DVDFAB 8112Qt makes my computer shut down

chrissy_ozzstyle · 10-09-2011

Hi all,

I am pretty upset can anybody help.... I have just purhased DVDFAB 8112Qt and DVDFABpasskey8037. I have a brand new Toshiba laptop I am running windows 7 home premium, service pack 1, intel(R) i7-2630QM CPU@2.00GHz, installed memory(RAM) 4.00GB 64-bit operating system, free 629GBfree on harddrive. - that's about all i know about my computer.
When I put a dvd in and dvd fab picks it up i start the copy process and as it gets towards the finish of the read my computer goes into a black screen with wording saying my pc has crashed and gone into safe mode, it say's something about looking at a new program i may have installed being bad??... I deleted DVDFAB8 and installed a copy I found on internet of DVDFAB7 - but same problem!! can anybody help or have I just wasted afew hundred dollars and stuffed up my new computer? how then do i get to copy encrypted dvd's - is there other better and working programs out?
Thanks to anybody who takes the time to read and help me.
PS i'm not that sarve on computer talk so easy laymans instructions needed for me lol
Christina

*AGJ* · 10-09-2011

Well if computer shut down then could be overheating since you said you using laptop as internal dvd drives create lot of heat especially when backing up your movies.

Then again could be a problem witht he version of DVDFab you using. Try using the latest Beta release as the version you using was released August 8, 2011 and latest Beta was released Yesterday http://club.myce.com/f116/dvdfab-8-1...2011-a-323570/ if I remember correctly peopl having problems with the version you using

**alan1476** · 10-09-2011

This is not a software problem, its a hardware issue. IMHO, if this was an issue we would be flooded with complaints, and without being in front of your setup I cant diagnose the problem.

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**StormJumper** · 10-09-2011

Hi Christina

Welcome to the forum

As Alan pointed out this sounds more like a hardware issue rather then a software issue, my good friend AGJ may be correct about the laptop over heating.

I will take it you are using the internal drive/burner while doing the copy process if so I suggest you try using a external drive/burner because the built-in drive run very hot especially while doing the copy process due to poor air flow within the laptop itself.

Also while running DVDFab you don't need Passkey running at the same time, if you do have it running in the background while running DVDFab please disable/close passkey first before starting DVDFab.

SJ

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chrissy_ozzstyle · 10-09-2011

Hi, thanks for peoples replies, heck not good if the computer or dvd burner is overheating i mean this computer is only like 2 weeks old and i have it on a top quality cooler as well.
I'm adding what the message says when it crashes. I updated to DVDFAB8116 but still had the same problem, then i tried to use version 6 and version 7 an version 8105 all had problems.
Querry about using an external harddrive, that is fine to burn the dvd too - but the problem is i have to use my internal dvd player to read the dvd and it's in the reading of the dvd that it crashes.
OK so I updated my DVDFAB to 8116Qt but it still crashed my computer - this is what the crash screen comes up with:
A problem has been detected and windows ha been shut down to prevent damage to your computer
DRIVER_IRQL_NOT_LESS_OR_EQUAL
If this is the first time you’ve seen this stop error screen, restart your computer, if this screen appears again, follow these steps
Check to make sure any new hardware or software is properly installed. If this is a new installation as your hardware or software manufacturer for any windows updates you might need.
If problem continues, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing, if you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safe mode.
Technical information
***STOP: 0x00000001 (0x0000000000000000, 0x0000000000000002,0x0000000000000008,0x0000000000000000)
Collecting data from crash dump…
Initializing disk for crash dump…
Beginning dump of physical memory
Dumping physical memory to disk: 100

*cholla* · 10-09-2011

If you don't have any there are softwares that will access the sensors in your computer & tell you various temperatures .Depending on the sensors.
Your external drive should be able to read as well. Unless you don't have the hard drive space available to rip to.

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**StormJumper** · 10-09-2011

Christina

I was talking about a external drive/burner not a external hard drive.

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chrissy_ozzstyle · 10-09-2011

thanks all

I updated DVDFAB to the 8118 version
Still crashed
I'll look for a software to check temperature of my pc
and i'll go buy an external dvd driver/burner
worst comes to worst i'll take it to a computer shop
cause heck now myce keeps on freezing on me - getting the not responding message lol grrrrr i think i'm having a bad day
chrissy

*cholla* · 10-09-2011

Speed Fan is a good software for checking temperatures . It will also allow some setting of the fans if your computer supports this.
If you do get an external DVD drive & this is always a good idea with a lap top .
Laptop drives in general are known to have problems & the less they are used the better.
Go to the trouble to get an external enclosure for a DVD drive & install the DVD drive you want in it.
This will give you a much better selection of drives than one a company has already put togather.
To add a little to this when using an external DVD drive it will always be better to read into your internal hard drive . The reason for this is going from the USB of the external DVD drive to the USB of an external hard drive can cause problems.

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**StormJumper** · 10-09-2011

Quote:

Originally Posted by chrissy_ozzstyle

thanks all

I updated DVDFAB to the 8118 version
Still crashed
I'll look for a software to check temperature of my pc
and i'll go buy an external dvd driver/burner
worst comes to worst i'll take it to a computer shop
cause heck now myce keeps on freezing on me - getting the not responding message lol grrrrr i think i'm having a bad day
chrissy

Yo Chrissy

I just had a flashback

Some systems don't like the Pcoffin driver(VSO) the default burn engine, since your issue happens just after the drive tray opens for a blank discwhich is when the Pcoffin driver loads this could be the bad driver/software crashes your system, please look below in my signature there is a guide for using ImgBurn with DVDFab please set DVDFab to use ImgBurn as the default burn engine.

