Computer locked up,,really need some help...please!

coadman · 31-01-2004

Hey guys,,this is what happened. Im running Windows XP pro on a new pentuim 4 computer. I had "lots' of windows open, minimized down below. I was also in the process of copying a DVD movie in my burner. While all of this was going on, I had two file folders open on the desktop and was drag and dropping files between the two, when this error message popped up(and I wished I could remember exactly what it said, but I cannot)...completly blue screen with this message....."windows has stopped or shut down because of some error, to save possible damage to your computer, if this is the first time you have seen this message please reboot your computer, if this has happened before and computer will not reboot you will have to open bios and blah, blah, blah"(thats what I dont remember). Anyway, I rebooted,,the computer booted up, did its checks on devices and drives, then when it normally opens up to Windows XP, I recieve this message instead...."error loading operating system". Thats all that comes up,,if I reboot,,same results. Anybody have any ideas? My wife uses this computer to run bookkeeping for our local water district, and guess who was going to do end of month billing this weekend! I'm in BIG trouble, unless some one can help me troubleshoot..I would appreciate any attempts to offer assistance.
thank you,
coadman

*slayerking* · 31-01-2004

microsoft knowledge base

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coadman · 31-01-2004

Quote:

Originally posted by slayerking
microsoft knowledge base

I had already looked there, and it didnt help me much. I know I need to do something in the bios but I dont know what? I dont have the IBM computer, have a pentium 4 with azus motherboard.
coadman

ripper007 · 31-01-2004

have you tried to reboot in safe mode. . some times it will let you boot up in window with safe mode.
I dont know what button you need to hit to get to safe mode.
some computers it is the F8 key. as you start to boot up.

as screen should come up to let you choose how to boot. choose safe mode.

once you get in safe mode. go to system restore. restore you computer to that morning or the day before it locked up.

I have dont this one a few machines, and it worked. it was the only thing I know todo on this situation.

if this dont work. I am sorry, I dont know what else to do.

also, check your ram with memtest86. some times if your ram gets too hot, it will fail. and cuase a blue sceen like this. and
make windows corrupt. any info that goes threw the ram for booting up will leave the ram corrupt, and this will be bad.
this has happend to me a few times too.

check your ram with memtest86,
then try to reboot into safe mode to do a system restore.

Hope this helps.

*xtacydima* · 31-01-2004

In the system options after pressing F8

try a rollback to "Last Known Good Configuration" first, then if that fails try "Safemode" option.

It is proper troubleshooting technique to do it in this order.

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coadman · 31-01-2004

Quote:

Originally posted by xtacydima
In the system options after pressing F8

try a rollback to "Last Known Good Configuration" first, then if that fails try "Safemode" option.

It is proper troubleshooting technique to do it in this order.

I cannot BOOT into help mode. When I press f8 when the computer is checking devices,etc,,,,,I get switched to a screen that asks to "please select boot drive",,,I have the options of selecting my floppy drive, my cd drive, my dvd drive, or either of my hard drives. I tried selecting my cd drive and putting in my windows XP cd, and that takes me to "windows setup" as if it wants to load windows xp on the computer. I did click ok once and it installed some drivers, etc,but then took me back to a c: prompt. Nothing happened. When I rebooted,,without pressing f8, I end up at the screen saying "Error loading operating system" Any other ideas????
thanks,
coadman

Computer locked up,,really need some help...please!

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