My Registration Key does not work with new version (3.x)

I checked with my mail server and they do not block email from China. I have not heard from Tech support, Fengtao, or Customer Service. I can certainly understand other posters frustration with this company.

How about from auto senders?

Mack

Thank you for your reply. I'm not sure what autosenders have to do with dvdidle (a.k.a. fengtao) not honoring their agreement and send me a working "KEY". They admit they changed their sfw and their old ver will not work with the new "KEY". If you've read my posts, I've sent them all the data they need to verify my license. dvdidle (Fengtao) advertised lifetime upgrades ... my sfw was less than 10 months old when it quit working because of the "KEY" issue. Now there is no response. I bet if I purchase another full license I would get a working "SFW KEY" right away. And element 5 ... well ... there hands are tied. They can do nothing but redirect me to ... you know where ... yep, dvdidle.

Auto sender will send you a new key to the email address that you used when you bought it, all you have to do is go to the support section and it will have a link for you to click on to receive a key all you have do is put in your email address, That is what auto sender has to do with it. Wait do mean that you still are using Ver 2 ?
Jim

I know this may not help the situation any, but today, I just went through the whole registration thing without a bit of trouble. Now I use Hotmail for my e mail address so that may make a difference. But it was one,two,three and over. I truely don't believe they are set out to do you in or take you over here. Sounds like a combination of a lot of bad circumstances piled together. Is there a way to get in contact with your provider personally and explain the situation? ~ Mike

Or else you're ISP maybe blocking email from China or your system might think it's spam and sending your email to the spam folder

Hi Viren
If you read post #12 you will see that Fengtao stated " send him a PM the order number and the order e-mail address that was used during the perchase.
Does NOT say send an e-mail BUT a PM

Auto senders are used by spammers, but legit companies also use them to reply to customers and send SW keys. Many email handlers block all email from auto senders. You send request for help a general response is sent. I know Ebay, PayPal, my bank, and most of my credit cards sent first response by auto sender.

From date that you purchased, I know that you have have a 2.#.#.# and a new key will be needed to activate the 3.#.#.# version. The key updat is done with an auto sender and as long as the information is sent through the form on Contact or Support on dvdfab.com page. the process is as Follows:

1. When trying to retrieve a new key and email address has changed, you will need to change your email address in the database on the server. You will need the email address that you used when ordering to change to the new one.
2. Also you may have to wait a day or two for the server to upgrade the database because the database is only upgraded once daily. Due to time differences, it will depend on the time you change the email address.
3. Users are stored in the database using email address as the identifier. After the change of email address is updated, you should be able to retrieve keys for purchased products. All versions 3 products require a new key and many fake keys have been purged from the database.
4, If you bought the product from a legit source, the key will have to be generated manually instead of the auto sender which takes more time. There have been problems with this in the past and fengtao has replaced all legit purchased keys and once gave an exception to one former affiliate for a limited time.

It is hard to believe there are people still using old versions since protection has chanced so much. We had several problems when Version 3 was first introduced, but that first non beta version was released September 18, 2006.

There were several sites that took advantage of Fengtao's free full version 30 day trial to sell it, then bought a key and shared with those who purchased from them. Eventually those keys were blacklisted causing Fengtao to be cautious when issuing new keys not in the database.

Make sure that you try the above process because it works for at least 90% of the users. Note the web address has changed to www.dvdfab.com for DVDFab Platinum and Gold.

Mack

bigmacnc, Stormjumper

First of all thanks for the info. I believe you told me about the email address issue (#18). The thing is my email carrier is the same. My email address is the same (#19). I am now DSL instead of dial-up (yeah! for me!). I talked with my carrier and they do not block email from China (#26). I checked my junk mail folder and found no msg from fengtao, dvdidle, tech support, cust serv. etc. etc. As I stated previously, nothing has changed except the software.