ImgBurn is free http://download.imgburn.com/SetupImgBurn_2.5.5.0.exe

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**StormJumper** · 10-09-2011

Quote:

Originally Posted by cholla

Speed Fan is a good software for checking temperatures . It will also allow some setting of the fans if your computer supports this.
If you do get an external DVD drive & this is always a good idea with a lap top .
Laptop drives in general are known to have problems & the less they are used the better.
Go to the trouble to get an external enclosure for a DVD drive & install the DVD drive you want in it.
This will give you a much better selection of drives than one a company has already put togather.

Overheating is not the issue

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*cholla* · 10-09-2011

I would give SJ's suggestion for using ImgBurn a try.
Probably not overheating but a software that lets you know your computers temps is always a good idea.

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chrissy_ozzstyle · 10-09-2011

Thanks Cholla for your suggestions

And Stormjumper lol well i have downloaded the imgburn and will do what you said once i get dvdfab to boot up now

**StormJumper** · 10-09-2011

Quote:

Originally Posted by chrissy_ozzstyle

Thanks Cholla for your suggestions

And Stormjumper lol well i have downloaded the imgburn and will do what you said once i get dvdfab to boot up now

Yeah I think the pcoffin driver is the bad seed here and ImgBurn will fix this issue, if not just hang in there we'll get you up and runnin

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chrissy_ozzstyle · 10-09-2011

Stormjumper ,

i've changed the default to be imgburn - do i also change the target to be imgburn?

**StormJumper** · 10-09-2011

Quote:

Originally Posted by chrissy_ozzstyle

Stormjumper ,

i've changed the default to be imgburn - do i also change the target to be imgburn?

Did you download and installed ImgBurn ?

Also did you read the guide ? make sure you set the proper burn spend within ImgBurn as shown in the guide. (Which BTW I didn't see you reading it)

Select your drive as the target.

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chrissy_ozzstyle · 10-09-2011

If i drop out of this... it's means i've crashed again lol,,, but i'll be back (famous last words) hahahaha

chrissy_ozzstyle · 10-09-2011

OOPS

ok yesssssss you caught me i didn't read the guide

I did crash again, butttttt i hadn't changed the target

so i changed the target to the dvdfab folder

it copied and wooohooooo i didn't crash

now i just gotta figure out how to burn from imgburn
and yes i know what your going to say Stormjumper "read the guide"

**StormJumper** · 10-09-2011

BTW Chrissy since the read process completed and it crashed when the tray opened for a blank disc the files for the movie should be in the temp folder, thus you shouldn't have to even run DVDFab.

Just open ImgBurn and use it to burn to a disc

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**StormJumper** · 10-09-2011

Quote:

Originally Posted by chrissy_ozzstyle

OOPS

ok yesssssss you caught me i didn't read the guide

I did crash again, butttttt i hadn't changed the target

so i changed the target to the dvdfab folder

it copied and wooohooooo i didn't crash

now i just gotta figure out how to burn from imgburn
and yes i know what your going to say Stormjumper "read the guide"

Yeah figured so LOL, make sure to set the burn speed as shown

BTW I see your reading the guide now.

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*AGJ* · 10-09-2011

Something wrong with DVDFab as the driver for the VSO burn engine does not get installed anymore unless the user selects to install it as the VSO burn engine no longer needs that driver to work.

Then I always use ImgBurn with DVDFab much more control

chrissy glad it working for you now that figured out what the problem was

chrissy_ozzstyle · 10-09-2011

i'm going to call you Tom from now on Stormjumper.... for peeping tom lol joking.... but i sure am glad your checking up on me

crossing my fingers i'm burning as i type this to you

I'm so excited

and thanks to all others also

**StormJumper** · 10-09-2011

Quote:

Originally Posted by AGJ

Something wrong with DVDFab as the driver for the VSO burn engine does not get installed anymore unless the user selects to install it as the VSO burn engine no longer needs that driver to work.

Then I always use ImgBurn with DVDFab much more control

chrissy glad it working for you now that figured out what the problem was

Hey my friend nice to know on the no longer installed automatically, yeah we're getting her go

course it took a flashback to get started

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**StormJumper** · 10-09-2011

Quote:

Originally Posted by chrissy_ozzstyle

i'm going to call you Tom from now on Stormjumper.... for peeping tom lol joking.... but i sure am glad your checking up on me

crossing my fingers i'm burning as i type this to you

I'm so excited

and thanks to all others also

Names Tim and I only do peeping with the female members

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chrissy_ozzstyle · 10-09-2011

Tim

You have done your good deed for the day. It burnt

I must say that the sound is really low - i turned all my speakers up high but didn't change much. So is that something I need to look at in imgburn (maybe change a settle for sound?)

I'll let you think about that one lol

Cause it's now 3am here and this female needs her beauty sleep - but because of your help and will now be able to sleep lol
nite
hugs from chrissy

DVDFAB 8112Qt makes my computer shut down

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