Old 08-12-2006   #1
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Cannot play MP4 file

When I try to play an MP4 file (using WMP11) it plays for about 8 seconds, then freezes, then WMP crashes with the message: Windows Media Player has encountered a problem and needs to close. More info explains that the module is nevideo.ex v3.2.0.30.

Nero ShowTime does the same as WMP. DivX player plays does the same as WMP, crashing after 8 secs, but there is also no audio. RealPlayer plays the file without crashing, audio is OK, but there is no video at all.

When I check the file with Gspot 2.52 it advises the file is 3GPP Media (.3gp) [MP4 compat.] Mime type: video/mp4. When I test it I get a Render: Partial Failure message.

Gspot lists 156 codecs installed (see attached) with no problems reported.

Please advise! Thanks
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Old 08-12-2006   #2
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Re: Cannot play MP4 file

You could use a converter and set it to MP3 or WMA instead.

dbPowerAmp is a good one, and they have up to date codecs.

http://www.dbpoweramp.com/dmc.htm
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Old 08-12-2006   #3
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Re: Cannot play MP4 file

It's a movie, so why would WMA or MP3 be relevant (sorry if this is a stupid question). Also, I don't really want to install (or purchase) any additional software if I can avoid it.
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Old 08-12-2006   #4
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Re: Cannot play MP4 file

Sorry - I misunderstood.

MP4 is also an audio format.

I guess the same principle applies, you would just need different software. Assuming that converting it would do the trick. Maybe gordian knot?

http://sourceforge.net/projects/gordianknot

You might want to try two other free players:

AVD DVD Player: http://fileforum.betanews.com/detail...r/1135953445/1

VLC Player: http://fileforum.betanews.com/detail...s/1034861925/1
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Old 08-12-2006   #5
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Re: Cannot play MP4 file

Thanks for the reply. As I said above I'd rather not install any additional software though, especially without a guarantee that this will work. I'd rather identify the cause of the problem and fix it.
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Old 08-12-2006   #6
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Re: Cannot play MP4 file

Is this with every mp4 video file? If so, it sounds like a codec problem. Download ffdshow (http://www.free-codecs.com/download/FFDShow.htm), which should cover all the bases. If it's just the one file you're having trouble playing, it may simply be corrupt.
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Old 08-12-2006   #7
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Re: Cannot play MP4 file

Thanks. I've installed the FFDShow filter (and the Haali media splitter) based upon advice in other threads but it hasn't helped. Other threads have, however, also advised adding ;MP4 to the Extension List in the DirectShow Decoder, but I don't know how to do this.

I have no other MP4 video files so cannot test.
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Old 08-12-2006   #8
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Re: Cannot play MP4 file

Quote:
Originally Posted by ch742718
Thanks for the reply. As I said above I'd rather not install any additional software though, especially without a guarantee that this will work. I'd rather identify the cause of the problem and fix it.
Fair enough. Good luck.
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Old 08-12-2006   #9
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Re: Cannot play MP4 file

Quote:
Originally Posted by ch742718
I have no other MP4 video files so cannot test.
Another computer perhaps where you can test the MP4 file on? Perhaps it's just your Operating System that is malfucntioning.
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Old 08-12-2006   #10
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Re: Cannot play MP4 file

Thanks, but I think my O/S is fine. My media players are crashing, citing NeVideo.ax as the failing module, so I really DO think it is a software issue.
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Old 08-12-2006   #11
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Re: Cannot play MP4 file

Sometimes doing a Ghost image to backup the system and trying a fresh install is worth doing, if for no other reason than for testing.
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Old 08-12-2006   #12
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Re: Cannot play MP4 file

do you have quicktime installed?, i'm sure that will play mp4
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Old 08-12-2006   #13
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Re: Cannot play MP4 file

Quote:
Originally Posted by ch742718
Thanks, but I think my O/S is fine. My media players are crashing, citing NeVideo.ax as the failing module, so I really DO think it is a software issue.
Since you will not take other advices seriously why haven't you solved the problem already then? How about reinstalling that stupid module?
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Old 08-12-2006   #14
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Re: Cannot play MP4 file

Yes, I have tried QuickTime - it fails with error 50
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Old 08-12-2006   #15
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Re: Cannot play MP4 file

Try VLC. Has its own built in codecs. If it doesn't play there, odds are pretty good you've got a bad video file. And why on earth do you have so many Codecs installed?
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Old 09-12-2006   #16
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Re: Cannot play MP4 file

Can you upload this file somewhere (to a free file sharing service or to an FTP) where we can download it and take a look? Without the file all discussion is pointless.
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Old 09-12-2006   #17
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Re: Cannot play MP4 file

Quote:
Originally Posted by Stardancer
Can you upload this file somewhere (to a free file sharing service or to an FTP) where we can download it and take a look? Without the file all discussion is pointless.
The Link for VLC is up above at BetaNews.
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Old 11-12-2006   #18
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Re: Cannot play MP4 file

Sorry, I didn't mean VLC. I was asking ch742718 to upload the file he was having problems with.
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Old 11-12-2006   #19
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Re: Cannot play MP4 file

It's more than 700mb, so I don't want to upload it. I disagree that 'without the file discussion is pointless', surely it's possible to identify potential codec issues without the 'data' file (e.g. invalid registry key entries <http://www.headbands.com/gspot/notes/dup_nero/> such as those caused by NeVideo - the module that fails when the movie is played, which nobody has mentioned once!)
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Old 11-12-2006   #20
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Re: Cannot play MP4 file

I have today installed the VLC Media Player, and the file plays fine (both audio & video), confirming that the MP4 file itself is not corrupt. This leaves the issue of other media pl;ayers crashing on NeVideo.ax. Any help here, as I would like to burn the file to a DVD with NeroVision, and need to resolve this issue.
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Old 11-12-2006   #21
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Re: Cannot play MP4 file

You could use VLC to stream the file into another format. Or remove the offending codec with Codec Sniper or a similar program. Then re-install just the Codec you need. Stay away from the 'Codec Packs'...
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Old 12-12-2006   #22
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Re: Cannot play MP4 file

Thanks for the reply OlyTeddy. How do I:
1) Stream to a differerent format using VLC
2) Identify the problem codec (I have GSpot installed)
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Old 15-12-2006   #23
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Re: Cannot play MP4 file

Try uninstalling Nero stuff since that's what nevideo.ax is from.

and google search: nevideo.ax
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