TSSTCorp TS-L532A timeout? unable to burn any DVD-R/+R

I will start by stating the system details; I have a Gateway M520X, 512MB Ram, 80GB Drive, Nero 6.6.0.15, P4 3.1GHZ.

The slimdrive I use is TSSTCorp TS-L532A Drive. (DCRW/DVDRW)
Operating system : Windows Xp SP2.

I am able to perform the following; Read/write CD-r's without a problem using DVDclone, DVDcopy, Nero 6.6.0.15, Burn4Free (and these are the 4 programs I am using). Music CD's (CDA format) are fine to be read/ripped, Bios Boot Disk works just fine (windows XP Pro), standard disk (Nero for example start up just fine when inserted) and DVDrom Play (using DVDpro or Nero Player) is Just Fine.

I would put any DVD-/+R (like 12 brands tested here) Windows reconize the drive with a BLANK CD (presenting me the choices)

Tried DVDinfopro, it sees the drive just fine, but when I put a DVDR in it reads the DVD-/R just fine, but if I query the drive again a few minutes later the software indicates "NO MEDIA PRESENT"

I even had updated the TS-30 on the TSST drive to a SDR-6472 firmware with the same result. I am back to SB00 Firmware at this time with the same issue

when I try to burn a DVDR with nero it starts fine, (2x burn) then it always fails... I join the log from the last burn I have done.

I hope someone can help me, perhaps I need to get this drive changed again (this is my 3rd time under warranty!)

LOG BEGINS HERE:
-----------------
Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:\Program Files\Ahead\Nero\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 10/26/2004 6:35:34 PM
Nero Version: 6.6.0.15
Internal Version: 6, 6, 0, 15e
(Nero Express)
Recorder: Version: SB00 - HA 1 TA 0 - 6.6.0.15
Adapter driver: HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ATAPI
CD-ROM: Version: SB00 - HA 1 TA 0 - 6.6.0.15
Adapter driver: HA 1

=== Scsi-Device-Map ===
DiskPeripheral : FUJITSU MHU2100AT atapi Port 0 ID 0 DMA: On
CdRomPeripheral : TSSTcorp CD/DVDW TS-L532A atapi Port 1 ID 0 DMA: On

=== CDRom-Device-Map ===
TSSTcorp CD/DVDW TS-L532A E: CDRom0
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 74448896 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 511MB (523628kB)
Free physical memory: 206MB (211872kB)
Memory in use : 59 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

11.7.2005
UDF/ISO compilation
6:48:27 PM #1 Phase 112 File dlgbrnst.cpp, Line 1832
DVD-Video files reallocation started

6:48:27 PM #2 Phase 114 File dlgbrnst.cpp, Line 1832
DVD-Video files reallocation completed (no file modified)

6:48:27 PM #3 Text 0 File Isodoc.cpp, Line 6314
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet :FALSE
Allow pathdepth more than 8 directories : FALSE
Allow more than 255 characters in path : FALSE
Write ISO9660 ;1 file extensions : TRUE

6:48:27 PM #4 Phase 111 File dlgbrnst.cpp, Line 1832
DVD-Video files sorted

6:48:28 PM #5 Text 0 File Reader.cpp, Line 127
Reader running

6:48:28 PM #6 Text 0 File Writer.cpp, Line 122
Writer TSSTcorp CD/DVDW TS-L532A running

6:48:28 PM #7 ISO9660GEN -11 File geniso.cpp, Line 3309
First writeable address = 0 (0x00000000)

6:48:28 PM #8 ISO9660GEN -11 File geniso.cpp, Line 3309
First writeable address = 0 (0x00000000)

6:48:28 PM #9 Text 0 File Burncd.cpp, Line 3231
Turn on Disc-At-Once, using DVD media

6:48:28 PM #10 Text 0 File DlgWaitCD.cpp, Line 267
Last possible write address on media: 2298495 (510:46.45, 4489MB)
Last address to be written: 2192511 (487:13.36, 4282MB)

6:48:28 PM #11 Text 0 File DlgWaitCD.cpp, Line 279
Write in overburning mode: NO (enabled: CD)

