Please Help: Customer NO SERVICE

mitchleopard · 21-06-2008

I bought DVD FAB Gold early this week. What I need is Platinum. I have followed the directions for upgrading but it will not. Gets to the point where it says it will check on a update and you cannot click on the yes. I have left numerous emails and despite it says it will respond with 40 hours, NADA. What gives? Are these people legit? Should I just chalk it up to experience and forget about it? I even tried to download the new beta but it will not. It just comes back as Gold. Bought to give up on this company? Anybody have a thought?

**alan1476** · 21-06-2008

Quote:

Originally Posted by mitchleopard

I bought DVD FAB Gold early this week. What I need is Platinum. I have followed the directions for upgrading but it will not. Gets to the point where it says it will check on a update and you cannot click on the yes. I have left numerous emails and despite it says it will respond with 40 hours, NADA. What gives? Are these people legit? Should I just chalk it up to experience and forget about it? I even tried to download the new beta but it will not. It just comes back as Gold. Bought to give up on this company? Anybody have a thought?

Contact support, if you paid for Gold you cannot get Platnium unless you contact support and let them know exactly what the problem is. Sometime e-mails get caught up in your spam filter, check that. I have never had a problem with Fab Support.
http://www.dvdfab.com/contact.htm

mitchleopard · 21-06-2008

Yes. I am aware if one buys the gold version you cannot have platinum. I am not stupid. I have sent various emails to the company asking how to upgrade because it will not allow me to do so. Anyway thanks for the help. I have already sent 3 emails to tech support now without a response. Nothing from this company is being blocked in my email.

*troy512* · 21-06-2008

i am not a member of fengtao software inc.

seems if you have bought dvdfab gold it is $39 where as dvdfab platinum is $49 dollars. now the upgrade price is $15 dollars. there is no refund policy. you will just have to pay the extra $5 to get platinum. sorry about the mistake. also be sure to purchase from dvdfab.net and download from dvdfab.com

maybe you should check into the email being blocked. my service provider has a web site where i can adjust the email settings. so even if you are not blocking the email with your email program (outlook express), your provider may have blocked the email with out your knowledge.

troy

**alan1476** · 21-06-2008

Please try again and use this option and explain what you want. I am sure you will recieve a response.

mitchleopard · 23-06-2008

Thanks Alan, but no cigar for DVDFabulous Tech Support. I did as you suggested...sending yet another email to them, this time to the "Purchase Problem" tab, explaining the problem, what I would like to do, etc. and still no response. It's now almost a week since purchase and no contact with these folks. I'd say that qualifications as "No customer service"!!!!!

*troy512* · 23-06-2008

from the license agreement

Quote:

This "try before you buy" approach is the ultimate guarantee that the SOFTWARE will perform to your satisfaction; therefore, you understand and agree that there is no refund policy for any purchase of the SOFTWARE.

your mistake, sorry

, just drop the extra $5 and get to making backups.

and are you 100% sure the email has not been blocked. are you using web based email?

*Jimbo* · 23-06-2008

Quote:

Originally Posted by mitchleopard

Thanks Alan, but no cigar for DVDFabulous Tech Support. I did as you suggested...sending yet another email to them, this time to the "Purchase Problem" tab, explaining the problem, what I would like to do, etc. and still no response. It's now almost a week since purchase and no contact with these folks. I'd say that qualifications as "No customer service"!!!!!

Somewhere or somehow the email from them is getting blocked as they respond almost right away, so before getting all upset with the company perhaps you should try to find out whats going on with your ISP or other programs you have that might be blocking it

*GregiBoy* · 23-06-2008

Or change your email on the Fab system to a hotmail address that you set up.

**alan1476** · 24-06-2008

Quote:

Originally Posted by Jimbo

Somewhere or somehow the email from them is getting blocked as they respond almost right away, so before getting all upset with the company perhaps you should try to find out whats going on with your ISP or other programs you have that might be blocking it

Some dialup ISPs wont e-mail to China.

sneakers · 24-06-2008

Gold is all I need I would never use the features in Platinum. So, why pay more? Full Disc, Main Movie and write is enough for me never use Split.

*troy512* · 24-06-2008

you know i think about that all the time. as i mostly only use main movie, and sometimes customize.?

anyway yeah change you email address to yahoo, gmail, hotmail whatever and try again.

7thSinger · 24-06-2008

Perhaps try emailing from a different location. Wi-Fi hotspot, public library, work pc (if you're allowed)

*Jimbo* · 24-06-2008

Quote:

Originally Posted by alan1476

Some dialup ISPs wont e-mail to China.