I recieved the Key when I originally purchased the sfw several months ago. Since that time my HDD crashed and burned (total loss - no backup - I know .. I'm an idiot). Anyway ... I'm rebuilding everything.

element5 got back to me right away (good job guys) and sent me the path to ver 2.x.x.x and my old key worked (#19). But the sfw does backup my movies though.

In regards to Stormjumpers ref to #12 ... see #15.

Thanks for the feedback though! I appreciate all you support. I'm sure there are others that use there sfw occassionally and haven't found out about the keygen issue.

Hi Viren
Here is a copy of post #15 it states that you Sent an E-Mail and in post # 12 Fengtao said to send a PM(Private Message).
Just incase you do not know how to do this, Find a post by Fengtao and right click on his name and on the drop down click on Send a Private Message

Make sure you add to the PM the Order Number and your email that was used during the purchase and your email address that you are using now.

Thanks Stormjumper for the G2.
I didn't realize #12 applied to everyone posting.
"MY KEY ISSUE HAS BEEN RESOLVED".
Fengtao provided a new key that works.
Thanks everyone for your input and support.

There are 3 things needed to resolve your KEY issue:
1. Read through the previous posts.
2. Keep your posts at the top of the queue.
3. PM fengtao with your issue and supporting material.

Thanks Stormjumper, bigmacnc, gbenton, jasminsd, TCAS, astone2665 and of course fengtao.
I really appreciate your input.

Hello Viren
I'm very happy that you finally got your issue taken care of some times we over look the answers when reading the replies from others, anytime you need help just ask and we will try our best to help

I have repeatedly attempted to retrieve a Key from fentao. I have yet to get any response. The program says that an e-mail has been sent, but I receive nothing.

When I upgraded to the latest version, it wiped out my key entirely. It says that I have used the "free' program for 30 days, and must purchase it now.

This is the second time that an upgrade has done this to me. I had to purchase the program again last time, because the company simply refused to respond to any request to send me a product key.

Could this just be a way to force us to re-purchase the program? I know that I will NEVER upgrade again.

Hello oldmedic
Welcome to the forum
The answer to your problem is in this thread all members that help other members have gone over this issue many times already so PLEASE read each post within this thread to see if you can locate the fix in one of the posts
also if you or your mail server uses spam filter this could be the problem BUT read this thread and all of the posts within

First you need to put your key in a safe place, email it to yourself. There are many posts in this thread that address this problem. Also fengtao's data base is based on the email address you used when purchasing.

That's all fine, EXCEPT that repeated requests for a new registration key, using the same e-mail address I used to purchase my copy, still get no response at all. The program says that I will receive an answer within 24 gours, but I don't.

I do have the key I was originally provided. However, when I type it in, it doesn't work. The program just keeps on telling me that I have used up the 30 days, and must now purchase it.

I didn't realize that I was expected to keep the original e-mail from Fentao forever. If I ever get another key from him, I'll file it away in it's original format.

Did you try this site? http://www.dvdfab.com/retrieveregkey.htm

Here is another way too, Fengtao stated " send him a PM the order number and the order e-mail address that was used during the perchase.
Does NOT say send an e-mail BUT a PM

Trying to type the key in is not a good idea, best to C&P it. Fengtao made it very long because people were selling illegal keys, so the length and different characters make it hard to generate an illegal key. It is a good idea to keep copies of any SW keys.

Its near impossible to type that key code. I have tried. Use the generated "F" key.

I have tried the http//www.dvdfab.com/retrieveregkey.htm path repeatedly. I tried it the first time my program was updated, and refused to run, sending in five (5) different requersts for my key, using the e-mail address I had originally used to purchase the program. I never received any response at all.

I have submitted, on the dvdfab.com site, a change in my e-mail address. it says that I will receive an e-mail within 24 hours, to verify that I have in fact changed my e-mail address. Nothing, NADA, no response has arrived at either my old address or at my new address (I am keeping the old one solely in order to retrieve that key). It has been a lot more than 24 hours since I posted that one, and more than 96 hours since I requested my registration key at my old address.