6:48:28 PM #12 Text 0 File DlgWaitCD.cpp, Line 2457
Recorder: TSSTcorp CD/DVDW TS-L532A, Media type: DVD-R
Disc Manufacturer: TTG02 -
Disc Application Code: 64, Disc Physical Code: 193

6:48:28 PM #13 Text 0 File DlgWaitCD.cpp, Line 445
>>> Protocol of DlgWaitCD activities: <<<
=========================================

6:48:28 PM #14 Text 0 File ThreadedTransferInterface.cpp, Line 830
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 2192512 (2192512) = #2192512/487:13.37
relocatable, disc pos for caching/writing not required/ required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2192512 blocks [TSSTcorp CD/DVDW TS-L532A]
--------------------------------------------------------------

6:48:28 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 1043
Prepare recorder [TSSTcorp CD/DVDW TS-L532A] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4490264576, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
2192512 | lead-out | 1 | 0x41 | 0x00

6:48:28 PM #16 Phase 24 File dlgbrnst.cpp, Line 1832
Caching of files started

6:48:28 PM #17 Text 0 File Burncd.cpp, Line 4116
Cache writing successful.

6:48:28 PM #18 Phase 25 File dlgbrnst.cpp, Line 1832
Caching of files completed

6:48:28 PM #19 Phase 36 File dlgbrnst.cpp, Line 1832
Burn process started at 2x (2,770 KB/s)

6:48:28 PM #20 Text 0 File ThreadedTransferInterface.cpp, Line 2643
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

6:48:28 PM #21 Text 0 File DVDR.cpp, Line 2340
Recording mode: Sequential Recording Mode

6:48:28 PM #22 Text 0 File Mmc.cpp, Line 21627
Set BUFE: Super Link -> ON

6:48:28 PM #23 Text 0 File DVDR.cpp, Line 2494
Start write address at LBA 0
DVD high compatibility mode: Yes

6:48:28 PM #24 Text 0 File Cdrdrv.cpp, Line 8821
---- DVD Structure: Physical Format Information (00h) ----
Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD-R (2), Part Version: 5
Disc Size: 120 mm, Maximum Rate: 10.08 Mbps (2 h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 30000 h
End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
Data in Burst Cutting Area (BCA) does not exist
Start sector number of the current Border-Out: 0 h
Start sector number of the next Border-In: 0 h
Media Specific [16..63]:
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

6:52:11 PM #25 SCSI -1135 File Cdrdrv.cpp, Line 1436
SCSI Exec, HA 1, TA 0, LUN 0, buffer 0x0B800000
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x0C
Sense Qual: 0x00
CDB Data: 0x2A 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x20 0x00 0x00 0x00
Sense Data: 0x70 0x00 0x03 0x00 0x00 0x00 0x00 0x0A
0x00 0x00 0x00 0x00 0x0C 0x00

6:52:11 PM #26 CDR -1135 File Writer.cpp, Line 311
Write error

6:52:11 PM #27 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

6:52:11 PM #28 Text 0 File ThreadedTransfer.cpp, Line 222
conversion idle, stopping reader

6:52:11 PM #29 Text 0 File DVDR.cpp, Line 2732
EndDAO: Last written address was -1

6:52:11 PM #30 Phase 38 File dlgbrnst.cpp, Line 1832
Burn process failed at 2x (2,770 KB/s)


Existing drivers:
File 'Drivers\InCDfs.SYS': Ver=4, 3, 14, 1, size=99456 bytes, created 4/12/2005 11:07:50 AM (InCD4 driver for win NT/2K/XP)
File 'Drivers\InCDpass.SYS': Ver=4, 3, 14, 1, size=29056 bytes, created 4/12/2005 11:07:30 AM (InCD4 driver for win NT/2K/XP)
File 'Drivers\InCDrec.SYS': Ver=4, 3, 14, 1, size=8704 bytes, created 4/12/2005 11:07:54 AM (InCD4 driver for win NT/2K/XP)
File 'Drivers\atapi.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=95360 bytes, created 8/4/2004 12:59:42 AM (Adapter driver for rec)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

Well I have been contacting GATEWAY and after telling me to remove the drives and ide port in system and rebooting my machine, they replied the following..