Thank goodness Netscape does

mitchleopard · 24-06-2008

Hey, I appreciate all the attention but many of you are getting it all wrong. I'm not trying to save a buck. I'm just trying to upgrade to platinum. I thought gold would do what I want. I am a television producer and have many multipart programs I want to duplicate for my files. Gold was not working when I had 3 or 4 dual layer programs on a tape or disc. Platinum would do it, putting 2 or 3 programs on a disk and putting the rest on a second disc. I did this during the test drive. In fact, I got better service during the test drive than now. The web sales site said you could do this with gold. It does not work properly with multi-layet discs and even when they are not dual later when you play them on the dvd players, when you hit the launch mode to play your show, it goes no where. As far as internet service. I have a very fast dsl service. They report i'm absolutely sweaky clean, no one spamming me or whatever you call it, and NOTHING is being blocked. I'll just take the files to a studio and have them burn it. Seems the least stressful way to deal with this. Thanks

*troy512* · 24-06-2008

so i take it you have tried clicking on upgrade from dvdfab.net

*Jimbo* · 24-06-2008

Everybody gets spam, did you check for a spam folder as I bet the emails are in there because they come from China

7thSinger · 24-06-2008

^ Agreed.

I had to check my spam folder when i initially purchased Platinum.

*bigmacnc* · 26-06-2008

Try sending Fengtao a PM on this forum. Just find on one of his posts and click on his name in the left column. You will see several options including "Send a private message to Fengtao "

mitchleopard · 30-06-2008

Just an update. Still no response from customer no-service. Sent emails to Fengtao...no response from them either. I did however, after 8 days manage to upgrade to platinum....sorry pay them more money. Before I could get some functions to work, now none of them do. It just says everything I put in it is CSS protected and this version of Platinum will not work. Wow, let's see...I bought the gold, paid them money, bought the disc, paid them money, upgraded to platinum, paid them money. What did I get for the money?????nothing. ML Leopard

*troy512* · 30-06-2008

Quote:

I even spent more money to upgrade only to be told...."this has CSS protection which this version of Platinum can't deal with. I that that was the whole point. My version won't duplicate anything. ML Leopard.

please download a new setup file for free from http://dvdfab.com/download.htm

please read the stickies, the threads marked READ FIRST
http://club.cdfreaks.com/f116/dvd-fa...n-here-214307/

21-06-2008	#1
mitchleopard New Member Join Date: Jun 2008 Location: Atlanta Posts: 8	Customer NO SERVICE I bought DVD FAB Gold early this week. What I need is Platinum. I have followed the directions for upgrading but it will not. Gets to the point where it says it will check on a update and you cannot click on the yes. I have left numerous emails and despite it says it will respond with 40 hours, NADA. What gives? Are these people legit? Should I just chalk it up to experience and forget about it? I even tried to download the new beta but it will not. It just comes back as Gold. Bought to give up on this company? Anybody have a thought?

21-06-2008	#3
mitchleopard New Member Join Date: Jun 2008 Location: Atlanta Posts: 8	Re: Customer NO SERVICE Yes. I am aware if one buys the gold version you cannot have platinum. I am not stupid. I have sent various emails to the company asking how to upgrade because it will not allow me to do so. Anyway thanks for the help. I have already sent 3 emails to tech support now without a response. Nothing from this company is being blocked in my email.

21-06-2008	#4
troy512 Wii Freak Join Date: Mar 2007 Posts: 4,288	Re: Customer NO SERVICE i am not a member of fengtao software inc. seems if you have bought dvdfab gold it is $39 where as dvdfab platinum is $49 dollars. now the upgrade price is $15 dollars. there is no refund policy. you will just have to pay the extra $5 to get platinum. sorry about the mistake. also be sure to purchase from dvdfab.net and download from dvdfab.com maybe you should check into the email being blocked. my service provider has a web site where i can adjust the email settings. so even if you are not blocking the email with your email program (outlook express), your provider may have blocked the email with out your knowledge. troy

23-06-2008	#6
mitchleopard New Member Join Date: Jun 2008 Location: Atlanta Posts: 8	Re: Customer NO SERVICE Thanks Alan, but no cigar for DVDFabulous Tech Support. I did as you suggested...sending yet another email to them, this time to the "Purchase Problem" tab, explaining the problem, what I would like to do, etc. and still no response. It's now almost a week since purchase and no contact with these folks. I'd say that qualifications as "No customer service"!!!!!

23-06-2008	#9
GregiBoy MyCE Resident Join Date: Feb 2007 Location: Clayfield, Brisbane Posts: 958	Re: Customer NO SERVICE Or change your email on the Fab system to a hotmail address that you set up. __________________ "Beer is living proof that God loves us and wants us to be happy." - Benjamin Franklin 1706-1790 "I NEVER burn anything.... I just encode it and play the files on network and hard disk Media Players, hell of a lot easier!!!"

Today
Mr. Adbot Register to remove me Join Date: Today Location: Myce HQ Posts: Zillions

Today
Adbot Always the best offers Join Date: Today Location: Myce HQ Posts: Zillions

24-06-2008	#11
sneakers Waiting on Activation Join Date: Sep 2007 Posts: 134	Re: Customer NO SERVICE Gold is all I need I would never use the features in Platinum. So, why pay more? Full Disc, Main Movie and write is enough for me never use Split.