There is NO block on any messages from Fengtao, as that address is where the original key was sent.

I do not have "the order number", as i do not have the original e-mail that was sent to me with the original key. I can easily provide my name, address, credit card used, and have already provided them with my e-mail address.

The web site for DVDFab does NOT indicate that one must keep the order number, nor did the original e-mail with the registration key. It would appear that this is something required that is NOT clearly stated when one buys the program. I will keep any future e-mails I receive from them.

I did download the new Beta version, which clearly shows that it is registered in my name. So, the program is "recognizing me", even if DVDFab will not respond.

I have signed up to CD Freaks, but what good will that do? I thought this was CD Freaks too?

Copy of my email with key and order # deleted & some Bold added, start email
element 5 Order number: 00000000
**********************************************************
This e-mail was generated by a mail handling system. Please do not reply
to the address listed in the "From" field.
Please read the CUSTOMER SERVICE section for answers to your questions.
**********************************************************
We recommend that you make a backup copy of this e-mail (e.g. print out a
hard copy).
Dear Customer,

Thank you for your order. element 5 processes orders and collects payments
on behalf of Fengtao Software Inc..
***********************************************************
Contents:
A. Brief information on product delivery
B. Details for product delivery for DVDFab Platinum and additional
information from the publisher
C. Technical Support
D. Customer service
**********************************************************
A. Brief information on product delivery
Use the license key to unlock the product (see below).
Please note that you will not receive a delivery by postal mail.
************************************************************
B. Details for product delivery for DVDFab Platinum and additional
information from the publisher
The product is licensed to "XXXX XXXX".

You will find your license key for "DVDFab Platinum" in the attachment to
this e-mail. Some e-mail clients and Internet providers do not allow attachments. If
you did not receive the attachment, please download the license key at:Url deleted for security. Please Note: We recommend making a backup of this file as the URL is valid for 7 days only.
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
The following information is from the publisher and may be written in
another language:

How do I unlock my product with the registration key?

Depending on your method of payment (credit card, money transfer), you will
either receive a download link for the registration key right away or you
will receive an e-mail with a mail attachment after a couple of days.

To activate the registration key, double-click it. The demo version of the
product you have purchased must be installed for this to work. When you
restart your product it will be unlocked and registered to you.

********************************************************
C. Technical Support

If you have any content-related or technical questions about the product,
please contact Fengtao Software Inc. directly.
You can contact the publisher at the Website xxx for technical support.

*********************************************************
D. Customer service

Questions about your order, payment, or delivery?

Answers to the most frequently asked questions / Contact:
http://esd.element5.com/ccc/?languageid=1&pid=

Your order data:

Sincerely,
Your element 5 Team
_________________________________________________________

element 5 - a digital river company
http://www.element5.com

DVDFAB Key:
end of Email
If you registered a user name & password when you purchased any product through Element 5 you can login at their site and find order info and have email resent I have done it on other SW

My brother in law had the same exact problem, eh? Seems his spam filter was puttin' all the replies into his spam folder. Methinks, when he checked, he had maybe a dozen responses, each with a new workin' key as an attachment.

Might be you got the same problem. Try checkin' and see what you find.

Hi I purchased DVD Fab over a year ago and it has been working wonderfully. Recently, I took my laptop to Best Buy as it was running very slow. They replaced my hard drive. Prior to taking my laptop in I emailed myself the registration key. When I received my laptop back I downloaded DVD Fab again and tried to register it...it is not allowing me to register. Please advise what to do! I am using windows xp. Also, I am unable to burn any kind of movies. All my DVDs freeze at the end saying failed to read disc. there is no way that this can be happening as i have used every single dvd that i have including newly purchased ones.
My trial version is getting ready to expire within 3 days so please help!!

Download the keyfile from your email and put it on the desktop. Double click it, then start DVDFab, it should show as the registered user. You can also cut and paste the key into the registration box if the double clicking doesn't work.