"I apologize for the inconvenience this has caused. To further troubleshoot this issue, I suggest you to reseat the DVD burner. I have provided the link for your reference on the steps below. http://www.support.gateway.com/s/Mob...915faq68.shtml
If this did not resolved the issue, the DVD burner will need to be replaced."

I guess the TS-L532A drive is really crap.... (first one that came with the laptop worked fine until one morning it just stopped spin up/down, then the 2nd drive they sent me refused to open the tray, same for the 3rd drive, and now this drive refusing to burn DVD-/+R...)

next time I think I will stick with toshiba brand laptop (never had this problem with my other laptop (satellite 4600 Pro with CDRW/DVDR drive in it)

Ill keep you all posted.

Patrick

Well the saga will continue later on, but at this time (after an exchange of 12 emails in 4 hours with gateway customer support, they are sending me yet another TS-L532A replacement, Ill keep yall posted on what happens next.

on a side note; After being tired of waitting after Gateway to make their mind up (gawd their Staff sux at technical support) I went and purchased a new Lite-On DVDRW SOHW-1693S (F/W KS04) - this is the external usb model, and it burned a full 4.5GB DVD+R in 7.25 mins. (Using ImgtoolBurn 1.2.0) , it burned nicely a CDR+R Memorex (Ritek R03.8#T7) Rv 02H Perfectly, popped it into my DVD Player (Cheap 38$ unit from walmart and worked like a charm.)

I LOVE THIS DRIVE !!!! Now to hope the nex TS-L532A Gateway sends me works...


Cheers

Patrick

Well the saga comes to a conclusion today, I got a new drive from gateway, they shipped me the HLSD-LG GWA-4040N F/W 1.02, and it works like a charm.

I called them to ask why they sent me a different drive and the guy on the phone replied rather quietly, that they had some issues with the other model (no really go figure I was thinking!) ... Well all is well that ends well.

Suggestion: keep arrasing Gateway (I did mine using the Email process, which was less painfull than listening to an 18year old asking me if I ever burned a CD before...)

Cheers and good luck folks.

Hi,
I've also got the same problem (or pretty close). I've been stalking this forum for a while just browsing and searching for a remedy to my problem.

Sorry if it seems that i'm hijacking ur post but I haven't been able to burn a single DVD-r or +r since i bought my laptop with this drive on it. It burns cd-r's,cd-rw's, and dvd+-rw's fine though.

pbureau, It seems that you have access to different firmwares for this drive, can u please tell me where i can download them? or maybe, if u don't mind emailing it to me, it's glennguyen@gmail.com. I have been searching the web for other firmwares for this drive but with no success.

What is the latest firmware for it anyway? I really wanna upgrade my firmware to see if it will make a difference. My current firmware for this drive is TI50, which is pretty outdated i think (i read somewhere in this forum, a guy with TI51 in his drive). TIA

Well in my case the change of firmware done no difference, if you can read CDR and DVDroms and can burn CDR's but not DVDR (-/+ either way) I would arrash the corp you bought it and get it replaced under warranty. (btw better get ready for multiswap as the refurbished ones they send me (I did this 3 times) where no better, I am glad they changed it to an HLDS drive at least it works properly now...

can you please tell me where i can get the firmwares anyway? i really wanna try them out before i contact my supplier about the warranty. TIA

I too have problems with this drive. I can read CD's and DVD's but I can't burn any CD's. Whats the problem. I tried using nero, it worked once. The Defult program with WINDOWS XP doesn't work, and any of the other freeware programs I've burned don't work. WHats going on. Can anyone help me?

THanks.

Well just to let everyone know, I just got done with Gateway because I have the same problem. They said there is no known issue with this drive. Leads me to believe they do not care about their customers. I for one will not buy again another Gateway product, and I am urging everyone else to do the same.

What mediatype is that??

_chef_ do you really expect an answer? This is a 2 yrs old thread, deamuse digged into daylight.

Michael

Thread closed because it's going to get off topic