24-06-2008	#12
troy512 Wii Freak Join Date: Mar 2007 Posts: 4,288	Re: Customer NO SERVICE you know i think about that all the time. as i mostly only use main movie, and sometimes customize.? anyway yeah change you email address to yahoo, gmail, hotmail whatever and try again.

24-06-2008	#13
7thSinger MyCE Die Hard Join Date: Apr 2008 Location: Beertown Posts: 1,059	Re: Customer NO SERVICE Perhaps try emailing from a different location. Wi-Fi hotspot, public library, work pc (if you're allowed) __________________ Up the airy mountain...down the rushing glen. We dare not go a hunting...for fear of little men. ...and shepards we shall be... "I'm not me, i don't exist. There used to be a me, but i had it surgically removed."

24-06-2008	#15
mitchleopard New Member Join Date: Jun 2008 Location: Atlanta Posts: 8	Re: Customer NO SERVICE Hey, I appreciate all the attention but many of you are getting it all wrong. I'm not trying to save a buck. I'm just trying to upgrade to platinum. I thought gold would do what I want. I am a television producer and have many multipart programs I want to duplicate for my files. Gold was not working when I had 3 or 4 dual layer programs on a tape or disc. Platinum would do it, putting 2 or 3 programs on a disk and putting the rest on a second disc. I did this during the test drive. In fact, I got better service during the test drive than now. The web sales site said you could do this with gold. It does not work properly with multi-layet discs and even when they are not dual later when you play them on the dvd players, when you hit the launch mode to play your show, it goes no where. As far as internet service. I have a very fast dsl service. They report i'm absolutely sweaky clean, no one spamming me or whatever you call it, and NOTHING is being blocked. I'll just take the files to a studio and have them burn it. Seems the least stressful way to deal with this. Thanks

24-06-2008	#17
Jimbo MyCE Resident Join Date: Oct 2006 Location: Great Southwest Desert (Arizona) Posts: 5,167	Re: Customer NO SERVICE Everybody gets spam, did you check for a spam folder as I bet the emails are in there because they come from China __________________ Jim ( Turtle Brigade Commander ) Windows XP Home Edition Version 2002 SP3 & IE8 Intel Pentium 4 CPU 2.80GHz 2.81 GHz 1.00 GB of RAM ( Old like me ) But does the job great Pioneer 112L FW 8.25 Pioneer 112L FW 8.25 Taiyo Yuden & Verbatim +R's Only In My Burners DVDFAB Paid Not To Work US Navy Retired ( 20 Years )(San Diego Gas & Electric Retired (20 years) Proudly Served On USS Coral Sea CVA-43 (VF-154) / USS Oriskany CVA-34 (VFP-63) / USS Ranger CVA-61 (VF-121) 6 trips to the Gulf Of Tonkin

24-06-2008	#18
7thSinger MyCE Die Hard Join Date: Apr 2008 Location: Beertown Posts: 1,059	Re: Customer NO SERVICE ^ Agreed. I had to check my spam folder when i initially purchased Platinum. __________________ Up the airy mountain...down the rushing glen. We dare not go a hunting...for fear of little men. ...and shepards we shall be... "I'm not me, i don't exist. There used to be a me, but i had it surgically removed."

26-06-2008	#19
bigmacnc CDFreaks Resident Join Date: Sep 2005 Posts: 1,729	Re: Customer NO SERVICE Try sending Fengtao a PM on this forum. Just find on one of his posts and click on his name in the left column. You will see several options including "Send a private message to Fengtao " __________________ Mack Find missing DVD or CD drives download CDGONE and Disable Auto Run Click Here Media Info: Click Here To understand DMA and how to lock it click Here The more problems that I have to deal with; the more I learn Clicking on Search or Searching on Google will not cause your computer to explode That is just a rumor Last edited by bigmacnc; 26-06-2008 at 00:55. Reason: mistake

30-06-2008	#20
mitchleopard New Member Join Date: Jun 2008 Location: Atlanta Posts: 8	Re: Customer NO SERVICE Just an update. Still no response from customer no-service. Sent emails to Fengtao...no response from them either. I did however, after 8 days manage to upgrade to platinum....sorry pay them more money. Before I could get some functions to work, now none of them do. It just says everything I put in it is CSS protected and this version of Platinum will not work. Wow, let's see...I bought the gold, paid them money, bought the disc, paid them money, upgraded to platinum, paid them money. What did I get for the money?????nothing. ML Leopard

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
What is up with Slysoft customer service?	Cantley	AnyDVD	12	03-02-2005 01:03
Plextor Customer Service	snoutherner	Plextor Writer	8	23-01-2004 16:58
customer service? hoezo?	Wannez	Dutch: De Woonkamer	1	07-04-2002 12:02