enough to know what to do next and as a single mum, on limited income, can't afford an expert to come have a look. I'd attempt to try myself, but I'd hate to lose some of the stuff on my pc!
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Old 27-07-2009   #5
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Re: kaspersky : cant find it, cant uninstall it!

Check this link :
http://usa.kaspersky.com/support/hom...s+removal+tool

Try this tool:
http://www.kaspersky.com/downloads/p...avremover9.zip
If it doesn't do a complete removal in normal mode then try safe mode.
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Old 27-07-2009   #6
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Re: kaspersky : cant find it, cant uninstall it!

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Originally Posted by petremure View Post
Use a registry cleaner/editor, like jv16tools, and search kaspersky, then delete all entries found.
Hi there, this software found kaspersky, and I've managed to uninstall some kaspersky files with it, but it is still having problems getting rid of everything. I've read most of the handbook that came with it, but still a little daunted about what I'm supposed to be deleting. Registry, file or software? Any help you would appreciated
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Old 27-07-2009   #7
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Re: kaspersky : cant find it, cant uninstall it!

You might try to re-install Kaspersky; reboot, then use the Kaspersky uninstall tool.
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Old 31-07-2009   #8
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Re: kaspersky : cant find it, cant uninstall it!

Fantastic! This did the trick. Couldn't find this on the kaspersky website, which I have to say, was not very clear for a newbie like me.
Thanks everyone for your help and support xx
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Old 31-07-2009   #9
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Re: kaspersky : cant find it, cant uninstall it!

Fantastic! This did the trick. Couldn't find this on the kaspersky website, which I have to say, was not very clear for a newbie like me.
Thanks everyone for your help and support xx
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